Hertz Rent A Car

This location is extremely slow and understaffed. I returned the car and waited 15 minutes just for the receipt because the only employee was redoing the paperwork for another couple. No acknowledgement of my time wasted or apology for the wait. I was renting the car for my wedding weekend. I won’t use Hertz at this location again.

Staff is not courteous at all!
She was rude, was not helpful to locate my stored company profile. She was almost annoyed that I showed up to rent the car. Please rent from somewhere else. The person was working 3÷10÷2015 morning 7:45am

Walked in to reserve a car for this coming week. I went in cuz I was next door and thought what the heck I’m right here. So to make a long story short, my reservation for the week was quoted for almost $ 450!!! I asked her if it would be cheaper to do it online, she said no the difference was only $ 7. So I made the reservation and she told me rates were high because it was during spring break. So… I went home checked online for the same branch and got a quote for $ 190 same «economy» style and everything. Really glad I checked online and ended up going to the one at the Sheridan. I’ve been to that one before the people are good. Really don’t appreciate being lied to so they can get a better commission. Very dissatisfied and will never use them again!!!

I have rented from this location about 6 – 8 times over the last year and a half. My experiences have usually been okay. Not great, but okay. The cars are almost always dirty, but the people have generally been friendly and their prices are usually cheaper by a dollar or two per day.
My experience today was the last straw. I will never rent from them again. In all of the times that I have rented from them, they have always picked me up (this is an option on their website when you book online). There has never once been any mention of this being a problem. Today, an hour before they were supposed to pick me up for my rental, I called to make sure that the driver had the correct directions (my apartment building is not easy to find within the complex). I spoke to Kristen (who I later found out was the manager). From the time she answered the phone, before she even knew what I was calling about, Kristen was rude and condescending. She informed me that I lived outside of their pickup radius, and that they were short handed, so I would have to take a taxi to come and get my rental car. When I pointed out that they have always come to get me, and there has NEVER been a mention of a pickup radius, she rudely cut me off and told me that FINE, someone would come and get me, but she didn’t know when it would be.
I got a call back about 10 minutes later from someone else in the office. He informed me that Kristen told him to call me back to tell me that they were NOT going to come and pick me up, and that I needed to take a taxi. After a few minutes of conversation where he was relaying things back and forth between Kristen and I, I asked to speak directly to Kristen, he said «just a minute», then came back and said «she just walked out the door, but she told me to tell you to take a taxi». I asked to speak to Kristen’s boss and was told that she was the overall manager for the office and had no boss.
I canceled my reservation, called up Enterprise, who was happy to pick me up and I was in a nice new CLEAN car less than an hour later.
I will still rent from Hertz (if they are cheaper), but never again from THIS office. I will pay extra before I will put up with being treated like this.

Friendly service but tbe car was not cleaned at all and has a bad smoking stink. I reccomend Enterprise nearby for more professional service and preparation. Do they really think it is ok to rent a car in this condition?

Speedy service, cheapper rental, higher deposit though. Very friendly service!