Anaheim Ducks Team Store

Wow! Customer service is like deer in headlights. Took three «Associates» to ring up a purchase. Went to buy a gift for my daughter’s teacher and they had to have a pow wow as how to a gift receipt. Again, deer in the headlights. Told them to remind me not to be a Ducks fan…

I have been a season tix holder for 9 years. The team store is the worst it has been in years. I have waited in line the last 3 games only to arrive at the register to find one of the items i am buying doesn’t have or has a incorrect bar code on it. This means you will wait in line for 10 – 20 min while they try to figure it out. The first two times I waited and waited. Missing half of a period. The third game I just left after a 5 min wait. Get it together team store. We pay a lot for the tix and even more for the gear. At least be ready for your customers. You are over staffed and under deliver.

Pricing is high (expected at a team shop in the arena). Selection is pretty good. But what bothered me most was that my girlfriend went into the shop at least twice per month for most of the 2014 – 15 season looking for a women’s home black jersey in size medium and kept getting the «try again next week» response before finally being told that there would be a limited supply available for the playoffs. She wasn’t even able to make a special order through the team shop. Just seems weird that they can stock men’s jerseys for every other NHL team, so I can get a Nashville Predators jersey easier than I can buy a women’s DUCKS jerseys in the Ducks team shop.

I visited the Ducks team store on a weekday morning. As the Katella parking entrance is closed during the day, I drove in off Douglas and around the back side of The Pond to park near the team store (facing Katella.) Upon entering the store, I was greeted by several young helpful staff. The merchandise selection is broader than what is available on-​line; but sizing was limited on some products. I was informed an even broader range of goods in all sizes would be available after the 2015 – 2016 season home opener.
The products seem to be tailored to a Southern California lifestyle– more tanks, T’s, golf shirts and lightweight sweatshirts than on-​line. They even have Ducks skateboards!
I love having more options to show my Ducks pride!

Poor staff, always talking behind counter to each other. Unstocked displays, lost a jersey sale. Go to monkeysports to find everything cheaper. Even with the price of gas to get there.

My first time here after my first hockey game. Evidently it’s been remodeled so that would explain why everything looks so brand new, and shiny. Unfortunately I think all that remodeling has translated to the prices. I picked up small items and couldn’t believe how much things were! Not being a hardcore fan by any means I decided that it was definitely not worth it. I couldn’t comprehend how anyone could fork over that kind of dough for team merchandise, but that’s me.

Good selection of items, but prices can be a bit high (expected). They have a lot of clothing for men, women, and children, and a ton of accessories as well. I was quite surprised to see an entire wall dedicated to clothing from other teams… but maybe that’s the norm? I haven’t been inside any other hockey store so I don’t know.
Service wasn’t stellar, but I like not being hounded by anyone. The guy at the register was nice enough and we struck up a good conversation.
They also have game-​used equipment and an awesome puck wall!

The Team Store has been redone and looks great! The selection is much better than the past, but the prices are higher than getting the same item online (even with the season ticket holder discount).
Although I can find jerseys cheaper online (and probably better workmanship in getting it personalized), I decided to buy my Karlsson jersey on October 19 so I can get him to sign it on FanFest.
If you’re getting a special personalized jersey heat pressed, be sure they do it right! Don’t walk away if you aren’t happy with it. I think they’ve been cranking out the jerseys, not looking to see if they’re alligned on the back of the jersey.
My #38 reads: K ARLSSON (yes, a space between the K and A). On the paperwork it says «No Refunds, No Exchanges» so when I complained, the employee first tried to justify that its centered (its not) and they used a ruler to space out my lettering. Granted, Its straight, but its not correctly spaced out. Yes, I settled because I really wanted K arlsson to sign it. My total bad for not going bridezilla on them.
For $ 200, I would expect better workmanship.

Best time too shop there is then no one is around though no customer service.
Have called serval times but since I live in canada it seems too take an hour just too get the right address. Wish that they would do a web site for the store.

