University of Michigan Kellogg Eye Center

Be forewarned! This practice DOES NOT take responsibility for billing the insurance even if they are listed as a provider by your company. They have gone back 20 years to the time of washing their hands of the task and pushed it back on the client to someday, hopefully, get your $ 1000+ back! By the way, when they cut this cost center out of their practice I’m sure they didn’t cut their fees accordingly!

Avoid Kellogg Eye center if you possibly can! On my first visit, I had a hard time finding the location and was 15 minutes late. They turned me away, saying that they could not accommodate me. The second visit, I waited and waited. I was finally seen by the doctor almost 2 hours after my appointment time. Then I was told they wanted to take some blood. I was sent to the 4^th floor to get my blood drawn. The nurse who supposedly knew how to take blood poked me 3 times, then finally got blood. Total visit time: 4 hours. I got a phone call a few days later from a nurse who stayed that the nurse who took my blood had not labeled it properly and I needed to get the blood draw again. Bad service!!!

The spirit and atmosphere at the optic shop is not alright. People there don’t seem welcome you and they work at their own speed. You don’t feel that they treasure your business. You cant find any smile on any staff. Do we deserve a pleasant greeting? Of course, it’s all covered by insurance. Just wonder they may not feel happy work with such mentality and attitude. The central receptionists both in the first floor and third floor are very nice, though. Optic shop!!! there is much room for improvement.

I have seen Dr. Shahzad Mian at the Kellogg eye center in Ann Arbor twice since January. I filed a formal complaint with the office of clinical safety. My case was handled by Kandi Jurek. I received ONE phone call from her despite my numerous calls and letters. Last month they informed me that Dr. Mian had met the standard of care and my case was closed. Not one word or apology for my experience, nothing. This man is a cold, arrogant, unfeeling jerk with zero bedside manner. I left his office in tears and with no more understanding of my condition then when I arrived (oh and waited an hour before seeing him). I am now seeing Chris Hood in the same office and he is wonderful. Once my treatment for zoster keratitis is complete I wont be back even to Dr. Hood because the wait is always an hour and you see a student then a tech then the doctor. Set aside 3 hours plus drive time.

Speaking of the black hole of health care billing, I tried to ask about costs ahead of time; I was given answers both over the phone when making my appointment and during checkout. They got over $ 41 before I left the door, for the refraction and a copy of my chart. A later bill added $ 103 for the eye exam. A couple of weeks later I got another bill for «hospital amount due» for $ 64.54. Nobody mentioned this mystery amount beforehand. The statement says this is the balance due from the previous statement. That is not true; the other statement did not include this item and I had paid the total stated balance due. The result is that my final (I hope) bill was over 50 percent higher than I had been told it would be. It is more charitable to conclude that the people I talked to didn’t know the actual cost elements of my bill than to think that they deliberately misinformed me. Similarly, since nobody expressed any doubts about the misinformation I received, it is most charitable to assume that they didn’t know that they didn’t know.

Granted, it has been a long time since my experience at Kellogg Eye Center, but seeing that others have had very similar experiences, I have to contribute my two cents.
Nowadays, I would have known that there are two types of eye infection, bacterial and viral, and that with either it is just best to let them run their course, meanwhile preventing contamination of the other eye and the eyes of others in the household. Nowadays, I could even go out on the internet and learn more.
They could have educated me. Instead, they dyed my cornea and had a look. «They» was the main doctor and a secondary doctor. «They» left the room to discuss my problem. I sat a long time in the semi-​darkness. I felt like a lab animal.
The main doctor told me that contact lenses were dangerous. That she would not let her family members wear them. She probably would not have liked hearing me speak up and say that the reason I had started wearing them was for sports. That having my glasses kicked off my face to fly across the room during martial arts practice was more of a danger to my eyes than the contacts themselves. (Been there. Done that!) But I did not speak up. At that time, I did not know how to break through to a doctor and insist on being part of the understanding and treatment of the problem.
Next, they took a sample of eye tissue. OUCH! I felt even more like a lab animal, as they did not talk to me much at all, and simply talked to each other, as they worked on an eye that was seemingly not attached to a conscious human. They repeated the process of leaving the test subject in the dark, both literally and figuratively.
End result: stop wearing the contacts, use the eye drops so many days, and then come back for a recheck. They tried to put the fear of an eye ulcer into me. Tried to make me feel like I was an idiot for getting an eye infection. Failed to connect with me as a human being. If you go there, be prepared. The doctors might not have the bedside manner of a doctor with a private practice. Your experience might be better than mine. I hope so!
Now when I have an eye problem, the first person I call is my wonderful opthamologist, who has helped me with a 12 mm scratch on my cornea. And she bills that through my medical insurance.

