Anaheim Hills Auto Body

Took my car in about 1 week ago and I just picked it up yesterday morning. Brady explained the whole process and was always there to answer my questions. When I picked up my car it was nice and clean which I did not expect at all. Customer service is great and I would recommend this company to anyone.

We brought in our 2014 Acura MDX for a front bumper repair due to a small collision. Kevin was there to greet us and work step by step with us. Our car was suppose to take only 3 days to fix, but ended up taking a week and a half more than planned due to the sloppy service and horrible responses from Infinity Auto Insurance. Nevertheless, Kevin kept us updated the entire process and insured us that he would not settle for anything less than what he initialy quoted from Infinity to restore our car to «like new» conditions. Infinity finally settled with us and the boys at Anaheim Hills Auto body got the job well done in 3 days. All that to say that I appreciate their service and wouldn’t hesitate to recommend them to anyone. Thanks to Kevin and their crew.

Bryan is the only person I would work with here. I’ve brought my car here 3 times for repair, each time with someone different. This time has been the worst, it’s impossible to get ahold of people here. No one gives you an update with your car. The time before this visit i had to fight to get OEM parts on my car with 14,000 miles. My car came in with OEM parts, why not put the same parts back on the car? Oh wait, it had more than 12,000miles. Anyway, the work they do is ok.
But seriously, if you can’t get Bryan to help you out, I would skip on having your repairs done here.
I loved this shop when I dealt with Bryan. My fear now is that since everyone else on Unilocal has recommended him too that he will be so bogged down his customer service will suffer. I won’t be back unless Bryan helps me. I won’t budge on that at all, I’m tired of dealing with everyone else here. All you people had to do was return my call, or even better, call me with the update before I’m sitting here wondering what’s going on with my car, why is it late, and why I keep bringing it back to you people.

Fabulous experience, my truck came back looking better than new. Wonderful customer service, especially from Bryan Sievers who dealt with insurance and kept me informed every step of the way. I will definitely be back, but hopefully not too soon!

tooo expensive, toooo slow, bad customer relations, low end operation. THEY WANT YOU TO SIGN OVER YOUR INSURANCE CHECK DIRECTLY TO THEM… DO NOT DO IT.
you will have no recourse, they do not trust customer… so dont trust them. They are not ceasars wife… watch you step with them… pay only with visa card… be smart…
i am business man self employed 40 years… i do not treat my customers as they treated me… they do you a favor to fix your car… beware…use only credit cards.

I’m totally perplexed with the recent negative reviews I’ve been reading about Anaheim Hills Auto Body. My Lexus RX was badly rear-​ended, pushing me into the car in front of me. So I had bad rear damage and moderate front end damage. Newport Lexus referred me to Anaheim Hills Auto Body, and to their credit, Newport Lexus very quickly took care of getting my car transported over to Anaheim Hills Auto Body Shop without any effort on my part (thanks Newport Lexus!).
My principal contact at Anaheim Hills Auto Body was GM Bryan Sievers, who was courteous, sympathetic, and accommodating from the very start. He estimated about 4 weeks to fix my car and he completed the job in three! The car looks great and 4 days after picking it up I haven’t experienced any issues.
I think the people who have had bad experiences with Anaheim Hills Auto Body may very well have had their expectations set WAY too high. I have nothing but praise for their meticulous work, outstanding communication, and great customer service. Thanks to Bryan, Vince, and Valerie!!!

Anaheim Hills Auto Body did a great job repairing my GMC Denali after a minor fender bender. They are fast, professional and honest. They gave me a date of completion and it was done right on time. I would recommend them to anyone!

