Urban Cleaners

This place is a rip off
Basically they sell you your clothes again
Very rude people
I used them few times and will never go again

Have utilized urban cleaners services for 10 plus years. Primarily cleaning my silk, wool and cotton dresses and work clothes. Always very satisfied with their service and timeliness.
Have had them clean and store a wedding gown, was extremely happy with outcome.

The best! I’ve been coming here for 5 years! Service and product top notch! They do much if not all work in-​house and are always willing to help! I can’t say enough!

I have used Urban for many years now and always found their work extremely high quality. You can save money by going to cheaper places, but those places have low quality and will damage your clothes. I really enjoy talking with the lady who runs the business. She is always pleasant and welcoming. If you want quality work, I would recommend using them.

Urban Cleaners is the best! I’ve moved around quite a bit and know that a great local dry cleaner is hard to find. A neighbor of mine recommended Urban Cleaners to me after I spilled an entire glass of red wine all over my new white Chanel dress. They assured me that the stain wasn’t the worst of what they have seen and to my surprise, brought my beautiful dress back to life like brand new! I couldn’t be happier with their service and cleaning expertise. I am also a bride to be and know where I will be taking my wedding dress for cleaning after the big day.

i compute from LA to the OC for work during the week and I used to do all my dry cleaning up in LA on the weekends… until i found this place! great service, extremely affordable, and quick turn-​around. They also managed to get a red wine stain out of my favorite blouse that my LA cleaners weren’t able to do. I’m so glad i stumbled upon this place, they now have a new loyal customer!

This place is great. Next to In & Out, so it makes picking up dry cleaning an enjoyable chore when hungry. Friendly staff.
My wife took her wedding dress in for alterations a few years ago before our wedding (they did a great job with a fast return time.) Although I lived in the area for many years, I never used these guys. I wished I would have discovered this place earlier. This place is a gem.

Very unprofessional service. My dress was paid in advanced & with extra 5 $ due to the complexity (which was fine). It was suppose to be done by Friday 5pm.
Came Friday at 5pm they said it was not done. Came Saturday noon still not ready. Now the third trip back Saturday at 4pm dress finally ready.
Upon asking for refund, the man at the register gives threats to sue me and his brother will take my car and house. Even that of my sisters.
Poor accounting of paying customers items.

YES, YES, YES!!! This IS the place to go! They made me a very happy girl! I’m getting married in several months and bought a secondhand, designer wedding gown a few weeks ago. Soon after, I became very worried that my hasty decision to buy a used dress was a poor one… The girl who wore it before me got married 6 months ago and had never cleaned it. The dress was very dirty — I mean nearly black on the bottom 6 inches of the dress. I took it to several local dry cleaners and they told me that the material of the dress is silk and they wouldn’t be able to get it out, especially since the stains had been there for a while. These other cleaners almost convinced me to have them alter the bottom and then clean it for me, which was going to be very pricey and just didn’t feel reassuring. I really didn’t want to have to alter the gown. My friend then referred me to the place she uses regularly, Urban Cleaners. She said that 3 of her friends have taken their gowns there and were super happy with them. I hadn’t even heard of the place, so I thought I’d pop over there and check it out. As soon as I walked in and saw the kind faces there and the number of gowns ready for pickup, I felt confident leaving my dress with them and knew that they know EXACTLY what they are doing. A few days later, I picked up my dress and was filled with so much joy when I saw it! They had cleaned it SO beautifully that I didn’t recognize it at first! The dress was sparkling white and the silk looks & feels so nice. I no longer feel any hesitation, because my gown looks like BRAND NEW!!! This place and the people there are TRUE GEMS! THANK YOU URBAN CLEANERS! I cannot wait to wear this gorgeous gown on my wedding day!!!

We love Urban Cleaners! Reliable and friendly service. They went above and beyond on my last visit.

I work across the street from Urban Cleaners and found out that this place does pick ups at my work place for $ 1.10 per white shirt and $ 1.45 per colored shirt. I thought to myself: «reasonable prices and I get to save some time, why not?» Boy o boy did I make a big mistake.
For the record, I had 6 white shirts and 2 colored shirts, so I was expecting to pay $ 9.50 plus taxes. However, when the shirts came back, I got hit with a bill for $ 24! I called Urban Cleaners and Mo, the owner, answers. The reason he charged me extra, he explains, was that they had to do extra work to clean the stains. What stains, I ask him; the stains on the inside of sleeves where they had to spray some solution on. Mind you, it’s not like I work at a dirty building, I work in an office environment and the inside of sleeves may be dirty from leaning on the keyboard, but that’s about it. On a scale of 1 – 5, 5 being complete stained, the inside of my sleeve was at most at a 1.5.
Even though this is the first time I have ever heard from a cleaners that they charge extra to spray OxyClean because it should be normal procedure, I keep my cool. I then ask him whether he thought about calling me first and letting me know that the price was going to be 150% higher? Mo then said, fine, and proceed to drop the price down to $ 16. Him dropping the price was nice, but it almost seemed like he knew he was trying to rip customers off and hope that they don’t catch it. Moreover, I didn’t quite understand the logic why it’s still higher than the $ 9.50, but I told myself just to learn from this mistake and not return.
This morning when I uncovered the plastic bag to wear my white shirt, I found out that the sleeves were still stained. Worse, it was actually more dirty than it was. It seems that whatever he had sprayed made the stain spread from the lining into the rest of the sleeve. And now, on a scale of 1 – 5, it’s easily a 3.5 to 4. I checked all the white shirts, and realized that he had ruined 2. I was not happy.
I took the shirts back to Urban Cleaners, and showed Mo the stains. In one glance, it seems that he quickly understood that the sleeves were actually worse than before. And instead of taking it back to re-​clean, he proceeds to tell me that my shirt wasn’t as clean because it couldn’t go through the new machine he just bought for $ 42,000. And the reason that it couldn’t be processed for the new machine? It was because my shirts were too small. He holds up an XL shirt and tells me that’s the normal size. The conversation turns more ridiculous since Mo was blaming me for wearing a Medium, and that I should be fatter and wear bigger shirts so that he can fit it through his new $ 42,000 machine. It was a scene out of Seinfeld.
Before I walked out, I asked him whether he would take the shirts back to re-​clean, since they messed it up in the first place. And the answer? NO. Mo said that in order to clean the stain, he would need to charge me $ 8 per shirt because he has to do it by hand. This was when I told him I would review him on Unilocal.That seemed to hit a hot button because he got really angry all of a sudden, and told me to get out. Maybe he had similar experiences with fellow Unilocalers? Come to think of it, this was probably the best business idea… mess up customers’ shirts, so they can charge the customers more for re-​cleaning.
In short, quality here is extremely disappointing, and with the F minus customer service and overcharging, I will never return, and I will tell all of my coworkers about my terrible experience.

This place is great. The owner herself is behind the counter most of the time and is always friendly. They’ve got a «get to know you» type attitude and once we’d been going there for awhile, have done things like carry the balance of a small order over to a new order just to make it easy for us, even though it delayed payment for them by several days. I’ve also had slacks altered there and was happy with the results. My fiancé and I have tried several spots around this area and this is the go-​to.

Staff is friendly and the service is good. I had stuff tailored, laundered, and dry cleaned. Only complaint is they wrote my last name on my shirts (on the inside) with permanent marker and I didn’t like that because they didn’t ask or tell me they were going to do that. Other than that I recommend this place.