Bella Stones

We used Bella Stones in November 2015 to fabricate and install a quartz countertop in the master bathroom vanity. It turned out very nice, so when it came time to fabricate and install a quartz countertop for our kitchen in February 2016, we went back to Bella Stones. There was a large countertop with a sink cutout and angled windows behind it, and two smaller countertops on the other side of the stove and on an opposite wall. The large sink section was fabricated in one piece, which was a surprise to me because of its complexity. We’re very happy with the whole experience, from working with Sarah in the showroom through the countertop installation. We love the look of the beautiful countertop in our remodeled kitchen!

I had a quartz counter installed by someone other than Bella Stones. Huge huge huge mistake. After complaining to one of my friends, she suggested I call Bella Stone to have the counter replaced. A representative from Bella came to my home with the estimate to remove the existing quartz with the horrific seam and replace it with one piece — no seam. Interestingly, this quote was less than what I paid for the highly unsatisfactory job. The demolition crew showed up as promised. They demolished the old counter without doing any damage to my cabinets or back splash. The demolition crew also made a template and a week later the installers were at my home. It took three men about three hours to install it perfectly. And it is perfect. No seam in the quartz, and the transition from the back splash of subway tile to the quartz counter top was completed. Absolutely beautiful. I was impressed with Bella Stone from the estimate to the completion. On time. Finished beautifully. I am so glad I decided to just go ahead with a second installation. The quality of this job causes me to forget the horrible first job that was done. I may actually start cooking in my adorable kitchen!

I was referenced to bella stones thru Cambria. Their collection was really big but not overwhelming. The show room was nice to look around and the customer service was a great experience. I ended up choosing torquay for my kitchen and I absolutely love it! All the appointments from the estimates to the installations were on time and hassle free. My choice with bella stones was a success overall !

Bella did my quartz kitchen counter-​tops. Competitive pricing, great communication, template and installation guys were friendly and fast. Product turned out perfect and was done exactly to the timeline they laid out for me (there was a small delay due to another contractor and they worked around it no problem). Sarah and Nimsy were a pleasure to work with. I highly recommend them.

I used them last year for 1 master bath /​1 jack and jill bath demolition and remodel and a kitchen counters. Although the the process took longer than was originally explained due to the fact that the sales person told me about the time actually install only and not the time to demo/​hot mop /​dry/​schedule tile person /​fix plumbing issues /​finish tiling — I thought overall they did a very good job. They also had slabs that none of the other local businesses had. I was able to source amazing LG oversized quartz slabs that looked amazingly like real marble– i love these slabs. I was about to use them again so I thought I needed to post this as they only have miserable reviews.
Four stars versus five because I thought they set my expectation too high on timing. But overall — i thought the quality/​finish and communication was very good.

I am not usually one to ever write a review but I feel that the public should know about my horrific experience with this company. It was not my intention to post this, Bella Stones left me no options but to make people aware of their customer service. Please consider looking else where for stone fabrication and installation work.
May 9^th Saturday
Bella Stone came to the office to take measurements of reception counter. Bella said they will call on Monday to schedule installation. No response.
May 14^th Thursday
2 calls placed to Bella. No response.
May 15^th Friday
3 calls placed to Bella. No response.
May 16^th Saturday
Called made to Bella. Finally spoke with someone, Jackie who states that the stone will be installed on Monday or Tuesday. No one showed up or called to confirm.
May 19^th Tuesday
3 calls made to Bella. Finally spoke with an office girl, Jackie? Who states that the stone will now be installed on Wednesday 20^th at noon.
May 20^th Wednesday
Noon passed, no one showed up. I called again. I get a text message at 1:03 PM stating that the installer is running behind and will be there around 3 to 3:30 PM. I responded with text to confirm and text response back stated «he is going for sure and I already told my manager right now». Once I received confirmation, I then had to cancel my afternoon patients to accommodate the installer. At 4:09 PM still no installer had shown up. I had my employee stay overtime until 6 PM waiting for the installer. No one showed up and no one called. 4 calls made to Bella.
May 21^st Thursday
A total of 7 calls made to Bella, finally answering on the 7^th call at 9:38 AM. I asked to speak to Manager, Juan was placed on the phone. He apologized and had me on hold while he called his installers, the hold was not muted and I heard the entire conversation in Spanish with giggling and laughing as I waited. He then tells me that his guys are in Newport Beach and will be sent over in 30 minutes. Installers showed close to noon.
During that conversation Juan said he would discount the final bill but we did not agree on any number.
When the installer was wrapping up the install he informed the front office staff that we needed to put a check in the mail for $ 545.00
In addition to the phone calls that I placed to Bella, my designer Nanette placed numerous calls on a daily basis and either did not get a response or was told that someone will call back with an installation time. Those call backs never occurred.

For our recent bath remodel, we only needed a half slab of quartz for the countertop. When no one on Anaheim’s tile row was able or willing to provide a half slab of Caesarstone, Bella Stones did. It was available for pickup within a few days. They have a good selection of Cambria quartz on display in their store. Slab prices are competitive with other retailers in the area.

my kitchen contractor sub contracted them for the granite. There is a small piece of granite that fits behind the cook top about six inches off the main island on a little wall. They set that piece on the island on some foam. I did not inspect it since I knew my kitchen contractor was going to install it. When he came to install the small piece the next day, he flipped it over and noticed that the polished side had three noticeable scratches. I called Bella Stone. Instead of coming to fix it, they blamed the kitchen contractor — yes, the same guy who had me hire them. Pretty funny in a way. Safe to say he won’t be using them again, and neither will I. It’s sad to think they would allow their reputation to be tainted by a few scratches that would take ten minutes to polish with the right equipment.