Beautiful Changes

Staff is very friendly. I’m on my second package for laser and I love it. The team is flexible and it is also very clean. I will consider purchasing additional services there in the future :)

Very bad customer service. I walked in, the lady on the counter didn’t even say hi, she reached to phone that was ringing and handed me a form to fill without eye contact. I cancelled my first appointment four hours before it was scheduled and she wouldn’t let me reschedule without a $ 35 cancellation fee (I paid $ 29 with a groupon!) Rather than being friendly and gaining customers she just didn’t even make an effort.

Not sure what to say, I showed up on the appointment day/​time and to my surprise no one was inside the establishment, and no apology was offered or an explanation, poor customer service.

I have to disagree with the person above!!! This place is amazing I had the best amazing experience here. It was very pleasurable and relaxing! Carrie not (Keri) is amazing and she is so sweet and has the biggest heart! Carrie has done my hair and she did my hair with time and perfection! She knew what she was doing and did the job right until it was perfect! The Moroccan oil products that they used smells amazing and quite frankly I don’t know anyone that will agree with that the products smell because everyone uses Moroccan oil products! I couldn’t stop sniffing my hair honestly! The salon is really sophisticated and looks so classy I don’t know how this person says it looks like a clown house! It’s very meditating and the surrounding of the salon is very peaceful! The employees are very welcoming, the receptionist who is not carrie, is also sweet. They are all so warming and full of smiles! I never have a problem with any of them. They are so kind to their clients and one another they look out for them as if they are family. It feels like one big happy family there! I love going in there! I never have a problem and would recommend this place to anyone who is looking to be pampered and have a nice relaxing day away from the house or office!

I was very nervous going in for a consultation today. I have never had laser hair removal done before and wanted to test it out before having a full session done. The staff was friendly, and had a cute office. I met with Jen for my consultation. She walked me through everything. She even let me experience what it feels like. It didn’t hurt nearly as bad as I thought it would. I am very pleased with my experience today.
I look forward to my next visit.

Well I just had the worst experience here. I hadn’t had a haircut in quite a while as I have recently had a baby and have had my hands full with him so to say the least I was really looking forward to a nice day of pampering myself with a haircut and a pedicure. As soon as I walked in I was greeted coldly by the woman (Keri) at the counter. She couldn’t even smile at me. I tried to brush it off thinking I wouldn’t have to deal with her anymore but, guess what she seems to be the receptionist and their stylist. I explained to her that I was just interested in a wash, trim, and blow drying my hair straight. She didn’t bother to ask my opinion regarding what styling products I liked or offering any new types to me… she just shampooed my hair with whatever she wanted and quite frankly it didn’t smell good at all. The cut lasted less the 10 minutes aka it felt so rushed and I’m really confused as to why because, there was not even a single customer in there besides me. Granted I had my child with me (I was hoping to get his hair cut there too) and he did start crying briefly during the shampoo but, it lasted less then 5 minutes and I put him in my lap and he was fine. Then she started blow drying my hair and she was mangling it all up with her hands. I was going to ask her to grab a brush but then she stopped and bent down opened the cabinet and brought out the most nasty looking round brush I have seen in a while. It was matted with hair and fuzz and god only knows what else. At first I thought… she must be going to throw that thing in the trash right? But, to my horror she reached for it to use it on my head. Naturally I protested and asked her to use a clean brush… in fact I thought it was required by state law for salons to have their combs/​brushes/​scissors in a sanitation solution but they didn’t. So now I came to realize that she just cut my hair with dirty scissors too… great! Then another employee came over and said that I shouldn’t be worried because, they use a powder sanitation. HELLO but, I don’t want someone else’s (probably hundreds of other clients) hair being mingled with mine. It is just gross! Nor do I want lice or god knows some scalp disease because, this place is too cheap to invest in some new brushes and good sanitation solution. Salons have equipment in place specifically to clean hair out of brushes but, apparently this place has never heard that that exists. Anyways, apparently they don’t have a single clean brush in the place because she half-​assed finished blowing drying my hair by running her fingers through it. It was so frizzy and horrible looking and that is how she left me. Then she had the nerve to ask me if I still wanted my pedicure? Seriously, hell no please just get me out of this place all ready. My husband could have cut my hair better then that. What a disappointment. Two customers called and canceled their appointments during my short time there and this probably should have been a clue to me that there was a problem with the place but hindsight is ²⁰⁄₂₀ right? Plus, the walls are soooo bright it is not a relaxing environment at all… it feels more like a clown house. My hair actually looked worse when I left then when I came in and considering how many months it had been since I had had my hair professionally tended too… I really didn’t think that could be possible. Steer clear of this place at all costs. Maybe their other services or stylists are better but, why waste your money trying to find out?