Computer Alley

Computer Alley to the rescue.
I bought a new machine online recently, and then I managed to break it within 90 seconds of taking it out of the box. So I called these guys. They did excellent work, fixing the problem which I had caused, and also a couple other issues with the machine.
They were also helpful over the phone when I was confused about some aspects of the new system that I was not familiar with.
Next time I want a new box, I will have them put it together for me in the first place, rather than finding someplace online.

I’ve had many machines serviced here over the last few years, and also at their State St. location when it was still open. They’ve always been able to address and remedy any issues I was having with my PCs, and most of the time the service has been outstanding. I always try to deal with Nick whenever possible, as he always recognizes me and is extremely kind and helpful. However, my last phone call and subsequent visit left a VERY bad taste in my mouth and wasn’t even close to the level of service I’m used to from Computer Alley, hence the three stars.
I had a piece break on my laptop yesterday, and called Computer Alley to describe the issue and see what my options were. I spoke to Tony, who seemed very cold and disinterested in what I had to say. He began spouting off exorbitant numbers on what it would cost to fix the piece, and would constantly interrupt me when I would try to explain further. Mind you, I DO have technical experience with computers, and have taken apart and modified/​repaired many machines and gaming systems. It seemed like he thought that I was incompetent because I was a woman, and thought that I’d be okay with paying upwards of $ 300 and being without my laptop for two weeks to repair a small part.
Fast forward to today, when I decided to stop by the store to see if I could perhaps deal with someone else. Tony was at the front desk, and I again explained the situation and showed him the piece I was talking about. He (again) constantly interrupted me, cut me off, and started quoting outlandish prices for something that actually turned out to be a simple fix. I explained that I had tried to disassemble the machine myself the previous night, but that I didn’t have a screwdriver to remove two of the screws on one of the bottom panels. He responded by saying «We can remove the screws for $ 82.50. You have to pay for labor.» I was a bit incredulous and clarified that he was actually going to charge me $ 82.50 to remove two screws (a ten second job, tops) and he said «Yep. That or you can take a screwdriver and do it yourself.» I agreed, and he said «Is that a yes then? You want to do it yourself?» I said that I would, and that’s exactly what I did. Thankfully, Nick walked out from the back right at that moment and talked to me about what to expect when I disassembled my machine, and told me to call the store and ask for him if I needed additional help. Oh, and he removed another screw free of charge. Quite honestly, I’d never go to this place again if it weren’t for Nick and his friendly service. I did end up fixing the part myself, and it was far simpler than I had anticipated. Good thing I didn’t shell out the $ 300 Tony quoted me, I suppose.

I am writing this to express my great pleasure of doing business with Computer Alley. I called and spoke to Tony and asked him if he had a few minutes to answer a couple questions for me. Tony was very professional and had the experience to not only answer my questions, but to give me several options on how to take care of my concern with my wired/​wireless system. He even had what i needed pulled and sitting at the store when i arrived which made for a fast and convenience experience. I will be back for all my computer needs.

Best place in Ann Arbor to purchase a computer, built the way you want it. Excellent service although since they are really good they are also really busy.