Agmg Endoscopy Center

I just like to say the whole team at the clinical study program, are very nice and caring people! They do everything they can to make you as comfortable as possible throughout the whole procedure.

My colonoscopy today performed by competent dr winkle was thorough and painless. Facility seemed clean and organized. No one loves these things but it’s an important avenue to screen for cancer so well worth it.
Nurse Cindy DiTommaso was the best part of the screening, a kind, extremely efficient professional & great human being who made the entire experience almost pleasant. She sets up a great iv too. The deep sleep was wonderful.
The staff at AGMG made going through the screening a piece of cake.
Don’t put yours off —
Could save your precious life.
Also gotta throw in here, my number one thanks goes to our God who cares for us and loves us in every moment of our lives.

I like nurses and doctors, they are so caring. your fear and anxiety feelings will just turn to good feeling.

My experience at this office was quite pleasant. Except for the long wait, which is why I’m only giving them four stars. I had an appointment scheduled for 11:00 am. When I make an appointment anywhere I expect them to be ready to see me at or close to around that time. But here, I had to wait an hour and a half after my scheduled appointment.
The nurses were very nice and made you feel so comfortable under the circumstances you were in. They gave a lot of information and was very attentive.
I chose general anastesia to knock me out before the procedure and before I knew I was woken up and told that my procedure was over.
All the nurses made sure I was feeling ok and even gave me a courtesy call the next day!
I will definitely recommend this place to anyone!

They called me to come in at 11am because they had a cancellation. Mind you, they never leave messages, I have to call back and play «hold please» until someone says they called. Check in is standing room only and really dirty. Two hours after I check in I’m still in the waiting room. I ask the front desk how much longer to go in, and she, eating lunch at the front desk, says you’re next. I wasn’t next. I’m fasting, my husband who had to drive me is also wasting his time waiting just for me to go in, and then gets to wait some more. The whole office has food brought in and takes a lunch break. These patients, including me have NOTHING in there stomachs for over a day in preparation for this. That’s unhealthy and causes lasting negative effects on your metabolism. I feel like I’m in a third world country and wouldn’t recommend this place to anyone.

11 o’clock appointment still waiting 2.5 hours later.
Customer service 0. No one keeps you informed on how long your wait will be at the beginning or during.
Waiting room was packed when we got here. It was a bad sign from the start. Didn’t realize how bad it would be.
They talk about lunch and bring food in knowing most people haven’t eaten anything for over a day. Just rude and insensitive.
0 stars if I could.
So I left for an hr after my wife went in at 1:15 (Appt was at 11). It’s now 230 and the waiting room is completely empty. The last patient I saw come in, just went in.
I think these people need to learn how to schedule appointments throughout the day so there isn’t a 2.5 hr wait. Idiots!!!
As I’m sitting here in the waiting room I’m listening to a patient (Irwin) calling in to confirming his appointment for tomorrow. He is schedule and the employees and nurses keep putting him on hold while they are coming up with a lie about why he’s not on the schedule and they are blaming him. They are telling him to reschedule. He has already started the prep. They know they have been busted because they closed the privacy glass on me! Incompetent buffoons.

Bad customer service. Don’t provide anesthesia for their procedures. Don’t care about their patients.

If I could give no stars to complete this review I would. I brought my mom in for her colonoscopy at 10:30 am to leave at 1 pm and not get colonoscopy done. After 2 ½ hours of waiting my mom had enough and threw in the towel. Come to find out another lady that was waiting coincidentally had an appt at the same time with the same Dr. It amazes me how unmindful the office can be of people’s time and have no regard that an elderly lady has been on an empty stomach for such a long period of time and don’t even have the courtesy to keep you updated with what’s going on. Unprofessional to say the least…

I took my daughter there for an endoscopy and colonoscopy. Here is my experience waiting for her:
1. Told it would be about an hour to hour and a half. At 2 and a half hours, I asked for an update.
2. While waiting, you have to listen to their colonoscopy medical channel. Try that for 2.5 hours… And they have these benches that are from 1970 and are impossible to be comfortable sitting on.
3. A technician flirting with the girls in the reception booth at one point blurts out «time of death,…» Why would you say that in a place that administers anesthesia? Is patient care and survival a joke?!
4. Another technician walks into the reception booth finishing a conversation with «I’ve received plenty of subpoenas from patients». Really?!
This place is completely unprofessional, complacent about patient care and I will advise anyone I know not to go there if at all possible regardless of how well they perform the procedure because their staff obviously has no concern for patients or family members. Just like a restaurant, good food does not make up for lousy service.

