Bob’s Motor Home Rental

These guys took care of me. They fixed my awning that was damaged from high winds without having to replace the actual awning. Got me on the road to go home…

We used Bob’s mobile repair service. They came highly recommended by the RV Park we were staying in. The tech that came out to us to do our repair was very nice and courteous. Unfortunately he was unable to do the repair on site. We had knocked our driver side mirror off of our coach. He took the mirror off and took it to the shop to repair. That was on a Friday morning and we told them we needed to leave Saturday. The owner, Jack called us late Friday and told us he would have us fixed and out of there by check out time, which was 11:00am. Saturday morning we called and was told we were first on the techs schedule and the tech came in at 9. By 10 we hadn’t heard from anyone so we called and was told they would call us back. We didn’t get a call back so we continued to call and finally got Jack the owner on the line. He told us he could just bring our f_​_​_​ing mirror back not fixed. Finally the tech came back with our mirror, put it back on and charged us $ 240. About 50 miles down the road the mirror broke again. I called to let them know and was put on hold listening to the Christian music that was playing. A lady did call me back and said she would check and see what could be done about getting some of our money back and call me. We never heard from them again. I DO NOT recommend this place.

The worst don’t rent your stuff to them. They are the worst, slow, and there’s always a problem with payment. There’s always additional fees they don’t tell you about. And slap u with way less money then they owe you.

We recently relocated our decade old RV to Anaheim for my husband to use as lodging while he works in the area. We were referred to Jack at Bob’s and have been delighted ever since. Jack has worked on several repairs from getting our old fridge to work on propane as well as electric to repairing a self installed shower head. He is also a certified Onan generator service center. We would recommend using their repair service!

2/​13/​15-​On 1÷27÷15 we took our RV to Bob’s to have the roof repaired and sealed. We assured Phillip we wanted the roof repaired if needed and then sealed. They were 3 to 4 days late in finishing the RV. The day my husband picked up the R V Phillip assured him that the window didn’t leak and the roof was fine. Husband drove it home to Central Valley CA. After being home for one day we had a rain storm, the window leaked horribly. The next day we took it to a local RV shop and asked them to seal the window. When they started to do the work they discovered rotten wood surrounding the window. We decided to have them dig further and upon doing so the same rotten wood continued to the roof, with a puddle of water that had been sealed in. We were charged $ 2083.00 to seal the roof, they did do that, but in doing so failed to give us the option on what to do about the apparent wood rot and water damage.
Bottom line they did under quote other places but in the end it has ended up costing more than the higher quoted prices that we received from others.
Buyer beware!!! To date Jack the owner has not offered any of our money back and has chosen to stand behind his employee rather than the work they do.

Ok, so we picked up the RV. Ppl give yourself at least 2 – 3 hrs for this process. Make sure you go over every single detail on the RV. I video taped everything after reading the reviews on here. Didn’t want any issues at the time of return.
The RV was okay. We didn’t do much but sleep in it. Here is what I didn’t like about the whole process.
It was never disclosed that we had to pay for generator use, propane use, and even charged us $ 2.75 for the toilet tablet they throw in there. Really??? Felt nickeled and dimed.
Also, you have to bring the RV back clean and when I say clean I mean… you have to hose it down, clean the windows and sweep the floors. I have rented RVs from big companies and never had to do so much work.
Your deposit wont be returned until 14 days after you bring the RV back which I couldn’t understand because if they sign paperwork saying everything is good why can’t they refund your deposit same day? Guess Margo is too busy.
Felt like I could of had a much better vacation at Vegas after my bill was paid for. All in all they are OK, just make sure you get all your charges ahead of time so you aren’t suprised when you return it.
I’m still upset about the $ 2.75 charge for the toilet tablet. I could have purchased 12 for $ 7 at Walmart. Rip off and super tacky on their part.

Do not rent from Bobs motor home. We rented an RV for a family road trip and we can’t begin to list the number of things that went wrong with the RV. Generator broke down, wipers fell apart, tire blow out to list a few. We did not feel safe driving their RV. They don’t return your phone calls. They don’t return your security deposit on time. If you rent from here make sure you keep your contract and all receipts because you will need them for proof later. Be advised…

