Pristine Videos

I got married in October 2013. I found Pristine Video when looking through TheKnot.com’s list of venders. They were reasonably priced for the quality of work they provided.
I spoke to Lisa for my initial consultation and she was a pleasure to speak with. They arrived on time and they were unobtrusive but real good about being in the action during the event. They even managed to make it look like there was a bunch of folks on the dance floor even though there weren’t (move magic right there).
After a couple of emails sent two months later to inquire on the status of the videos they finally responded after i cc’d Lisa in them. She was prompt and courteous while the gentlemen i emailed was short and unresponsive (i assume he might have been one of the editors and not part of customer relations but still, one sentence responses are not helpful when they are, «we will have it ready soon»). I received the link to the initial highlight reel on vimeo the following January. I called Pristine to follow up about the dvd and about possible edit requests and the gentlemen i spoke with, i think, was the same editor, but he was very flexible and helpful on the phone. I sent our edit requests and they changes were made quickly and efficiently. The dvd’s arrive in a white fogged jewel case with an image of our event professionally printed on the disc. Better presentation would have been nice, but not necessary.
Overall, i am happy with their services and professionalism but i would have preferred more proactive communication on their part during the «post-​production» phase to keep me in the loop on the progress of my videos. The lesser communication is what prevented me from giving them a full 5 stars.
Currently, i am struggling to get in contact with them as i am inquiring about a re-​print of my event dvd (as family member have carelessly lost my final copy of the finished product). I have emailed them three times to their info@pristinevideo with no response and have just left a voicemail at their listed phone number.
I hope they read this review and will then check their messages and email for my request. will gladly pay for any reprinting and shipping.

Bare minimum for acceptable videography for a wedding. We were trying to save $$$ and picked them for our wedding videography, as the samples looked OK online and prices were reasonable. However, when we got the first draft of the video, it was terrible! It didn’t include some of the key moments (like zero clips of any speeches), zero clips from the church ceremony that the church provided, and was obviously hastily put together. In addition, the «longer edited version» was just long and not edited. We had to send them a list of corrections, which they did honor, but it was poorly edited and looked like an amateur did it. It’s so bad, I refuse to show anybody. Heck, I don’t even want to watch it again myself!

We used Pristine Videos for our wedding on 8÷25÷12. Kevin went above and beyond to make our day special and even stayed a bit longer to make sure we got our grand exit on film. Our photographer lost the wedding images of the groomsman and he was so helpful and took still shots from the video and sent them to us. Our video turned out to be beautiful. I would highly recommend him!

I am writing this review after over a year of my wedding day because I never got around to posting a review for Pristine Videos because just thinking about them made my blood boil. Short story: The lack of experience/​professionalism made me HIGHLY regret hiring them to shoot my wedding.
The long story:
I was very upset and highly disappointed by the lack of professionalism showed in my wedding video; I had expected my wedding videographers to be more advanced in filming and editing. There were many instances throughout the filming, from shots and angles, to the sound quality and transitions between shots, that were very amateur, to the point that watching the video not only made me cringe but brought me to tears from the disappointment. As a communications major, I witnessed better video production work produced by fellow students than Pristine Videos.
After I reviewed the video, I wrote a detailed (gave them actual time points) 2-​page email to Pristine Videos outlining the things that I was deeply disappointed with and wanted implemented/​changed. I received a reply quickly but it was filled with excuses-«we only filmed your face at the alter since that is what most bride’s want since it is their day,» «we didn’t want to be in the way so we only got that one angle,» etc. etc. When asked why the video was so bumpy at parts and why they didn’t use transitions to cover up some of the bumpiness, the videographer couldn’t even give me a concrete response that would have made me take his reply (that was along the lines of «the camera is heavy») seriously given that he is the professional.
To make matters even worse, he sent me the wrong «edited» video. When I emailed him to tell him that, he called me back during working hours and had me stay on the phone with him while he edited my video!!!
When I finally got my «final» video, although it was still horrible, the things that I wanted changed were done to the best of his ability, and I just left it at that since I did not want to deal with Pristine Videos and the disappointment (in the product and the fact that I paid a lot of money for it) any more.

We had Pristine Videos shoot our Wedding on 10/​28/​2012. The videographers were great! The videographers arrived on time and they seemed as excited as we were which was great! they were really friendly and took video of everything we asked them to. The videographers worked very well with our photographers. One of the videographers was the head guy and he seemed to choose what to shoot and the other videographer shot video from another angle (both were from pristine videos). The video turned out great! The color was AMAZING! and all the important moments were captured on the video. We wanted one thing changed on the highlight video (we wanted two song instead of one) and Pristine videos changed it immediately. Pristine videos were very friendly, professional, and worth every penny. We are so glad we went with pristine videos and we highly recommend them!!!

Terrible! Worst wedding video ever! Videographer was not professional, video was not in HD (like contract stated) and we were sent the wrong «edited video» twice (not to mention we basically had to make our own edits) ! Stay away. Its worth your hard earned money to hire someone who can actually get the job done.