Village Green of Ann Arbor

First off, I have to say I’m really disappointed that in the apartment newsletter they suggested we use Unilocal to express any dissatisfaction. If they had better response times perhaps it could be handled directly. I will start with the pro’s but please don’t be fooled by the «6peat customer service,» or the model apartments you see. This place is not great. You can find better places to live for the same or cheaper in Ann Arbor. Should you choose to live here, I would also HIGHLY recommend asking to see the exact apartment you will be living in not the model.
The pros:
The pool area is lovely, and racquetball court is nice. Tennis courts are great. The grounds overall are a huge plus.
The desk stuff are always very friendly and nice. This review is not a reflection on them but on Village Green the company and their policies. It is great having washer/​dryer in unit.
Our unit, the 2 bed 1 bath loft is nice an spacious, although it would be nice to have a bit more storage.
The cons:
When we moved in our apartment was not fully cleaned and it was infested with spiders. We spoke with the staff multiple times about this and nothing was done. We found out that the online maintenance submission form just goes to a general email address of the desk staff and things often get missed. Its always better to call. I have never gotten anything taken care of with less than two contact attempts.
Additionally, our kitchen seems to have been built crooked. Everything is lopsided. The fixtures an appliances are not nice. I don’t recommend any of the apartments that don’t have the «new» appliances.
I am not satisfied with the «emergency maintenance.» I called once at night and the guy (who was very nice) told me he lives an hour and a half away and before he could make it over would have to secure childcare. That’s really not acceptable. The person on call in case of «emergency,» should be much closer and should be required to have things ready to go as needed.
The gym is alright but the machines are old and squeaky. The clubhouse is also only open during business hours so keep that in mind if you are looking forward to playing pool or hanging out after work.
The fees are ridiculous. There’s a $ 7.95 convenience fee to pay your rent online, and they use this awful company called «AUM,» for miscellaneous utilities like garbage which I have never seen before. This is in addition to gas/​electric. They also don’t bill each apartment individually for water but the building as whole, divided up, which is ridiculous.
Before moving in I had to call to get our apartment number, address, and everything. They did not reach out to us, though I was told I would hear from them 2 weeks before move in. This uncertainty was very stressful and a very poor customer experience.
Overall, I would recommend finding somewhere else to live. There are PLENTY of options in Ann Arbor and this place is way overpriced considering the plethora of issues myself and other residents have had.

I lived at Village Green of Ann Arbor for about 6 months, and ended up having to move due to a job transfer. That being said, I was very pleased with my experience as a resident at this community during my stay. My apartment was very spacious, and my girlfriend and I LOVED having a private balcony as well as a fireplace in our living room. It was also really nice that every week the office would hold resident happy hours which gave us a chance to make friends with some of our neighbors. If I should ever find myself needing to live in the Ann Arbor region again in the future, Village Green will be the first place I call!

Thanks for responding Zooby Q.(after a year).
I left Village Green back in November after a two month notice that my rent would be raised over $ 300.00 after a year of living at Village Green. I was devastated. I know that sounds extreme but I LOVED living at Village Green and had no plans to move. I am so disappointed with your complex and organization as whole — the customer service I received was awful. I was so disposable as a resident of the Village Green community.

As of this moment, Village Green of Ann Arbor refuses to make access to and from their property possible for people in wheelchairs.
My girlfriend and I had hoped to rent here, but a simple curb with no cut-​out and no sidewalk to exit the property would make this impossible for her, due to disability. The last couple months of bureaucratic denial of any violation by Village Green (including some off-​the-​cuff speculation that WE should somehow pay for the construction) has shown that they have no respect or appreciation for her needs, and no sense of responsibility to make accommodations for people with disabilities.
Meeting with Ann Arbor Township has informed us that updating property to ADA standards is the responsibility of the property owner, but Village Green still claims no responsibility. It is still impossible for a person in a wheelchair to navigate to and from Village Green of Ann Arbor, and all we have learned is that nobody wants to fix the problem. Passing the responsibility between the township and the complex is NOT getting us anywhere, and so it is the result of desperation and exhausted effort that I write this review. As far as I understand the ADA and what I’ve been told by Ann Arbor, Village Green of Ann Arbor’s stance is both unfair and likely illegal.
Nevertheless, numerous meetings with Village Green’s uncompromising attitude has led my girlfriend and I to feel discriminated against and sent us off to find another place to live. The renters market is generally unkind and unfavorable to people with disabilities, so if you have compassion for the needs of the disabled then please consider raising awareness of this issue and boycotting Village Green.

I am not sure why there are so many negative reviews on here. I’ve never had problems with any of the staff.
The office staff has always been prompt and courteous. They go above and beyond when helping and respect the residents.
A special thanks goes to Carlos in maintenance.
We submitted a work order.
Not only did he take care of it, but he took care of a loose handle, light bulbs that were out and even checked out our air filter. He was fantastic, kind and very professional.