Initially we rented a fold-​out camper trailer from Bob’s RV for a family reunion at Disneyland — sixth of July –our Motorhome couldn’t house everyone. When «The Day Arrived» Bob’s didn’t have the equipment we were supposed to receive so they «Gave Us An «Upgrade» to an «Older Model» Class A. [20+yrs old with dirty carpet and an awning with «Problems”] Bob’s is closed on Sunday’s — so — rather than the «Delivery/​Set Up» for the tent/​trailer — the motorhome was left — on the street — Next to a Playground –at the RV Park. On Sat. My Brother — A Professional Trucker — parked the RV. The RV sat — On Site– until the 10^th of July when «Bob’s Employee’s came to do their inspection and Pick Up. They took the keys — Post Inspection — retracted the awning — which never worked properly and Drove Away. [END OF STORY RIGHT? –WRONG.] The Day following inspection and pick up we got a call. «The Rubber Roof Is Torn — You are responsible.» I disagreed — We Never Drove the thing — it sat — On Site — until Bob’s Picked it up and drove away — Post Inspection — without any indication there was a Problem. Then we started looking for the return of the $ 500. Deposit on our American Express. Nothing although we called a couple of times we were told it just takes a couple of weeks to «Process» the return of your deposit. Yesterday I Called Margo — What Is The Holdup? — Margo — there is a problem — The Owner want’s to talk to You — He will call you back. We waited 2 hours — No Call. Finally my wife called AMEX and filed a dispute on the non-​return of our deposit. This morning «BOB» called my wife and opened his «Conversation» with «The Best way to deal with this is to file — through «YOUR» insurance. Brief conversation — ended with BOB yelling about «Seeing Me In Court». {BEST PART — Quoting BOB — Now I see how you are — Wrong Bob — Now we see how YOU are.}
UPDATE: 9÷1÷2014 — «Bob» refused to respond to the AMEX Dispute I filed. — Amex «Refunded» my deposit and charged «Bob’s AMEX Account» the $ 500.
Doing «Business With Bob» don’t make cash deposits.

If I could have giving negative stars I would have. Renting an RV from Bob was a nightmare. Quoted wrong price for Labor Day, then charged us more than agreed too. So we were stuck at a late date. Didn’t get insurance rider done, Bob said he would fax our insurance, asked me to give him the number so he could take care of it. Calls me a week later and wants to know why I haven’t gotten the rider yet. Told him he said he was taking care of it. He then tells me that he doesn’t have time to take care of this kind of stuff and I need to get it done. Margo his assistant kept calling the wrong number and leaving messages. While in the office she tells Bob I left him a message for some info they needed. I said never received a message. Bob looks over at Margo and says to her, «He’s calling you a liar Margo, are you lying»
They figured out she had been calling the wrong number.
They changed the RV we were getting 3 times, on the day we arrived to pick up we got the same size RV but in worse shape than what we had assigned the week before.
Learning to use the equipment on the RV was 15 min training.
Admittedly we did not bring it back with the tanks cleaned correctly, our fault we did flush it incorrectly. Bob completely lost his temper with wile inspecting, we completely cleaned the inside of the RV, we did not wash it and knew we would be charged for that. He flipped out when he saw we hadn’t washed the outside! Found one dirty tray in the fridge that was turned over. We thought is was some shelf at the back of the fridge. Must have been dirty from previous rental. He was stomping around, getting angry.
Two months later he tells me we cracked the windshield and either give him cash or turn into insurance.
Absolutely the worst experience and would NEVER recommend these people to anyone.

Very helpful and knowledgeable. Although not the biggest shop, the staff is very friendly and knowledgeable.

I don’t write too many Unilocal reviews and I think in general people tend to be more apt to write about negative experiences than positive ones. I had Jack (the owner) come to my RV across the street in an RV park for what I thought was going to be a small roof job and he realized that it was in fact a much bigger job than he expected.
Thankfully I contacted Bob’s RV because my experience (one that could have been awful) was as good as it could have been and better than I had ever imagined. Jack got my RV just before Memorial Day Weekend and had his guys put several dozen hours of work into it and got it back to me before the weekend! What’s (a lot!!!) more is that he came in over $ 1000 under budget… and certainly didn’t have to tell me that, but he did. I can’t even believe it! There just don’t seem to be as many honest people like this around these days. The icing on the proverbial cake was that he let my fiancé and me borrow one of his RVs for a few nights while ours was being worked on.
This was among the best service experiences i have EVER had.
HIGHLY RECOMMENDED!

We recently used Bob’s RV Rental for our second time. Jack and the entire staff are friendly and way to deal with. All the functions of the RV were explained in detail. Both times that we have rented RVs from Bob’s we have received our full deposit. I will continue to rent from them due to their selection of RVs, friendly attitude, and customer service.

Unfortunately have had a very bad experience here. The equipment is maintained horribly & customer service is unbelieveable. We have a small business so I understand the importance of good customer service for referrals as well as returning customers. This place doesn’t return calls, is not in the office for the stated hours & always has an excuse. We had nothing but problems with promises for resolution with no response. Called 3 times in 1 day to speak to Jack but was told he was not there or «out on the lot» but my friend was standing in the office when I called to speak to him & Jack was sitting right at his desk when I was told he wasn’t in. That was 3 days ago — still no return call. Hopefully they will follow-​up eventually & I can retract the bad rating. Come on guys — with the economy & competition the way it is today — APPRECIATE good customers!