2^nd time used. I was referred by Newport Lexus as their main shop when my Avalon needed repairs last year. Sure enough, the lot was loaded with Mercedes, BMW, and Lexus vehicles. The office is clean and modern. Staff is friendly and professional. So far, so good.
Last year they fixed & painted my Avalon bumber beautifully. Smooth and perfectly matched, it still looks brand new. A year later, no peeling (a problem with repainted bumpers due to wind flexing, a lesson learned a few years earlier).
Last week my wife’s beautiful deep red Lexus RX 450h got a nasty gouge in the hood. LOL, I opened my eyes at 6AM the next morning to find her staring at me with some fuming comments about whoever did it. I assured her that this body shop (originally referred by Newport Lexus) did an incredible job on my Avalon last year. 2 hours later I had called AAA and dropped it off there, that was last Saturday. I got a nearly brand new high end Chevy SUV rental from their onsite Enterprise rep to take on our weekend getaway.
We just picked it up and it looks FLAWLESS! My wife’s been humming and happy that her baby was well taken care of.
Both were small jobs but both went flawlessly with great results. I’m not sure what the other reviews were talking about when complaining about their communications. I found our repair rep and estimator Leo Martin to treat us very well and keep us well informed throughout.
Thank you Anaheim Hills. The damage experience still has my wife apprehensive about the next incident, but my comeback was «at least we have good insurance and we know a good body shop»

I was rear-​ended in October of last year and the back of my car was essentially wrecked, so I took it to AH Auto Body shortly after for the repairs. I liked that the Enterprise was in the same office so that I could get a rental immediately and also that they dealt with the insurance of the driver-​at-​fault directly so that I didn’t have to beyond my intial claim.
While their communication was regular, which I appreciate, it was not solid and the information they were giving me kept changing. The date which my car was due out of the shop changed multiple times without me being informed– I had to call and ask about it several times, only to find out that some parts had to be ordered which lengthened the time in the shop once again. I did appreciate some pictures I was texted directly of my car in the shop, but that didn’t really change the confusing comunication I was receiving.
My issue with AH Auto Body is the length of time it took to fix my car. At first, it was supposed to be only a month, but then it became a month and a half and then two months later I received my car. I left with it, happy to have it back. Until I got home and saw that one of my taillights was still out and not functioning. I called soon after and they assured me that I can bring it in and they’ll fix it for free, which they did, but it was another visit that took me over an hour.
Not too long after that, my other taillight stopped functioning properly as well. I called and was once again assured that I could bring it in to be fixed, once again free of charge. I brought my car over. While sitting in the lobby, the worker who was going to look at my car (who seemed to have a position of seniority) came up to the front desk and was asked by the receptionist to take a look at my taillight. He then proceeded to ask, within earshot, why they’re fixing my taillight, ending with «so she thinks just because we fixed the other one, she gets this one free?» I didn’t appreciate the snark, especially when little to his knowledge I was a few seats away, and heard the whole thing. Yes. I do expect to have my other taillight fixed for free when your shop was supposed to fully repair the crumpled and destroyed rear end of my car after a truck slammed into me, back to its previous condition. When he called my name and I stood, only a few feet away, I believe he realized his mistake, because he was overly polite the rest of the time and had my taillight fixed within 10 minutes.
Thank you for fixing my car after my first accident, but I won’t be coming back for future repairs to your shop.

I got rear ended. Needed repair done asap as that was my commuter car. went to different auto shop first because of its great Unilocal reviews. Was disappointed by poor communication at that shop causing me many days of delay. I actually was told about Anaheim Hills Auto Body but was reluctant due to its Unilocal reviews. But I figure I should just give them a try despite the not so stellar Unilocal reviews. AND I AM SOO SOO GLAD I DID GIVE THEM A TRY.
From the first time I got there until the time my car was dropped off… the service was amazing, communication prompt and courteous. Everything was professional. What is even better is they have Enterprise car rental on site.
Kevin helped me with my estimate and getting my car all set up for repair.
Prompt communication was made at every stage.
I am really really really happy I came here and I just want to tell everyone who Unilocal out there. PLS read the Unilocal review as a general guideline. I am noticing more and more that Unilocal reviews are hit or miss. Cannot always trust them.
I have tried taking my car to a 5 star Unilocal place (my first stop which had left me disappointed) and compared to this place here… I have to say this place is the TRUE 5 star… from the beginning. I feel bad I doubted them.
Thanks Kevin for your amazing service and professionalism and communication.

