Edwards and Schaefer Orthodontics

Dr. Edwards and Dr. Schaefer or top-​notch, approachable, helpful and are using so many wonderful new techniques for my child. Orthodontics is really evolving! Their new offices are gorgeous and filled with natural light. These two women came highly recommended to me by another dentist, and we’ve not been disappointed. I’ve also had my own adult teeth evaluated and am considering some approaches for correcting my own bite. The office manager is informative about pricing and worked with me on my flexible benefit plan. The staff is getting more approachable. I think in the past they may have had some challenges with people at the desk who had poor customer service skills. I gave feedback, and I think it was noted. It’s much better, and is no reflection on the doctors who are warm and welcoming… and smart!

My wife went to several orthodontists prior to choosing Dr. Laura Edwards. We selected this practice because they offered flexible appointments around my wife’s work schedule, offered flexible payment plans, and are professional. After nearly three years of wearing braces, my wife is close to getting them removed. We are happy with the service we received from Dr. Laura Edwards and would recommend her practice to others.

I had taken older children to Dr. Baru, who had owned the practice previously, and was very satisfied with the orthodontic care and customer service that he provided. We continued at this practice while Dr. Baru transitioned into retirement. We are not happy with the care currently being provided by the new owners. The treatment plans are not clearly communicated and some business practices are very irritating. I attempted to make payment numerous times during my lunch hour but the office was locked and there is no drop box. I returned once after lunch, only to be told to come back after a staff meeting. I would not return to the practice if I had other children in need of orthodontics.