Quest Diagnostics

Rudeness, long delays, and inappropriate chatting in back while people are waiting to check in… this is the worst place to have labs drawn or the best place for a dismal customer service review…

Stay away from this place. So awful. Make appt to come at 9:30 and now 10:45 still nothing happening. Understaff. 2 people take lunch break at 10:00 am. Now only 2 people working and one has to stay in the front to take care paperwork. Unbelievable the service in this facility. They should change the management and see the other facility at orange. Never come back here again. Lots of upset people in the waiting room. The staff don’t care about the customer. STAY AWAY PLEASE !!!

I wanted to share my experience with the Quest Diagnostics location in Anaheim Hills, CA. I walked in to a reasonably full lobby at 0710 for an appointment at 0715. I signed in on the appointment log. Jason, photo attached, with the professionally monogrammed labcoat, looked at his appointment sheet and said you’re not on the list. I had a photo of the appointment number on my phone, photo attached, but it did not have the date and time on it. So he told me I could go bring him a printout or wait the hour as a walk in. I signed in as a walk in and gave him my order, ID, and insurance card. After a few minutes I decided to drive the 15 minutes home, print it and come back, as that would still be faster than the hour waiting.
I returned with the printout of my appointment, and Jason said, doesn’t matter your’re next anyway on the walk in list. No apology for not believing I had an appointment at that time, he had made no effort to look up the appointment, and he didn’t care that he wasted my time, and gas. He did not care that I have places to be, which is why I made an appointment in advance… «Have a seat» So I have a seat. Not one, but two patients are called in before me, but I’m next.
So 10 minutes later, Jason yells my name across the lobby and says to go to room 3.
I walk back to room 3, where I am not greeted. There is a young black man sitting on the arm of the draw chair with his back to me working on the computer. Eventually, I have a seat next to his ass, and for 15 minutes he is typing away on the computer. Then the computer won’t print, so he rummages through drawers, finds some paper and loads the printer. Still hasn’t acknowledged my presence.
He comes around to my right, lowers the arm of the chair and the first thing he says is, «Which arm?» I said, «Doesn’t matter» and he says, «Ok» and puts the rubberband tourniquet on my right arm. He sticks me and draws several vials of blood. Then the next thing he said, «Apply pressure» I am sitting there with my finger over the cotton ball while he is leaning on the arm of the chair. He is putting stickers on the vials, and did not draw enough, so he opens a pair of vials and while pouring spilled blood on his glove, he curses and changes gloves, then he picks up the boxes of little stickers and the red ones all fall out onto the floor, again he curses, and picks them up and frustratingly throws them in the garbage. Then something else is wrong, so he leaves to talk to someone else, I don’t know what was wrong, the whole time he is talking to himself. Then he puts a paper with barcodes on it and says, «If your name is spelled right, sign here» I do, he takes the paper, goes back to his busy work, leaning again on the arm of the chair, without looking at me he says, «You can go» … I am kind of locked into the chair with him sitting/​leaning on arm that raises. Again, he says, «You can go» then turns to look and sees that I am locked in the chair by him, he gets off the arm of the chair and raises it so I may leave.
Nothing else was said, by him or Jason on my way out, no have a nice day, no apology for the wait or not believing I had an appointment at the time I arrived.
Now, back to the phebotomist, name unknown, I could hear other phlebotomists chatting with the patients, and in my past experience I have always had chatty phlebotomists. It helps in distracting, I am not a fan, I do not watch, I am not interested in seeing my blood drawn. Just get me in and out, and maybe be nice while I am there. Maybe he is not chatty, but let’s recap how friendly and welcoming, after 15 minutes sitting in silence, «Which arm», «Ok», «Apply Pressure», «Sign here», and twice «You can go» this conversation makes me want to return to quest.
More concerning than that to me anyway, Gloves, I understand the gloves are to protect the phlebotomist, but would also think there is some use of gloves to protect the patient, so he was wearing gloves when I came in, same gloves typing on the computer, rummaging through drawers, opening the ream of paper, loading the printer, writing whatever, lowering the arm of the chair, and drawing my blood. The only time he changed a glove, just one, is when he spilled my blood on it. I don’t know if this is how it is supposed to be, but usually, when I am called back, everything is ready, vials ready to go, paperwork done. I sit down, the phelbotomist puts on gloves at that point, alcohol swab, and draw… I just wonder, it the environment at his workstation so unsanitary that he needs gloves to work on the computer or handle his pen.

Walked in at 9:35 and called back at 9:53 for blood draw. Perfect timing for us with more people working than people waiting for labs. We left another Quest on barranca where we waited for 35 minutes in a room full of people to come closer to home. Should have come here first.

I realize this is a lab service and they have a captive audience but an hour, really. There is no patient back there and no one has been called back for at least 15 minutes. We got here at 9:25 and now it is 1030. Even the people with appointments have been waiting 30 minutes. So inefficient. You have to get here before 6 to have any chance of getting out in 30 minutes

there is one employee at this location name Jason, who is very professional, and very kind.

