H&R Block

Made an appointment in advance to come do taxes here and get some information. We were called half an hour before our appointment to move it an hour later so that a supervisor could be there I guess. We got there 10 min early and were told he was running 15 min late which was fine. We ended up waiting over an hour and the poor girl there seemed so embarrassed and kept apologizing. We eventually just left cause we had just been sitting waiting and basically had wasted 2 hours of our day. And now we still have to get our tax situation sorted out. One of the worst customer experiences I have ever had and I feel bad for the poor girl who was forced to sit there and keep apologizing for her no show supervisor to come do the taxes.