U S Nails

Terrible service. Do not waste your timeNo one greeted us when we walked in the door. Then we sat for 20 minutes waiting still with no one speaking to us. absolutely awful service!

Arrived at 3:40, left at 4:30 without a staff member ever speaking to me, acknowledging the length of the wait, or, obviously, receiving any service whatsoever. Dreadful. Don’t bother. I wasn’t the only disgruntled customer who left.

The only place I’ll go. Always friendly, accommodating and cares about customer service. They are also very professional and do a great job every time. One of my main gripes about nail salons is that I have a hard time feeling comfortable for the duration of my service due to communication or the outside communication happening within the techs– but I don’t experience this here at all. They also are very gentle, which is a huge plus. Very clean space.
Highly recommend!

I don’t get my nails done often, so I don’t have much expectations. However, of the times I have I prefer here over anywhere else.
They are clean and friendly. I have never had to wait long. Most of all they do a nice job, even if I simply want a manicure. I have been other places that just slap on some polish, and I can’t help but think it is because I am not getting shellac. Here they are meticulous and want you to be satisfied with the end result.

Mimi does a thorough job and speaks English very well. Her pedi includes a very relaxing massage and Shellac mani is best ever. Lasts 3 weeks. Studio is clean and all staff are licensed.

I don’t live that close, but we were having a girls night out in Ann Arbor with my mom and daughter. We stumbled across this place and was pleasantly surprised. We weren’t rushed (which was nice)! Long relaxing Shellac manicure and pedicure. A lot of polish choices for both regular and shellac. Offered to do design and even offered to stay late any night I called ahead. Will be returning!

It’s not the least expensive place for a gel manicure, but it really is the best. But do call for an appointment and don’t expect to just walk in, or you may be waiting a very long time due to the other clients who did call ahead. This place is popular for a reason. Ask for Tim.

Very friendly nail technicians. I love that the service wasn’t too rushed and was personal. Low pressure sales, and chill environment.

I like the services that they offer and Kelly does an wonderful job. They have new management now and the place look wonderful and they offer tea, coffee, water and soft drinks. Always clean and the staff there is always very friendly and helpful and I love watching movies when I there getting things done. Thanks Constance Pearson-​Ramirez

I was going to the movies with my niece, but our movie was sold out so we had to wait until the next one. We had some time to kill and they were conveniently located next to Quality 16 (good thinking on their part).
They seemed nice enough, but barely spoke English. They spoke amongst one another while they were doing our nails and the woman who did mine didn’t really bother with making conversation.
One thing that concerned me was the nail tools. I noticed when they did my nieces nails (she went first as they didn’t have very many people working– only 1 lady doing manicures) that she brought out the tools on a tray but didn’t open them in the sealed bag like most places do when they take them of the autoclave. This concerned me a bit.
When she was done with my niece, she took the tools over to the sink, rinsed them off and her hands– no soap, and walked back to a room and came back out with a tray of tools. Again, not in a sealed bag (which I don’t necessarily know if they need to be, the sealed bags have just been my experience at the majority of places I’ve gone too).
The overall experience was okay, it sufficed for killing time. The paint job was just okay, not the greatest, but I didn’t have to do it so that’s good for me. However, I won’t be going back there.
My manicure was $ 15 and my nieces was $ 13.
They did have a good assortment of polish and quite a bit of shellac colors as well. Offered drinks which was nice, and had 3 big screen TVs and they had a movie on.
They did keep trying to update me to shellac, which to me is kind of annoying when they repeatedly ask. If you do go, I wouldn’t have high expectations. One word to describe my experience — meh.

Not the worst but not the best. The staff is friendly enough and even cracked a few jokes. I went here Asa last resort because N and I needed a nail fix desperately and something must have been going on in town because everyone was booked solid. While I got a surprisingly good and long-​lasting manicure I was concerned that the place doesn’t seem to be as sparkling clean as I want a place doing anything that involves my skin. For a quick file and polish change I’d go back in a second but wouldn’t ever risk a pedicure or manicure.

I’ve gone to US Nails for three years now and 5 out of the 6 women who’ve helped me have been really terrific. They’re very friendly and very careful. I always get a pedicure and leave with my nails and the polish looking perfect. They give great foot/​calf massages. I love the chairs and the movies. Every so often, I’ll try some other place in Ann Arbor, but am never as happy with the pedicure (not enough coats to the polish; the polish doesn’t last as long, etc.). And I always miss the movies!

I used to like this salon a few years ago, but after stopping by this last week I’d recommend NOBODY utilize their services. I *stupidly* got a full-​set of acrylics, which ended up thick and uneven. Dirty floor, pedicure callus skin-​flakes all over the place, dust-​bunnies, dirt. Also, and this really was nasty, they were using pedicure tubs without cleaning between customers, AND using the same foot-​scrubbers used previously. Staff were sullen and cranky. No, no, NO!

US Nails has been my salon of choice over the last year but the quality and cleanliness has steadily declined over time. I visited again this afternoon, a Wednesday afternoon at around 3:00pm, and the place was filthy. As I was already soaking in the foot basin I declined the offered manicure and continued on with the pedicure. I don’t need to go into details but the level of service with the pedicure was minimal meaning very little massage, sloppy polish and questionable quality of cuticle and nail trim and finish. I watched as a staff member started running water into a visibly dirty basin and thought she was going to clean the basin but she put towels into the basin to dampen before folding and putting into the heater. Those towels are used to wrap your calves during a pedicure. Gross. The floor was disgusting, used slippers were left on the floor by the drying station as well as empty candy wrappers. I won’t be back.
At home with closer examination, all previous polish was not removed from toes, not all cuticles were even touched and one big toe is completely unfiled AND has noticeable cotton fuzz embedded in the toe polish. Now I am not happy at all as I completely wasted my money.

They do a good job if you are looking for reasonable prices and a clean place. I have to say that the staff was unusually friendly for this type of place too. My nails were pretty good but best of all, the chairs for the pedicures were so super great that they gave you butt massages!!!

Got a pedicure here the other night, and I was pretty impressed. They have these amazing back massage chairs that you can adjust and play with, and there are mini saunas at the foot (pun not intended) of the chair where your feet get jet bubbled while not being worked on. They have a wall of just OPI nail polish to pick from, and I was really happy with the results. The tools looked clean, and they give you foam flip flops so you can move to the drying station and hang out until your nails are done.
Make sure to bring some cash though, there was a sign saying they take credit or debit, but cannot charge tips.