Hue & Cry

We had the same problem as others. Extremely disorganized company. No one seems to communicate with each other. The office person says they’re sending out a tech he doesn’t come– we call her — she doesn’t know where he is? Waited all day TWICE! When he came (the first time) he didn’t know what he was supposed to install and after he left we found 3 things that we had requested and contracted for that hadn’t been done!
Now it’s been close to impossible to get him back to do these things and no one seems to know what the other has told us! Very frustrating!
We went with this company on the recommendation of a friend. Wish we would have read these reviews first! Now we’re stuck!

We are moving to Redding.
The staff who came to set-​up our land line was fantastic. He was so patient and helpful; he was great. We didn’t have a land line even though Charter told us we did. The office staff should have explained all options to us though.
The office staff should have told us we could have used a cell box for the system. We were only re-​activating a service that had existed. More importantly, we only needed something for the security. We weren’t ready for phone/​internet/​tv. The office staff told us we needed a land line.

The security company person came and said that we didn’t have a land line, Charter had given us cable! Then, he told us that we could have used a cellular box that would have given us security system activiation without any cable or other cost. Why hadn’t the office told us this option?

Never, in our company’s 35 years in business have we ever dealt with a company that is more disorganized or less capable than Hue and Cry, Inc. After sending us literally dozens of confusing, conflicting quotes we finally agreed to have a tech come and install a security system. The setup was so unbelievably subpar (not to mention NOTHING even close to what we had discussed) that we called immediately to have it removed from our premises. In the mean time the company agreed to cover us for $ 3/​day so our buildings would not be without protection because of their company’s incompetence. It was THEN that we started receiving repeated phone calls from the central office demanding payment. For what? We had not received any services yet. We agreed to pay upon invoice and they informed us that they «could not generate an invoice.» Two days later we decided to terminate the service completely, preferring to leave our multiple buildings without protection rather than dealing with their company any further. But the drama continued. We sent, in writing, a contract termination, which was received by their office on January 11, 2013. We did not receive an invoice until March 9, 2013. That invoice was for $ 210 (Even though we only had service for three days at a rate of $ 3/​day). The invoice included late fees, which we had apparently accrued … while we were waiting for an invoice. That was when we started calling. We called and left messages on March 16, March 17, March 19, April 11 and April 17, when we finally received a call back from a woman who said she would call back in 30 minutes to figure it out. In the mean time, we received an IRATE phone call from another representative, who angrily informed us that «billing is not her department» and «she has absolutely no control over billing issues.» She seemed angry with everyone in her company for not getting back to us and simultaneously angry at us for having the audacity to call her with concerns over our bill (her answering machine message indicated she was in charge of these matters). The final outcome was a bill for $ 6. Even though it made no sense, we paid it immediately hoping it would be over and done with. A week later, we received another bill for $ 6, which did not make any sense and resulted in yet another phone call to the horribly disorganized office. We have yet to receive a call back.
The moral of this story: DO NOT DO BUSINESS WITH THESE PEOPLE UNLESS YOU HAVE AN INCREDIBLE AMOUNT OF SPARE TIME AND DON’T MIND PAYING HUNDREDS OF DOLLARS IN WAGES FOR YOUR EMPLOYEES TO DEAL WITH THEIR LACK OF ORGANIZATION AND PROFESSIONALISM.

I purchased an empty commercial building several years ago in Red Bluff, Ca as an investment property. After several squatters and incidents of vandalism I felt it was time to get a security system in the building. I met with several local companies in the Redding and Chico area and chose Hue and Cry, Inc. over the rest.
Since becoming their customer several years ago, I have had nothing but positive experiences. The security system has worked as advertised and several people have been chased off the property by the authorities when the alarm has activated. The service department has been prompt and the accounting department is always easy to work with when I have billing issues questions.
I would recommend Hue and Cry, Inc. to anybody with a need to secure your property and be your eyes and ears when you cannot.