Kaiser Permanente Anaheim Hills Medical Offices

They were able to see about an hour before my scheduled appointment time. They got me in and out in a timely manner & I now a treatment plan set up. I’m very pleased with the staff here! Thank you so much!

Kaiser set up my apt. went in only to find out that she is not a pediatric dermatologist, (it was the first thing she told me). Her office made a new apt. for my daughter and sent me on my way. When i took the case up with Kaiser, Dr. Nguyen insisted she treated my daughter and she only suggested another doctor if I wanted a fallow up; yet the Dr. had her office staff set up the apt. I would never go back to this Doctor. She asked no questions of what treatment I was already doing for my two year old daughter, and right off the bat she said I should take my child to a pediatric dermatologist. Then turned around and told Kaiser she did her Job. And let me not even get started on her bedside Manners.

My aunt was hospitalized and subsequently passed. We arrived around 10p at night and after visiting hours. We were granted permission for family members to see my aunt in ICU due to her grave condition. When you drive up to the hospital, the place is massive. There are 2 buildings — clinic and hospital. There is a large parking garage (free) with lots of parking and a computerized meter of how many parking spaces are on each level.
The nurses were nice enough to all see my aunt for the last time. ICU was sterile, quiet and clean. There is a waiting room for families to wait that had comfortable chairs and a TV. There is a café downstairs but is only open during business hours. There are microwaves and vending machines available 24 – 7.
Disappointments were that the bathroom was NOT well kept for visitors. How is it that everything else is clean and not the bathrooms? EW! The vending machine did not take my credit card so you need to come up with cash. The hot chocolate was watery. Lastly, after my aunt had passed, my cousin went to provide the information to the nurses. Evidently, the nurses were not well trained and was about to make my cousin make arrangements for my aunt’s body, etc… Luckily, my Dad was around to explain what needed to occur and what the nurses responsibility were. My grandpa had just passed about 6 weeks ago, so the processes were still fresh with our family.
Nonetheless, the care KP provided to my aunt was nothing less than extraordinary. Thanks for taking care of her during the last days of her life and for making my family comfortable during the process.

This medical office only offers Dermatology doctors so don’t get mixed up thinking it’s a full on KP –_–
I can honestly say after ALL the dozens of nurses I’ve dealt with on this hellish road with KP, these nurses that work with Dr. Youssef are AMAZING!
They are genuinely grateful and happy to be nurses! They immediately greet you with a smile and are friendly the entire time you encounter them! One in particular, Kathleen was the nicest nurse I’ve EVER had with KP! I wish she could be at all my doctor’s offices because she knows her stuff and knows how to give excellent patient care!
I’ve never had any issues with Dr. Y, she gets the job done, answers your questions and concerns. She doesn’t try to send you home with another pill, if you end up needing a rx she prescribes topical creams so you don’t have to worry about harsh side effects from pills.
To make my visit even better than it already was, Kathleen gave me a Hello Kitty sticker on the way out! ^_​^ Her service could not be any better, she has such a wonderful personality which makes it more refreshing since 99% of the nurses I’ve dealt with act like they have no brain –_​–
I’d come to this location any day than go to GG offices for dermatology! ^_^