Subway

This location gets a five star for cleanliness and appearance because it’s brand-​new and gets a one star for service in the employees so I would say that equals out to a three star.
This location is brand-​new and located right off the exit of interstate 35 to Ankeny. It’s not the main Ankeny exit it’s the newer one. The location is so new it still smelled like sawdust inside.
The restrooms were located around the corner almost so you could even see where they were at but they were very clean and smell nice. Inside the restaurant there were several tables and even booths spread comfortably throughout. I like how they had the layout of the sandwich prep station. They had an employee with the bread and the meat and then it was separated by the toaster oven and microwave between the vegetable area. So the employee never had to turn around away from the customer in order to use the toaster and microwave to heat the sandwiches.
I ate at this location at about 1215 on a Friday afternoon. There were people in and out of here but it wasn’t very busy. The employee who first help me was not very enthusiastic. No hello welcome just what can I get for you in a very monotone not express a voice. He slowly assembled my sandwich without much just or urgency. I wasn’t in a hurry but for those who are he wasn’t real excited to be there.
The second employee who put my vegetables are odd did so carefully but again no smile no interaction he seemed rather nervous maybe this was his first job or he was still in the learning process. The same person who made my sandwich initially came over and run me up. No please no thank you just here’s your total your sandwich.
I decided to dine in today because I’m on my way back it is not easy to eat a sub sandwich while driving in the car. In observing the employees their interactions were pretty much the same as what I had experienced.
At one point one of the employees went around to the restroom and the other two employees were in the back room of the kitchen. Two new customers came in and walked over to the place order here area. It took almost 5 minutes for someone to even notice that there was somebody there waiting to order a sandwich. The two employees and back had no clue or were not paying attention and the other plate was still in the restroom. During the noon hour I think it would be frowned upon to leave the front customer area at all for this exact reason.
It’s not that the employees were rude because they worked. I think they were poorly trained or did not care about their jobs. Especially when starting a new business it’s important to have the right people work with your customers in order to impress your new clients. This place did not impress me.