Horrible customer service. Automated voicemails, excessive phone tag, no email exchange(1990’s fax communication). An inconvenience for me to call and bother the ‘customer services’ rep with a question or problem, then get cut short so they can move onto the next call. It’s obvious that no one from Mitchell actually sat on the other end of the phone and experienced what it was like to be a customer. With so much competition in this space, ‘service’ is the key differentiator. Mitchell needs to throw away the voicemail machines, answering machines, fax machines, etc. and get focused on helping busy people address their needs.
MaryLiz S.
Évaluation du lieu : 4 Saline, MI
I was hoping to go with Mitchell for a shoulder brace, but they don’t handle that type of thing. They tend to go with Durable Medical Equipment, including breathing aids such as CPAP machines, oxygen and nebulizers, pain management, mobility equipment, etc. But the lady who answered the phone was so kind and pleasant, I have to give them a big thumbs-up. She asked about my insurance and where I’m located, and recommended two other places that ought to be able to help me. A caring company that routes people to the right place, even if it’s another provider — that kind of behavior wins over my heart. Thanks!