Let me start off on a positive note: the work they do is quality. That’s about the only good thing I have to say.
They broke my back-​up camera in my car, when it was working fine when I dropped it off. Then they called and tried to tell us that it was already broken. And they continued that lie for a couple days. Then the story switched to my camera being too old and it just fell apart when they touched it. And THEN, four days later, one I told them that I had just gotten the camera installed less than a month ago… They FINALLY owned up to it and agreed to reimburse me for a new one.
They also kept my car an extra two days that I hadn’t agreed to, and I ended up having to pay an extra $ 200 more than my estimate. AND they never once called ME to inform me about MY car. They used my Grandmother as a middle man to relay information to me. Which is so irritating, having to hear everything from her rather than them.
I just would never go back here simply for the fact that I caught them lying to me. And they even admitted to it in the end! Never go to a car place that flat out lies to you.

Customers be aware!!! I took my MERCEDEZ 2014 ML350 to Anaheim Hills Auto body. My Insurance company said they work with them as a preferred auto body shop! I had front end damage to my vehicle and my insurance company is Liberty Mutual. When I arrived the person who does their estimates was not very helpful, he said that Anaheim Hills body shop did not work with my insurance company and he did not want to help me. I asked if he could give me an estimate to get my vehicle fixed. He said to me, «what for free»? He ended up giving me an estimate for $ 10,000. I then had to take my vehicle to Fletcher Jones MERCEDEZ Dealership for the basic service like an oil change so for Shits and Giggles I had the MERCEDEZ Benz dealership give me an estimate to have the front end of my car fixed from the body shop. The estimate that the dealership gave me was for $ 6,900. I was SHOCKED to see that the dealership’s estimate for the front end of my vehicle was 30% Cheaper!!! Anaheim Hills Auto Body is a Rip OFF!!! Customer’s Insurance companies beware!!! Make sure you get a second estimate before you trust Anaheim Hills auto body!!!

This place is terrible. The only positive thing is the lady in front. She is very polite and professional. Leo Martin, the assessor is very unprofessional and no integrity. Last time that I took my car and for two weeks he didn’t know=where the car is in his parking lot. so I complained to my insurance company AAA. This time my son called insurance company and they assigned Anaheim hills auto body. I took my car there. Leo said his management does not want to service my car because last time I complained!!! This guy is a complete idiot.

Had a rear end collision a week ago. They took care of all my paperwork including my insurance and car rental. Very convenient & no hassle. Got my car fixed in 4 days. It looks as good as new! Like nothing happened! i’m a happy bee. Thanks #AnaheimHillsAutoBody.

My daughter backed into a pole in her new Accord Sport from Weir Canyon Honda (great place to do business). It tweaked the bumper, trunk and rear fender. Bryan, Robert, and their crew fixed it as if new. It was done in a timely fashion with great workmanship. I would recommend them.

My husband & I got into a bad car accident on our way home from his bday dinner. As mad as I was that the guy rear ended us I was very happy to be alive to see out kids again.
With that said… this is our 2^nd time bringing our car (BMW X5) to AHAB. First car (Mercedes) was hit from the front and the insurance company at the time referred us to this place. After having a great experience with them the first time we naturally brought our car to them the next accident we had.
Customer Service was GREAT! Very friendly staff. They patiently explained the process step by step. Yes, my car was not ready on the day they said it would be ready but I would rather wait and have them fix it properly then rush the process and then something will be wrong with the car.
I highly recommend this place if you want your car done right.