This was our first time at the Kellogg Eye Center. We were there for an IME, Independant Medical Exam with Dr. Jonathan Trobe for my Brain Injury survivor son. For the record for the last 30 plus years I have been employed as a legal and medical interpreter. Plus, I work with an international company that certifies rehabilitation programs worldwide. And I have even taken University classes from U of M. Point being, I have been in face to face contact with thousands health care personel, including doctors through out my career. The few minutes we spent with Dr. Tobe was worst experience I have had in my Life. My handicapped son cannot speak but has an augmentive speaking device to help him communicate. My wife and I have been his legal guardians post accident, mandated by the Court. All of which I explained to Dr. Trobe as he stated he didn’t want us in the exam room during his IME. We weren’t formally introduced to his fellow doctor with the Lindsey name tag so we introduced ourselves. Dr Trobe stated that all he had relating to our son’s vision problems was an exam my son had as a teenager a few months after his car accident. But he felt he could still proceed with the exam. So we were there for an IME exam to decide if the new vision doctor therapies that our son was receiving was helpful in any way. This being mandated by our insurance company. We live on the West side of the state and we were mandated to visit the 70 year old Dr. Trobe in Ann Arbor instead of seeing a qualified eye doctor on the West Side. We informed Dr. Trobe that we had the information he was lacking, plus photos and documented testimony of vision specialists who have known our son, pre and post accident. No thank you from Dr. Trobe and he proceeded with the vision IME with his «Pen light» and little rubber hammer. After three questions to our son, Dr Trobe said our son was Cognative enough to answer his questions. So he told my wife and I to «hush». So when we tried to tell Dr. Trobe that our son had his reading glasses in his shirt pocket, and ask why a vision exam included the Dr. feeling of my son’s arms and legs and asking why Dr. Trobe put a Kleenex tissue between my son’s eye and glasses with his unwashed hands, we were strongly hushed. So I wrote everything down that Dr. Trobe shared with his fellow Dr.Lindsey. None of which he addressed to us, the parent/​guardians. He did whisper to his fellow Dr. that our son’s vision had improved dramatically ! So despite enduring the poor bedside manner we felt were going to have a positive IME on our son ! Upon the completion of the short exam, we offered to show the good doctor the documents that we brought describing our son’s therapies and progress but he refused to see them, saying he had already made his decision. He told us no progress was made and that the Vision Specialist we were seein could not help anyone including our son. So my first question was then how do you explain the dramatically improved vision you stated to your fellow doctor? After stuttering and exclaiming a few other unidentifiable sounds, he angrily said,” I don’t know .” Then he caught himself and said,” It’s probably because you are paying more attention to him !”. So I said,” isn’t that what vision therapy is. To which he yelled at us, «this exam is over, get out !» But I turned to Dr. Lindsey who at least had the decency to look at some of the documentation we brought. I asked her, «what is your opinion? «. She started to reply but Dr. Trobe yelled, «She has no opionion, get out !» I asked, was I going to get a copy of the IME on my son? I was told, «not unless I had a attorney !» As we drove back to the West side of the state, my son was sneezing and gagging from the effects of the Kleenex shoved in his eye.
Despite explaining our IME experience to other U of M professionals, we were told we could not have an unbiased IME at U of M and that our Dr. Trobe’s IME experience was up to «Medical Standards !» But I will let you decide. I have a Dr. Trobe survivors network going on. Last month Dr. Trobe told a brain injury victim complaining of vision problems, to «Get over it !» And he gets two thousand dollars plus for these IMEs ! Again, I am no Doctor but my son, in the last couple years, can now read without headaches, ride in a car without getting sick, play video games and even tennis and is now living an improved quality of Life on many levels. I have pictures ! Please contact us for more information. And needless to say my insurance company agrees with Dr. Trobe’s IME over three other vision specialists that have examined our son for hours with more than just a Pen light !
Sheldon and Margaret Wieland, proud parents and guardians to son, Shawn
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I have always been impressed with University of Michigan health system, however the Kellogg eye center doesn’t measure up to the other hospitals. Every time my wife schedules an appointment, we are forced to wait 40 – 60 minutes in the lobby. What I’m really concerned with is the quality of patient care. I’m highly educated and prepared when I meet with an MD. I didn’t appreciate the MD being completely uninformed about genetic testing or alternative treatments. A simple Google search provide very good information from other hospitals. There was no continuity of service for patient care. Every time we met with an MD, they acted like it was the first time they had seen the records. I would recommend another institution like the Cleveland Clinic. Remember this is an academic institution. The one thing Kellogg does well is testing. Believe me… you will complete test after test after test with no solutions.

For a single appointment you are there for 4 HOURS. Make sure you know this when taking time off work for your visit. Most of this is spent waiting between «testing stations». Waiting upto 2 hours is «normal». By far the most unorganized clinic I have ever seen– a Shame since they could do so much more with this facility if they were slightly organized.

