the employees seemed nice, but sat down through our entire transaction. when he finally got up, i had to explain what I wanted done a few times before he understood. When I went to pick up my film, during regular store hours, they were closed. When I spoke to the owner on the phone, he said the order was not even completed(even though I called and they said it was). Also, they gave me a time frame of 7 – 10 days and did not get it back for 3 weeks.