11/​13/​2013
The Anaheim Hills Auto Body lack of professionalism and customer service is appalling.
I was referred to this auto shop by a dealership in order to get a damage report on my car so I can receive a claim’s check. Now, I notified the receptionist that the reason I was at the facility is to have an AAA representative to properly assess the damages of my car. In addition, I told her that this was my first time handling a process like this (since I never have been in an accident before) and I was unfamiliar with gaining a claims check, hoping for some guidance. She tells me to wait and 15 minutes later an AAA representative named Leo comes to the waiting room to go with me to assess the car. He assessed the visible damages of my car and said that I needed to leave the car because it needed to be disassembled in order to analyze the damage that might not be visible. I understand that taking apart a part is not a 20 minute job so I left my car with them. The entire time I did not mention the word «repair» or hear Leo mention the word «repair». I go back to the office and he gives me a form to sign and says that he estimates about $ 800 worth of damage so far. Again, he does not mention the word «repair» at all and I was under the assumption that my car was only going to have an appraisal of the damage since I already told the receptionist.
The next day, I called Leo to ask if my car was ready and he informed me that it takes a week because it takes time to take the car apart. Again, he never mentioned the word «repair»; however, I was still suspicious about what was being done to my car.
Today, it’s Wednesday morning and I receive a text message by Leo telling me the rear bumper has been repaired and is about to be painted. I am agitated because I came into this auto shop to receive a damage report in order to get a claims check; however, I get a unwanted repair of my car.
I contact the manager named Brian in order to sort out this situation hoping some kind of mutual agreement can be met. He returns my call basically stating:
— I signed the repair order form. I understand that signing the repair order form means that I gave my consent. However, as a novice, I made a honest mistake. I tried to prevent this very mistake by stressing the fact I am only there for a damage assessment. He merely stated upon offering the form that this is the damages he’s able to assess currently.
— It’s my fault for not notifying Leo of my purpose in being there in addition to already telling the receptionist.
— I did not do follow-​up calls to prevent my car from being repaired. As if I was suppose to be suspicious from the beginning.
— That it is not their job to make sure the customers, including new customers, understand and be fully disclosed about the information provided. Instead, he sounded content with the fact that customers can be provided unwanted services and future mistakes can still happen.
— That the car’s job was nicely done and I should be content with just that. Extremely unprofessional.
— That they did their job. However, they did the «wrong» job. I came in for a damage estimate and I come out with repairs.
— Emphasized that it was just a minor miscommunication. Except that minor miscommunication kept my car in the shop for a week, provided completely unwanted customer service, and made me lose a claims check greater than $ 1,000. In my job, if minor communication issues create a commotion like that, the employee is fired. Apparently, this business believes it is acceptable for communication issues like this occur.
Essentially, he put the blame on me for being unfamiliar with the procedures of their auto shop despite me notifying the auto shop about my unfamiliarity and me expressing my need for guidance for this process. It wasn’t enough for me to:
— Notify the receptionist about being unfamiliar with the process and explaining my reason for being there. At no point did I even mention the key word «repair», to avoid confusion. Basically, the receptionist disregarded my comments and just grabbed a random representative to assess my car.
— Leo, the AAA representative, was notified as well of my unfamiliarity. However, he assumed I was there for repairs despite not even asking me what I was there for. In addition, he disregarded my statement about just needing a damage report.
— Calling the day after for further information about when to pick up my car. Furthermore, being told that my car would be there for a week should have raised my suspicions because «damage estimates only take a few minutes, not a week» was knowledge I was already suppose to have according to Brian.
Brian expressed no concern about preventing future problems and believed they shared no fault in this situation.
There are other auto shops that deserve your attention and this is not one of them. They do not care about your satisfaction. They just care about getting the job done, even if it’s the wrong job.

They did a great job. Service was A+, kept me appraised all the way thru. I am very pleased with the work

I took my car there after I got rear ended, the lady at the front desk was helpful and she arranged a rental car for me (it was the only positive experienced).
They said it will take 1 week to finish my car, but they released my car after almost 3 weeks! — it was a simple job… really.
Quality was mediocre, a lot of over sprayed paint.
I wouldn’t recommend this shop.

WORST. SHOP. EVER.
Had them repair my bmw 3 series. front impact + paint job.
Service — Totally unprofessional. Snobby attitude and don’t keep their word. Not to mention slow. They had my car there for 1.5 MONTHS before they even STARTED working on it.
Quality — They claim to use Glasurit paint, but they must be watering it down or something because after a few months, my hood and bumper were full of rock chips. They also messed up electrical components in my car and took it to another shop to fix it and charged me extra for it! Not to mention they didn’t replace all the parts they were supposed to as insurance paid them. The plastic inner wheel lining was still torn for gods sake! And that was only the visible parts of the car.
So If you want to be disrespected, lied to, receive shoddy workmanship topped with a who give a F*** service, by all means come to here.