Enterprise Rent-A-Car

I wish i could give a «ZERO» rating to this rental agency. Worst customer service ever. I rented a car here because my car was hit by someone and insurance company booked my car at this location. When i went there to pickup the car this guy says i had no car reserved under my name nor under the collision# and said i can book one under my name and not though insurance. Very trashy experience. They made me wait for 1 hour and after that i called my Insurance claim settler and she directly spoke to them only then they had given me the car.

It was a good experience. They didnt have the car I reserved, but to be fair I went early and they were trying to get me going so they upgraded me for free. Over all a pleasant experience and will continue going. Customer service was very good.

This place is trash and Christy Salas the manager is a rude idiot. Asked me what my deal was after her idiot employee didn’t tell me what was needed to rent a car. Do not come here! Morons working here!

Erika, «the manager» refused to rent to us today. She was rude and not willing to be helpful at all. She would not be reasonable. She refused our business because we were paying with debit card like we always do. She said because we did not live in Anaheim, the company policy states she cannot rent to us. I explained to her that when I made my online reservation, all of the other stores were sold out and this store came up when I entered my zip code. I advised her that I rent from Placentia and Yorba Linda all of the time without any issue, ever. Those stores are not in Fullerton but they have never refused to rent me a car nor advise me that my address in Fullerton was a problem and I always use my debit card. She stated that she could not alter company policy for me. She refused to give me a card with her name on it. She refused to give me the name of her Regional supervisor and she refused my request that she call someone with a higher ranking so that I could ask them about how I am able to rent in Yorba LInda and Placentia with my debit card but not in Anaheim. Erika refused to be helpful while denying me any assistance. The most egregious part of her response to us was that she cared not about my usual locations being sold out. The only reason I was in Anaheim was because the other stores near me, had no cars available, according to the website. That did not matter to her. I asked her if she thought Enterprise prefer I spend my money at another rental car company and she said that she could not rent to me because it was corporate policy. Honestly, she seemed happy to keep saying «no» I thought I had a valid argument and I just wanted to confirm with a general manager or have her call one of the other stores I frequent. In addition to her not allowing me to talk to someone with a higher authority than herself, she was extremely combative, rude and argumentative. I have spent, literally, thousands of dollars at Enterprise. I am a plus member and have never recieved this kind of treatment from anyone. It pains me to say this because I don’t wish anyone ill but I hope Erika is fired for her bad behavior. She was just plain nasty and does not deserve to be associated with the other Enterprise employees who actually work toward resolutions for loyal customers. Is this someone that Enterprise wants representing their company? I hope not. Erika was rude from the beginning. Her first words to us when we sat down in the lobby were, «Can I help you with something?» With something, well of course, we were there to rent a car. I did call corporate to report the incident. I would not tell anyone not to use Enterprise because I think they mostly get the Customer Service part right. I would avoid this obscure location and definitely avoid, Erika, the manager who although might be a college graduate, possesses no customer service skills or business acumen what so ever.

Like all Enterprises across America, this hole is priced at 2 – 3 times that of Hertz for the same category car. Always avoid these greedy scumbags.

One of the worst experiences renting a car i have ever had. The «manager» Kelly is a complete nightmare and obviously does not know the meaning of customer service. I would avoid this place at all costs.

I rented vehicle as some one crashed into my vehile and manager at this location was kelly i believe she first lied to be about rate, she said she is giving me insurance and later when insurance called me and said i took it at higher rate. I have experienced first time, that someone can lie on your face. When i asked her about it she came up with stories and later charged me bill which insurance was supposed to pay. She didnot even bother to talk to me, i dont know how she has her job still at that location, i think all people who rent there rent it because they dont have any option because there cars are in accident and they need ride. I will never ever rent at this place.
All cars have some kind of damage, in non smoking cars you can smell like cigarette lounge, when i asked them they just sprayed some air freshner.
worst customer service, i will never ever rent from them.

I had a horrible experience at this Enterprise. I rented a car from them and the employee did not walk around the car with me so I could note damage. When I returned the car the guy «found» a dent under the bumper in the soft plastic. Easily they could push it out by hand. Instead they required me to give them my insurance info and a credit card to bill me for my deductible.
When I got the car it stunk like smoke even though their cars are supposed to be smoke free. When I got the car home I found scratches and dings all over it.
My advice, always walk the car, take pictures of scratches and dings. Look everywhere on the car, under the bumper, look for windshield damage, or buy their expensive insurance. Either way Enterprise will get you with the expensive insurance coverage or by billing you for damage you didn’t cause.
Needless to say I do not recommend Enterprise. If you go to this location and Elizabeth is your contact, walk around the car even if she saays it is brand new.

Ok, so apparently I didn’t know that this place had 2 locations during the day…
I had booked online at Hyundai auto center location. The lady who answered the phone had told me that the location I had received online was only open till 12:00 then moved BACK to the original location AT THE DODGE AUTO CENTER… (like I was supposed to know that), which was this address… BTW the lady on the phone was a real bitch and a smart ass to boot… as i will explain…
So we FINALLY get to the place and I meet the bitch in person… she sounds as snooty as she was on the phone… So I give her my information and she brings up my reservation… I had reserved 2 weeks in advanced so I had gotten a cheaper rate as well as a free class upgrade code I found on
. The lady gives me some bullshit like «we don’t usually do this upgrade since you already got the special weekend rate, but i’ll go ahead and do it anyway». If they didn’t offer it online, then why the fuck did I get it confirmed? While she was ringing me up, the phone rang. When she answered the phone, she sounded very rushed and rudely told the customer that she was with another customer and quickly put them on hold. She finishes my paperwork and indiscreetly tells one of the employees to move her car cause she’s blocking my rental, (where the fuck is employee parking?)
When I went back to return the car, the bitch was there waiting… I made sure the gas line was filled back to where it was when I had brought it back… But the bitch decided to nickel & dime me stating that it’s 2 gallons under… and it costs an additional 4 bucks and some change per gallon. I didn’t want to argue so i went ahead and paid the 9 bucks…
I am never renting a car from here EVER AGAIN.