Big O Tires

I showed up about an hour before they opened because I didn’t know how busy it would be. There was a guy waiting already but I figured he was just like me, wanting to make sure he was there before it got busy. By the time they opened (7:30am) there was a handful of people there. I was attended to like if I was a regular there. I’ve never felt so welcomed by a tire place before. I left my car for a tire change and an alignment. I got called about 30 minutes later. Gave me the breakdown, and I went to pick it up. Chauncey welcomed me back and helped me right away. Very stand up guy. As long as I keep needing tires, this is the only place I’ll consider. Highly recommended.

Checked out a lot of tire places, but Leo in the front desk quickly recommended tires for my car. Im not very familiar with tires, but he was able to explain everything throughly, and I understood everything.
After getting my quote I went to several other tire places and they couldn’t beat the price they have me here. The same brand of tire was $ 200 more expansive.
When I came back, I paid for my tires over the phone. The process was easy, fast, and I got a great deal.
I highly recommend coming here.

Dropped by for a minor repair but ended up accepting an offer for a free full inspection. Well, it turned my 10 minute repair into a two hour wait. During that time I watched 2 people refuse their estimates and leave. When I got my estimate, I became ¾ that left; rolling my eyes at $ 2,000 plus. Oh! And whatever they did during the inspection ruined my front end alignment. Also, the police showed up during my wait. Supposedly a car in for repair was left in the parking lot instead of being locked up. Hearsay, but still worth passing along. Make sure your car will be secured if leaving it overnight. This place if probably ok for easy tire jobs but I’d go elsewhere for repairs.

The customer service here is the best. Chauncey and Allan are awesome counter men. Very professional and good guys to deal with. Will definitely come back.

We visited Southern California for both of our daughter’s birthdays and ended up not driving for a few days because we were walking back and forth to Disneyland. Upon loading our vehicle we found that we had a completely flat tire. Our tire was so flat that a hotel employee had to help us air it up just to get it to Big O Tires. This location was incredibly helpful, they identified our problem, a screw in the tire, patched it and sent us on our way home all in less than an hour. The service was outstanding and I would suggest this business to anyone.

We brought our suburban in for new tires and alignment about a year and a half ago. This past weekend I was going to check air pressure after a few complaints about it not driving right. As I was going to check the air I noticed the inside of the tires was completely bare they looked like a skateboard tires. The tires in the back are still basically new. We brought it in to Big O thinking they did something wrong, we never had any problems with this 8 yr old burban. Tim said he would take care of it and even though when he put it up in the air he noticed the rack and pinion had been replaced I had completely forgotten about that. It turns out when the rack and pinion was replaced it wasn’t aligned properly by the dealership. Tim decided that he would replace the tires realign the burban and repair another tire ALL FOR FREE.. You don’t find this type of service anymore these days. Honesty Integrity and very trustworthy.. Please bring your car to his shop. You will not regret it.

Saturday (11/​14/​2015). Arrived just before 7:52AM. Was told 2 hours for an oil change and tire rotation. Walked to corner bank to do a withdrawal and the time stamp states 7:52AM. Went to a short meeting and back to Big-​O by 8:25AM and was told again I would be out of there at 10AM. I did not leave from that point on. Watch other vehicles that showed up after me getting back at 8:25 get serviced first. I did see the appointments as it was sitting on the counter and there was only one on that list for the time I was there (at the time I saw the list). 10:10AM I left with no services rendered. Been going there for many years. Time for a change. I have left e review on another media and have been confronted about truth. This is the truth and nothing but the truth.

I had the best experience here both Alan and Chancey went over the top with their customer service. I am impressed. Thanks guys

OMG… Tim totally saved me… My 18 year old daughter stranded in Anaheim. He not only stayed late to get the repairs done, he traveled to pick up parts that were under warranty…
Thank you… Thank you… Thank You…

I always come here whenever I have a problem with my car. Sergio, Tim, and Chauncey always go out of their way to take care of my car. They have on one occasion driven to get my tires they didn’t have in stock so I could get it done that day. On another occasion I came in thinking I needed a new battery bc it kept dying, but it turned out my battery was fine, and they took the time to run system checks to find out what was pulling power. They could have just sold me a battery and sent me on my way. But they didnt. Great service and great people. It’s a privately owned business and you can tell they take pride in their customers and their reputation.

I had to call the corporate office to line up my warranty. This was all because my store in West Covina had shut down where I purchased the tires originally. The corporate office took care of me and sent all of my paperwork to this location. They also made sure that they had my tire in stock and let the store know that I was coming down. Added bonus, the store had a lot of people there to get work done. Chauncey there accommodated me as soon as he could and got me out of there within about an hour and ten minutes. That is awesome service. It pays to pay for the road hazard when they offer it. Take it. Thanks again to this store for getting me and my pregnant fiancé back on the road safely!!! Excellent customer service. See Chauncey.

Not sure why this place has such stellar reviews.
First off, they are always extremely busy and the shortest wait I’ve experienced so far is 4−5+ hours. Their prices are also slightly higher than surrounding competitors. That in itself is fine — if they are super busy that’s just a sign of a successful business.
However, they never call when the vehicle is done so you have to guess. Also the last time I serviced my vehicle w/​them they left it completely unlocked in the front parking lot.
Because of the combination of these factors I will be taking my business elsewhere.

Absolutely amazing service needed 4 new tires, I was a drive up, no appointment, tires I needed were not in stock, they picked them up from the warehouse had the tires there and on the car in less than 2 hours. I am definitely a customer for the future. Thank You Big O Tires and the customer service staff.

This place deserves 10 stars they are amazing. Very honest and very helpful, I was able to watch every repair they did on my car, they are very informative and know what they are doing. Their customer service is outstanding. I never felt like they were cheating me out of money or lying. I will never go to another shop.

This place never fails outshine the competition. Always greeted with a friendly smile and eager to help no matter the situation. My wife is treated with respect on every visit and comes home each time with nothing but praises.

Manager Tim would not return my calls for information, my thought is if you are not connected with customer service then how can you hold the title of Manager, Tim may be from Texas but he sure was not freindly

A great option.
Will bring them all my tire business.
Professional guys who take pride in their work and understand that your time is valuable. They fixed my tire when another place said it was unfixable.
Thank you again!

These guys are freaking AWESOME!
So, I was out driving until my car notified me about a low tire pressure. Well, what do ya know it’s flat by this ugly nail! I was referred to this place by some random stranger who helped me fill my tire up with air, and by the time I got there, Chauncey helped me right away! I had told him my problem, and he and Fernando took care of it ASAP.
Fernando did a great job! Fixed my tired in under 17 minutes! I went inside their cashier area, and Chauncey offered me a free-​of-​charge service! Totally made my day. Thank you Big O Tires! Will definitely be going to you guys for any tire related needs!

Chauncy was nice and funny. He explained things to me well. The $ 10 off oil change check in deal got me in the door.
I waited longer than I would have liked, but them again, I didn’t have an appointment. Chauncy kept me updated during the time I was waiting.
The waiting area was clean enough, and they had good reading materials that helped me pass the time.
They throw in a free tire rotation with an oil change.

They made having a leak in my rubber for a second time not as bad as it sounds … I didn’t have to spend a few hundred dollars.
And yes, I’m talking about tires.