Sprinkler Smart

Wow. These guys are terrible. Steven is very nice on the phone, and the guy he sent to do the work was very polite and friendly as well, but totally incompetent. He came to my house on a Friday afternoon to address an obvious leak. He worked on it for a while and then said he needed parts and that he would come back Monday. I called Steven to confirm but never heard back, and it was raining all day Monday so I didn’t know if anyone came out or not. I spoke with Steven a couple days later and he said that his guy did come back and do some work, and that he left me an invoice and a note explaining what he did.
There was no note, no invoice, and his guy broke the frame on my backyard gate from slamming it so hard. Even worse, the leak persisted and eventually caused significant water intrusion damage to my home! After bringing out a pool leak detection guy — because the Sprinkler Smart said it was the pool equipment leaking — a competent pool leak detection specialist advised it really was the sprinkler system.
Stay far away from these jokers.

PLEASE STAY AWAY!!! Had used SS in past and was happy with the service. So decided to use again based on past experience. TOTALLY WRONG. The guy (probably not even a handy man) promised to fix the leak by re routing some pipes. After paying about $ 1300 for the job not only he DID NOT fix the leak but made it worse BUT also cit off some working pipes also. So called and talked to Steve who totally defended his guy and asked for another $ 1300 to cone and TRY to fix it. Are you kidding me.

Just had a major meltdown on a valve
The water co. Contacted me
Telling me 44 gals a day was being wasted
Tracked it down to backyard valve
Called steve, he got back to me prompt
Said he would be out within a window 11 – 1
Beat that
10:30 am
Water loss fixed .
Thank you again
I highly recommend Sprinkler Smart

I really hate leaving bad reviews but I cannot stop myself from doing so in this situation. I was referred to Sprinkler Smart with flying colors. While I cannot comment on their actual work, which I still believe to be pretty good, I can say the professionalism and scheduling ability has much left to be desired. I called Steven on a Thursday to try to get him out as soon as possible. The entire time on the phone he was distant and not paying attention to what I said to say. They require $ 100 just for the visit, which seemed somewhat odd to me as I have dealt with plenty of different home improvement contractors who give a free estimate. I told him he had the job due to his glowing referral, and all he had to do was to come out. We scheduled for the following Monday at 10:30 AM and I begrudgingly agreed to the $ 100 site visit (which would go towards the work.
Monday at 11 comes around and I call to check on him. He said he had me down for 2:30 — 4:30 to which I replied that I would have never set that appointment as I had to leave my home that day at 4:30 and would not have double booked. He asked that I let him come at 2:30 and if he had to come back he would.
3:00 Monday comes around and I call him and he is apologizing up and down saying he swears he will be here at 3:30 with more than enough time to be done wit the estimate by 4:15.
3:15 comes and he says he will not be able to make it. I am trying to be accommodating as he has already affected my work schedule which is flexible, but at the same time was being completely disrespected. I give him one more chance and reschedule for the up and coming Wednesday at 1:30.
I just got off the phone with him at 2:30 and he says «I am sorry but I have you down for tomorrow.» I am nowhere near my home all day tomorrow and would have never set that appointment.
As much as I am sure they can do a good job, the professionalism (lackthereof) and failure to perform the most menial scheduling duties multiple times pains me to give the one star.
If you are going to have people take time out of their work day, pull over, stop whatever else you are doing, and give them your attention.

Great service! We moved into a new house and were removing some bushes when we sliced right through the sprinkler pressure valve. Out came a ton of water and we couldn’t get it to stop without turning off water to our whole house.
I called Sprinkler Smart right away because I had seen their trucks in our neighborhood. Steven shuffled his work guy around so that he could come to our home immediately and restore water and repair the leak.
Peter arrived within 45 minutes and got right to work identifying the problem and fixing the valve. He even explained to us all of the different valves and how they work so that if something like this ever happened again, we could turn off the water to the sprinkler system without turning off the water to the house.
They charged 100 bucks for labor and parts which I thought was reasonable. Also offered to fix an inline sprinkler box as «a continuation of work» so that I wouldnt have
to pay the initial 100 bucks for the first hour– it would be billed out at 60 bucks an hour.
Highly recommend this company if you have a huge yard with lots of lines that you may be unfamiliar with. In our case, new home.

Stay away from this company. I paid $ 700.00 for sprinklers in a back and upper yard and had to have the back yard re-​done by another company. When I called Sprinkler Smart and told them my lawn was dying after only 2 weeks they sent out 2 rather unfriendly guys that told me that I needed to water more. I had already done that! I still have their sprinklers in my upper yard and they are the worst. Really this company is a rip off. I had a gut feeling when they came out but, I went ahead anyway and threw $ 700.00 Away

I wish I had read John W’s review. I had to pay $ 75 for an estimate and they didn’t even have any invoices. I was reluctant to give them my credit card number.
They kept giving me the wrong quotes and giving me prices that they pulled out from their butts. When I would call the owner, he would sugar coat everything and pretend he wanted to work things out. He is no longer answering my phone calls.
I wanted to get a quote for the backyard sprinklers but the guy told me my time was up and if he turned on the water to review the sprinklers then he would charge me another $ 75. The owner said he would only charge me $ 25 to look at the back sprinklers even though my hour wasn’t up!
Total SCAM.

i don’t know about their service but if you want someone to come over to get an estimate on a new sprinkler system prepare to pay $ 75 upfront .
sprinkler system, they are not rocket science, i had 6 different landscaper came over and they all offer FREE estimate.