Echo Cleaning

I have used this company about 3 times. The first time was a great experience. The second time good. The third time there was some communication issues. They eventually arrived, late and seemed rush. Based on the first two times experience I thought perhaps it was a bad day for them and decided to go for time #4.
I called 8 days in advance and said I knew it was last minute, but wondering if I could get a cleaning on 12/23…the day before Christmas Eve. I said I knew I was asking on short notice and if they couldn’t accommodate me to please let me know so I could make other arraignments. The owner said he’s call me the next day to let me know. I called him on the next day around 4:00pm after not hearing all day. He was quick on the phone and said he could squeeze me in at 3:30pm on ¹²⁄₂₃. I asked if her was sure and he said no problem.
On ¹²⁄₂₂ I called and spoke to the owner directly to confirm the cleaning. He said they would be there at 3:30pm on ¹²⁄₂₃.
The two stars is for the no-​show on ¹²⁄₂₃. No call. Nothing. I called him at 4:00p on ¹²⁄₂₃ to inquire where they were. By 4:30pm I called again. By 5:00pm I called again and gave up. I frantically started cleaning the house like a crazy person, worked an overnight, got home at 8:00am on ¹²⁄₂₄ and continued to clean my house for the arrival of my company later that day.
If you can’t fit someone in just say so. If you are late, please call. And if you over-​book and can’t come at all let them know as soon as possible. Also, if you make a mistake and completely forget about an appointment you should have the decency to call and apologize. Not a single apology. An apology means the difference between a bad Unilocal review or a good one.
If you want a cleaning service that does a good job, but may not actually make it to your house for the appointment you should book Echo Cleaning. Book them if you don’t actually care if your house gets cleaned or not.