Metro Mattress

Unpleasant experience. The sales rep Dan at the Amsterdam, NY Metro Mattress location seemed like a nice guy at first, but in hindsight he definitely lacks integrity. We were in this location browsing for a new king size bed and Dan was able to talk us into purchasing that day. When our mattress arrived it was no where near as soft as the one in the store. I immediately went back to the store to express how unhappy I was, but Dan assured it me it wasn’t as soft because of the cold weather and it would soften with time. When I brought up the idea of returning the mattress he told me for the first time that there are absolutely no returns only exchanges. However, you can only exchange for a model of equal or greater cost or else you lose the difference in price. After a month of waiting for our mattress to soften we decided it must be defective so we used the exchange program to get a new mattress of the same model. It was a little softer, but still not to the same quality as the one in the store. I know many people will say that the store model has been used a lot and is more broken in, but if you do the math a few weeks at home far exceeds the amount of time a floor model gets in more than a year. Anyway we decided to keep the bed instead of spending more money and possibly ending up with the same result. A couple months later I went back into the store to get a pillow that my wife liked for Valentine’s Day. I was not sure if I was picking out the right one because the cost was $ 100 and I thought the one she liked was around $ 50. Dan showed me what he claimed was the only cheaper pillow in the store so I assumed I must have the right one, because once again there are no returns allowed. I wrapped the pillow and gave it to my wife and she immediately said it was the wrong one. We went back to the store the next day and she found the one that she really wanted. While we patiently waited for Dan to finish with a customer he said «you guys can just take that pillow and go.» I then asked him «are the pillows the same price?» and he said «yes.» We walked outside, but something did not seem right so I looked up the pillow online and the price was $ 60. I immediately went back inside and confronted Dan about the misrepresentation and he denied telling me that they were the same price. Obviously, I was furious with his misrepresentation and the fact that he was willing to keep the $ 40 of my store credit. I ended up using the credit get another pillow with the credit, but will never shop there again. Avoid the Amsterdam, NY Metro Mattress location at all costs and make sure you get all information about returns and exchanges before purchasing a mattress.