If the team store had even a little understanding of what customer service is then this could easily be a ⁴⁄₅ star location. There is no shortage of merchandise, if you can think of it then it is probably located within the walls somewhere. What makes this establishment a single star is the lack of courtesy and helpfulness from the staff. You really feel that you are an interruption to their day instead of the reason they are there. I had a question on the different jersey styles and instead of a definitive answer, or at least a «let me find out», what I got was a kind of rambling, well I think it is because, or it might be, but I do know they wear that jersey sometimes– I just don’t know the reason why (This was the jersey with the stylized D/​Duck foot print). When I finally found the jersey I wanted (thanks to a friend who could tell me the difference via the phone), I walked up to the area where they put the name, number, etc on the jersey and what I got was a semi grunt asking if I wanted the imprint and when I said I just wanted to pay I got a bored/​irritated, «this is for the stamping only, go pay over there». But on the plus side he was kind enough to hook a thumb in the direction I had to go. Thanks bud! The counter help person was the nicest of the bunch but he seemed bored off his gourd.
The jersey was a gift and for the amount of money spent I would have thought that I could of at least gotten a gift box, I assumed they have a cool box with the Ducks logo on it, even if I had to pay for it. But no, the jersey was tossed in a plastic bag, kind of like going to Target/​Walmart but with a Ducks logo. Hey, I guess I did get a Ducks logo after all, thanks again all my buds there.
You truly pay TOP dollar at the team store, which is fine because it is a comfort to feel you go «the real deal», but on the flip side when I am paying about $ 300 for a single jersey including tax and the name/​number then I have an expectation that I will be at least treated with courtesy.
HOT TIP: Go to Lids at the Block of Orange and save money and get good customer service

I would give this place 0 stars if I could. My mom was nice enough to buy me a throwback Corey Perry jersey for Christmas. She accidentally bought a size too big. When she went to exchange for a smaller one they told her they couldn’t do it because once a name is put on it you can no longer return it. With Corey Perry being one of the Ducks most popular players you’d think they would have no problem selling it. Being a season ticket holder for the past 6 years this is very upsetting how they treat their loyal fans…

This review is mainly for the order by phone service. I actually haven’t been to the team store since 2010.
The husband has been a Ducks fan for years. When they wore their purple throwback jerseys back in October for their 20^th anniversary season, he mentioned that he liked this jersey and would get Selanne’s name on the back if he could. With Christmas around the corner, I thought this would be a great surprise gift! Did some research beforehand by reading the online forums. Apparently, they were selling the throwback jerseys online, but sold out real quick. The only way to purchase them was through the team store, either in person or over the phone. Thank god they allowed phone orders because I wasn’t about to drive 4+ hours to California. Attempted to call them 3 times during business hours. No answer. WTF? So I call the main line for the Honda Center and the lady tells me that the team store is having «phone problems.» She suggested that I fill out the contact form online and someone would get back to me.
3 business days later, an employee finally called me back. She said that ordering the jersey over the phone would be no problem. My one complaint: I shouldn’t have believed her! I had asked if the jersey sizes ran big and she told me that «they are actually very close to normal t-​shirt sizes.» Umm… lies! They do run big. I should’ve known. :(It actually didn’t look bad, although the sleeves we’re a bit long. So anyway, I told her I wanted a large one and if I could get #8 Selanne on the back of it. She informed me that they didn’t have any of the «lettering patches» yet and were waiting to get them from the NHL. They were hoping the get them in about 1 or 2 months. She said she would put my jersey on hold and would call me as soon as they came in. Here’s hoping that they get it in time for Christmas!
About 3 weeks later, I got a call back. Much sooner than I expected, yay! Unfortunately, I missed the call while I was at work, but the same lady I talked to weeks ago left me a voicemail saying everything came in and that she would be giving me a call back. The next day I didn’t hear from her, so I figured I would try to get a hold of her myself. Called the team store twice and no one answered the phone again. Really? It’s been over a month and the phone lines still haven’t been fixed yet? You have got to be kidding me! Or maybe they were just getting bombarded with calls and refused to answer the phones? Luckily, she did call me back the next day and I told her to charge my card and send it to me. FedEx delivered the next day, but then again, I do live in Nevada.
Overall, it was kind of a headache to get because of their phone issues and waiting for those patches to come in. However, they did eventually return my call and sent it to me as promised. Thanks to the team store for allowing phone orders and helping me with a nice Christmas present!

Awesome selection of merchandise lots of different random things that constantly change! There is plenty of different Tshirts for men and women most of which are unique to the store! You can get a custom made jersey in the middle of the store! For those who aren’t Ducks fans you can even get different teams merchandise mostly jerseys, Tshirts, & hats. This new team store has many different hats a huge wall of jerseys and plenty of sizes for fans of all sizes! Your sure to find the perfect Ducks gift in this awesome new store! The store often has coupons that drop from the blimp in the arena if your a Ducks season ticket holder you automatically get a 10% discount not much but it helps considering most of the items are pricy! Also don’t forget to check out the puck wall it’s really cool and represents a great cause! Go Ducks!