AGMG offices (examination and procedure waiting rooms) have notices asking clients to wait patiently because of concern for patients and quality of care the doctors provide. However, they routinely stack up patients like cattle. They schedule patients to maximize the revenue of the doctors and minimize doctor’s wait time. It’s all about money. Waiting 90 minutes in the waiting room before a procedure is not quality care.
Violated patient rights in at least four ways despite statement provided to patient regarding nature of service to expect. Choice of doctor for initial visit violated. Botched the request for anesthesia to insurance so that patient faced prospect of being fully awake during colonoscopy. Wait time excessive (hour and a half) not owing to any special event in terms of other patient care. When questioned about why patients wait so long, the nurse indicated that the doctors prefer this method of scheduling. Choice of doctor for procedure violated. Nurses, office manager and physicians all silently collude to maximize revenue. It is so routine that they do not think that how they function is a problem. The ethics of the physicians (Riff and crew) and entire staff are highly questionable. They do not actually provide informed consent to patients because how they function is completely different than the values they espouse and convey to patients.

Today I went in for my first colonoscopy. I was very nervous and anxious but the compassionate smiles and professional attitudes from the staff made me feel at ease. I had a great RN nurse named Elizabeth who gently guided me through my paperwork, prepped me, and placed me into the room where colonoscopy was performed. My anesthesiologist named Mr. Jon Bennett put me at ease immediately with his beaming and humorous demeanor. My gastroenterologist named Dr. Kuettel was professional and calm as he did a brief medical review with me. He is bilingual in Spanish. Prior to my colonoscopy, I signed up for Propofol anesthesia as opposed to twilight sedation with AGMG. I was not conscious during my colonoscopy. After the procedure was done, I woke up with a calm ease and no side effects. It took only 15 minutes since I had no polyps and no cancer. I had to pay for the Propofol anesthesia on the day of my procedure since my insurance did not cover it. My insurance only covered the twilight sedation where you actually are conscious during the colonoscopy and there are more side effects. The staff wheelchaired me to the lobby where my friend picked me up front. Afterwards, we ate at the reasonably priced cafeteria in the main hospital which is literally next door to AGMG. The hospital cafeteria only takes cash. Valet parking is free at the hospital but please check if it is only for certain times etc. In the lobby of the medical building where AGMG is, there is a reasonably priced snack bar that sells Starbuck Coffee, refridgerated assorted salads, fruits, and snacks that closes down at 2pm.

Had a Upper Endoscopy and I was very pleased with the service and the care of the nurse. The front office took my info. no biggy there but what matters the most is what goes on in the back. The nurse (Jen) from the moment that she took me in was very pleasant, professional and explained everything. When I went under I didn’t feel like I was in bad hands. Great experience here, there is a wait but they also wipe down everything it’s not a huge office but medium size to get in and out and there is a lot of people going through there.

Very professional staff… Dr Winkle and anesthesioligist were outstanding… explaining everything in detail… in and out in two hours for colonoscopy and endoscopy, including brief wait at start

Great, caring service by both the doctors and staff. Very detailed explanation of their findings. Accommodating with my intricate schedule. They made the entire experience less stressful with the upmost professionalism throughout my entire procedure.

Wait time horrible. Incorrect dose on medication twice. No return calls. Waiting on hold then disconnected only to find out they were at lunch by the exchange. Treated poorly if you don’t sign up for one of the studies. Even though lab work shows problems, they do nothing to help correct it. This has been the worse care I’ve ever received. If you can even call it care. People seen here do not matter and are pushed through like cattle.

The star rating is only for their lack of timeliness. Even though we had an appointment, we ended up waiting for 45 minutes before seeing the doctor. They finally called us after we spoke to the receptionist twice about their delay in calling us. Would not recommend this place if you have a busy schedule and you care about your time.