Primped and Pampered

I called this number to make an appointment three times over the course of 6 months. Each time I left a voicemail message, as the greeting asked me. I NEVER received a call back. Honestly, if they called me back now I certainly wouldn’t take the appointment on principle alone. I could understand if my call was overlooked once, but THREE times? Poor business and customer service skills say an immense amount about a business and business owner.

Ok, I didn’t actually get to use this service but I certainly tried. I thought that the idea of this business was great and wanted to support a local grooming service; especially one that is mobile since it just makes things super convenient. This spa got excellent reviews on google reviews too so I figured, why not try it out and treat my foster dog to some pampering while we hunted for a permanent home for him. First of all, it is almost impossible to get a hold of the place. I left a message detailing what I was looking for and also just saying that I wanted to learn more about the business. After never receiving a call back — I called her again a few days later… and then again a few days after that. Maybe I was being too persistent but I really wanted to support a local business. She (and I’m assuming the business owner is a woman) NEVER called me back. When I finally got a hold of her she acknowledged that she received my messages and told me that «She doesn’t do corgis» because they require a special grooming service. Maybe this is true but she could have called me back to tell me this and she honestly could have been nicer about it. I felt like she was incredibly rude and annoyed on the phone and I was being really nice and trying to understand why she doesn’t groom corgis — not because I doubted her but because I was curious. I finally just called Petco’s grooming service and booked a grooming appointment with them, which they did and were really nice about and didn’t mention anything about the special grooming service that corgis need. And my foster corgi looked great!