PetSmart

The pet hotel was ok, the staff were nice but I paid for two of my fur boys to be in the same suit but they split them up and put them in a wire cage! But still charged me for a suit. I know cause I went to check on them 20 min before they closed the store. Also the second day, I found out the two blankets I gave my fur boys to remember our smells and relax were taken away from them, washed and misplaced! So my boys did not have their blankets overnight but some used ones that were not even mine. Finally, the suit I paid for was supposed to have a tv in it but I didn’t see any TV there. Overall, it could’ve been better but I’m happy the staff members were polite and helpful. They were just a little lost at times and disorganized. I’m just thankful to the staff members that they cared for my fur babies for two nights.

Meh. I’m not really a fan. For starters, there’s some serious price gouging going on here. The dog yoys are riduculously expensive. 2^nd they often are out of stuff. Recently I wanted a collapsible dog bowl for hiking and they were out. It seems like in summer this is something they would have in ample supply. Employees are kinda eh… and they have a very limited supply of hamsters and stuff. Not a fan.

Rude, uncooperative staff — a few months ago my son was able to pick out a hamster by holding them, and now my fiancé’s son goes to pick one out and they won’t let him do anything but look. I truly get the impression the person was lazy and just didn’t want to open the cage (she spouted off some «liability» reason, but this is a PET STORE people).
I was very disappointed with the attitude they have at this store. I know it’s not a high-​dollar item but we decided to go to PetZoo and we were treated much differently.

The store side is great, but the grooming isn’t that great, 60 $ to groom a mini schnauzer, and they got his ear twice! And didn’t finish. I recommend arctic tails! They do a great job for 45 $ and the pup comes back super fresh, finished, no nips! And hair style at your request. Definitely don’t recommend petco grooming :(

WARNING: TAKE YOUR GROOMING ELSEWHERE!
Today we took our Cairn Terrier to PetSmart on Dimond for grooming. BIG MISTAKE! My wife and daughter took the time to describe exactly how they wanted him cut and actually showed a picture of the length and style they wanted. Instead of achieving the cut requested, the dog came back veritably unrecognizeable. Despite the fact that winter is rapidly approaching the dog was shorn like a sheep almost down to his skin, not cut. It will take months to grow back to its proper length.

Go somewhere else. Staff quoted me a price for a bath and brush. They could not get me in til the next day. When I returned the quote doubled. They refused to honor the price quoted by their staff. Bait and switch?

I love bringing my dog here, and he loves coming here too. There’s a great variety of things to buy, and the prices are good too. This is our go-​to pet store whenever we need more doggie supplies/​food!

DO NOT BRING YOUR DOG HERE!
My dog was severely injured due the staff’s negligence. The room has a cement floor or something similar because its easy to clean. The problem is when puppy jumps up and down on the hard cement floor it can cause injuries. Especially since they do not control the level of play and let it get out of control.
I picked up my dog and they told me she fell hard and placed her in the pin to rest, but I found after an x-​ray her left shoulder was broken and now needs surgery. They video tape your dog and will not let you review the tape, even if you have a concern. This behavior makes it clear that they have something to hide.
Young energetic dogs should play in a small 11 by 11 cement room.
Save your money and your dogs health and go elsewhere.

When we were visiting Anchorage, there were a few excursions that we wanted to do that weren’t all that dog friendly. The friends we were visiting take their dog to the doggie daycamp at PetSmart and suggested we do the same for one day.
Both of us brought our pooches for the daycamp option. They offer both daycare and daycamp. In LA, I take my dog weekly to dog daycare, which means about 12 hours of running around. At PetSmart, however, daycare is sitting in a kennel with two «play periods» — daycamp is the «play all day» option. The price is a little higher for daycamp (I think it was $ 16 vs. $ 23) but well worth it. I don’t know how other day cares in the area rank in terms of cost, but this is more competitive than most places where I live.
The PetSmart is really, really clean and had a lot of merchandise. We weren’t in a shopping mood, but I was impressed by how organized everything was.
The daycamp employees were nice and friendly and checked us in pretty quickly (after reviewing all of the vaccination paperwork, of course). There’s a video camera in the playroom so that you can watch your dogs. We picked them up after the daycamp hours were over (5pm) so they spent their last few hours in a kennel, but both of our dogs seemed tired and happy. And we got a report card about how they did with specific details about which dogs they played with and what they enjoyed.
Since I live a 5+ hour flight from Anchorage, I won’t be becoming a regular, but I’m happy to have a dogsitting option if we take Murray back to Alaska with us one day!

Nice, new PetSmart located on Dimond Blvd. This is the only place where I can buy my cat’s food in 16 lb. bags so I don’t have to go to the rocery store every two weeks for the small bag at Fred Meyer’s. Not only that, but the prices are really good. It was under $ 19 for my 16 lb. bag at PetSmart and over $ 13 for half as much food at Freddie’s. They also carry a few different varieties of the crushed pine-​style kitty litter that I *love* (it lasts so much longer than clay-​based litter and smells so much better). There are toys galore for your critters and all sorts of other accessories. All around I was pleased with my visits to PetSmart and will continue to shop here.

I AM SO GLAD PETSMART FINALLY JOINED US HERE IN ANCHORAGE ALASKA!!!
I love this store and so does my big dog! He loves walking down the treat isle :-) and the staff there is so friendly and ready to help you. Competitive pricing! Petco can suck my ass! ;-) (I still shop and like it there as some of the product I get is not offered at the Petsmart location).
I’ve checked my cat into the Petsmart Hotel for a few days, a month ago and not only did she love it but the staff loved her! She has such an open and great personality she quickly adjusted to her surroundings and the was the star of the place while she was there. They let thme run around in the cat room throughout the day (not all the cats at once as some are more solitary and territorial than others) and was told she took advantage of that and was playing with all the toys and the staff. I will definiately be bringing my cat there again in 2 weeks!
I might even try it with my dog this time too :-)

I took my cat, Choo-​Choo there yesterday and was pleased to find they had Fancy Feast on sale. Choo-​Choo is very particular about food, so I was able to buy the remaining 40 packs they had on the shelf. When I checked out, the cashier remarked, «wow, you must have alot of cats.» I felt my eyes water up with tears and ran out of the store humiliated. Later that day I put on a fake mustache and cowboy hat so that no one would recognize me. I returned to the store. Luckily there was still plenty of Fancy Feast left (I think someone took a few) It was a different cashier so I paid for Choo-Choo’s meals and left. I would Definitely shop there again.

Nice brand new Pet Smart with friendly and helpful staff. Came in a few days after they opened to get some pig ears for our puppy sitting gig ;-). Store is very organized and clean. See quick tips for grooming and pet day hotel hours because they vary from regular store hours.