I go here annually to get my eye’s checked up… last time I was there, I got there 40 minutes early, but they checked me in… got my eyes examined and was out of there long before my original scheduled appointment time.
The doctors I see is nice, professional and answers any questions that I have… I have no complain thus far and have been going here for over 10 years… there new center is nice.

I’ve had a weird cyst on my left eyelid for over 3 weeks now that hasn’t gotten better. I went to 2 other places and was told there was not much I could do. I decided to call Kellogg on Tuesday and I was able to get an appointment in Comprehensive Ophthalmology for that Friday. The technicians and doctors I met were extremely nice and took their time in trying to figure out what was going on. The first Dr. wasn’t quite sure so he went and asked another Dr. to come take a look. Turns out that it’s not like the typical cysts they see and that they’ve never seen anything similar to it before. They went an consulted with a plastics surgeon and I’ll go back next week and they’ll remove it if it isn’t gone.
I really appreciated the lack of ego and their willingness to consult with others. I also liked the fact that they were candid that they weren’t sure what it was and 1) didn’t try to make something up or just get me out of there as quick as possible and 2) figured out a plan of action in any case. The doctors were all extremely nice and one walked out with me to the scheduling desk and explained everything again as I was leaving. If I ever have another problem after this gets taken care of, I will definitely go back to Kellogg.

Went in for a small problem. The technician and both doctors who examined me were great! So friendly and knowledgeable. The check-​in process was smooth (though it may have helped that I had the earliest appointment of the day at 8 AM) and the facilities are beautiful.

I hate to spoil the big «greatness» about the University of Michigan Hospitals as «THE» place to go if you need a good Dr. I’ve had 2 bad experiences here at the Neuro Opthamology /​Opthamology dept.
I was in a horrible car accident in 2002. I acquired an «MTBI» or «mild traumatic brain injury» and was in brain injury rehab for 3 years on an outpatient but 3 days per week basis. I was referred to the Neuro Opthamology dept and first I saw a Dr. Wayne Cornblath Md (Opthamology, Neurology) and later referred to a Dr. Jon Trobe MD (also Opthamology, Neurology). Both Dr’s had supposedly been to the best schools and programs and are staff Dr.‘s at the U of M hospital in Ann Arbor, MI.
I had special objective testing done which showed up the brain injury in my Cerebellum and «with a Central dysfunction». Dr. Cornblath was cold, indifferent and his nurse was as bad or worse than he was! He didn’t care or listen or try to help in any way, shape or form. After feeling that this was a futile attempt at any kind of help for my nerve related eye problems; we decided to just leave before I was even finished with everything. It was a cold and «nasty» atmosphere and I swore I wouldn’t go back… not ever!
That was back in about 2004 or 2003 I think? The problems with my eyes have gotten worse with time and I was again referred to U of M eye center but to a Dr. Jonathon Trobe, MD. Oh my goodness!!! This appointment was only my 2^nd worse appointment anywhere, ever! *(the first worse appointment was a shoulder Dr. who said to me «what part of „I can’t fix it!“ Don’t you understand… is it your brain injury?» and later I went to a wonderful shoulder Dr. at Providence, a Dr. Jeffrey Michaelson MD; and he told me that I had a «ruptured bicepts tendon and torn rotator cuffs and the tendon had grown wrong for a whole year while I was searching for a Dr. to help me! (and they all told me it was pretty much «in my head»).Then I had the surgery to drill into the bone in my shoulder/​arm and he fixed or unattached and reattached the tendons and put two titanium screws in and it got much better thanks to Dr. Michaelson who took the time to listen to me, who took me seriously, and who was kind and caring)*
So I waited and as the years have gone by, my Neuro eye problems have gotten worse, along with the fact that I had a stroke or CVA in 2006 which did something more to the nerves in my right eye. I was then referred to Dr. Trobe MD, at U of M’s Kellogg Eye Center in Ann Arbor, MI. He actually told me that I had «nothing wrong» and that the picture I brought him of my eye when it flares up was a picture of the «wrong eye» (and he laughed at me! When in all reality it had been taken in the mirror in my bathroom by ME and therefore it was a reflection and it really WAS my right eye but looked like my left due to the reflection and the way mirrors work!); when I tried to explain to him that it was a «mirror image», he just laughed at me. He was mean and cold and non-​validating and had absolutely NO bedside manner! My husband looked at me and said «Do you want to get out of here?» I nodded through my tears and we booked !! We got out of there so quickly… me, my cane and my hubby. can you imagine us trying to «run» out of that place? Well, I just know I had to let other people know about my trials and tribulations with some of the Dr’s that I’ve seen throughout this whole ordeal. These were just the top ones that «took the cake» for being the worst Dr’s I’ve seen throughout my car accident ordeal that took place in 2002/​August!