It’s come a long way for the past few years. You used to get charged for parking, the waiting room was crazy full, rude front office staff. Phlebotomist did a pretty good job. Only once did I get completely freaked out… There was only one phlebotomist that was scheduled that morning. Poor guy was late (not his fault) he did a great job. Front desk person was a hot mess. The restroom was SCARY… I had to tell the front desk about it. This was at about 8:30 am. I think it was all in timing.
That being said. This past year, they’re gotten tons better. The staff is still COMPLETELY understaffed. How can you possibly work looking in a pleasant way? Something has got to be done. Sometimes we have to let the phlebotomist know that you sympathize for them.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees. In

I live right up the street and it’s nice to have a place so convenient to get blood work done. I highly suggest making an appointment, it will be much faster than just walking in, I’ve waited up to an hour. Otherwise, employees are friendly and the environment is clean!

Super slow. I’ve come here twice with an appt and walked out both times because they were running way behind. Don’t recommend it at all. definitely try the placenta location instead

This is nearby so I come here. But this is the most understaffed place in my experience with Quest. Make an appointment or you’ll be waiting 2 hrs especially in the morning. Got here at 5 am but they didn’t even take paperwork until 6:15. Quest has almost monopolized labs for blood work so unless you have kaiser insurance, most refer to this business unfortunately. Feel bad for the employees who have to work with lack of help from managment. But it doesn’t appear like they care about customer reviews either.

Went there this morning without a appointment, bad move, after a two hour wait, I left! This isn’t the first time in the last two years I have tried two other times, left both times after waiting so long, once when I had and appointment! What is wrong with this place and why doesn’t QUEST do something about it. What a waste of time, never again

I ignored the other Unilocalers. I’m a fool.
STAY AWAY — they are understaffed and sloooooooooooooooow. You will wait 1.5−2hrs. I have been timing it since I’ve been here for almost 2hrs. Looks like 20 – 38 min per person. There are 19 people in the waiting room. You do the math.
I realize they don’t give a shit about Unilocal reviews because most of their customers (yes we r customers) are older and don’t know what Unilocal is but mgmt should at least make an attempt to fix things.

It’s a terrible place. I came here 10′ before my appointment, signed in and sit there for 20′ without anybody call. The technician who works this place is mad as hell, he is mad because he has to do as a receptionist and a technician.
I hope Theranos works then they can put Quest is out of business.

Just poorly done. Waited 1 ½ hours this AM for a fasting blood test. Appointments were 4 people behind eve.
Early AM is a busy time always as so many need fasting tests for cholesterol and diabetes.
Quest knows this! I’ve been going over 15 years to this location. But… Now is poorly done.
In 90 minutes, only 7 patients served. Only one technician onsite until 7am! Opens at 5am. SUPER SLOW. If Quest opens at 5am just to accommodate the early fasting rush — THEN STAFF for it!
At 7, after 1 hour wait, 2 more techs arrived. I got in after 15 more minutes, only to find my tech was new, had NO TRAINING on the PC. Couldnt get my order for a basic metabolic panel in the PC! Even asking the other 2 techs — took over 15 minutes. I went to get him help but the guy working the front desk left! There’s 3 people in line waiting. I checked all the rooms in the back, even the break room at the end of hall — he’s not there.
I had to ask the tech, the one who was there since 5am by himself, to help my new tech get my order in the tube!
I want to be clear — the techs were very nice and apologetic. They need to be MANAGED, TRAINED, SCHEDULED.
POORLY DONE, POORLY STAFFED, POORLY TRAINED, POORLY MANAGED. But Quest has almost the whole market — so we are STUCK as customers. They can get away with this poor operation. A Truly sad commentary. I’d gladly pay more for a better run place. I don’t even have that option. If you have another option — take it.

Should not even be one star! Very long wait, rude front office and back office and way understaffed

The fact that this location is open at 5 am is a huge huge positive for me! With two kids and a busy schedule it’s hard to find time to get my doctors appointment and blood work done. But 5 am is perfect! I am pleasantly pleased with the staff both of the staff members I have dealt with each time have been nice and efficient.

I come here every month and the service gets worse and worse. The first time coming in here they had 4 phlebotomists and every month I come in they get more and more understaffed. I have sat for an hour multiple times i’ve come in here. Do not go here.

Parking is now FREE! The phlebotomist was very pleasant and very skilled but definitely overworked! And some of the customers were pretty nasty! Why would you blame the phlebotomist for the long wait!!! Management is the problem, not the staff! She remained courteous and professional despite the rudeness and arrogance of some of the patrons!

I have now been waiting for over an hour just to have blood drawn. They only have 2 people working at 7:00 in the morning. It is now 9:00 and they still only have 2 people working. They are now quoting 1:45 minute wait!

I went to this location because it opens at 5am so I was able to get in before work. They make it really easy to make an appointment online. And you can even have their system send you an email reminder. I thought it was pretty helpful.
I didnt have to pay any parking charges. There was a booth, but there wasnt a gate and no one was there. So I think they stopped charging for parking. I was here at 6:10am.
Once I checked in, I did have to wait a little longer than I thought I would have to since I made an appointment, but I really only had to wait 10 – 15 mins. Then when I was in, it was very quick and easy and the nurse was very friendly.
The waiting room is very clean, plenty of magazines to read. They seem to get alot of walk-​ins, so I would recommend an appointment if possible.