As others have said, run don’t walk away from this place! Rent is extremely high for what you get, which is an apartment that has issues and management that doesn’t care about anything but the money they’re making off you. We have had issues with water, electricity, heat, locks, the alarm, bugs, and mice. They make it difficult to pay by charging fees to have rent automatically withdrawn but will charge you exorbitant fees the minute you are late paying. Do yourself a favor and go somewhere else — do not rent from this group, you’ll regret it!

Village Green wants to be a luxury place. They advertise it as such, and price it like-​wise. Truth is, it’s ok, but nothing to be excited about.
The worst part, which will sound ridiculous, is that there is one dumpster, located at the front of the complex. They say it helps the appearance, but in reality, pretty much everyone sets their trash outside and lets it build up in front of their door. It’s just gross and makes the place look dumpier than it already does. (They keep the front apartments painted, but take a trip to the back before you sign anything.)
Management is subpar and generally unfriendly, unless you are a perspective renter. The weight section of their «24-​hour» gym is closed after business hours. They installed HUGE microwaves while we lived there in 2014, making the back two stove burners useless as you can hardly get a stirring spoon under there. It takes months to get things fixed, and then most of the maintenance people do a half job then never return to finish it. Just stupid stuff like that.
The quality of the apartments is pretty low. Of course, we could only see the model apartments when we signed, not the one we would actually be in. We were disappointed to walk into an apartment that had stained carpet, a dishwasher that was falling apart, and rooms where the molding disappeared partway along the wall.
When you pay $ 1000 for a one bedroom apartment, you just expect something a little better. My advice? Move down the road two miles and save $ 350/​mo at Aspen Chase. You get a better quality apartment with a friendly, functioning management for a way better price.

When you enter the leasing office you may find some snacks set out on the counter: cookies, crackers, minimuffins. My advice to you, fellow renters: Take the minimuffins and run!
This is the worst place I have ever lived. And that includes the basement of a frat house with mold on the carpet. Let me revisit some of the things that happened when I lived there.
1) Move-​in. They gave me a sheet with my new address on it and some keys. I went to the apartment and tried to open the door. The keys didn’t work. I jiggled them around in the lock some and was just about to give up when the door was flung open and the resident asked me what I thought I was doing. Answer: they gave me the wrong address. I went back. They gave me another address. The keys worked, BUT it was not the same address as on the lease. So I had to give back the keys and get a new pair. In other words, they gave me the wrong address TWICE.
When I finally got to the right apartment, the thermostat was broken, the stove was broken. The windows were dripping with condensation because I couldn’t turn the AC off. It caused some mildew growth on the sills later. It also took them a while to fix it. It was lucky that I had a few days left at my old place. I told them about it, they said they would fix it tomorrow… but didn’t. This happened a couple of times.
2) SPIDERS. OMG SPIDERS. In my first week I got a friend to come over and help me kill spiders. We killed about 40 in the first week. There were so many spiders. It went down after that first week but was always high. It got so bad that I stopped looking too hard at dark spots on the wall because every single one was a spider. I called them about bug problems multiple times. I also had earwigs in the summer. Lots of them. I am not unclean. The place seemed infested. Seriously, you’d think the spiders could take care of the earwigs if nothing else — I guess there were too many. Another friend who at one point came over to help me kill spiders didn’t believe me at first with how bad the spider problem was, so I started texting him a count. After a couple of weeks of daily or twice-​daily texts/​emails, he got the picture.
3) Incompetent agents. Two of them were fine. The others were not. At one point my lease was expiring while I was gone on a trip, so before I left I went to the office and asked them what I had to do to renew my lease. They said now that I had told them it was fine, and my lease would be waiting for me to sign when I got back. So I went on my trip… and got alarming messages from the leasing office saying I needed to renew my lease. So I responded and told them what happened. They said fine. When I got back I asked at the leasing office about renewing my lease. The agents who were there gazed at me blankly and said they had no idea and apparently I had to talk to exactly the agent I spoke to previously. Because apparently leaving messages for other employees in the same leasing office about tenants in the rental community is out of the question. Or you know, having a database of residents with all this information or something. I finally got a hold of the right person and renewed my lease. But I was switching to a month-​by-​month lease, and I wasn’t sure if I needed to sign a lease every month or just the once. So I asked at the office. The response? «We don’t know.» They didn’t know. The leasing office did not know if I had to sign a lease or not.
4) Ridiculously slow maintenance. I’ve lost track now of all the things I reported that I had to report multiple times. But I do remember the clothes washer or dryer breaking, and when they fixed it there was a water leak. I called the emergency repair and they said someone would call back within the hour. They didn’t. I called again and it was like 3 hours before I talked to someone. Then when I talked to them they said they’d just come in the morning. So all this meant that instead of sleeping I was up until 3am and then woke up at 7am to let them in to fix the leak. They cut out a piece of the mat underneath the carpet that had soaked through. It was FOUR WEEKS before they fixed it back again. FOUR WEEKS and multiple emails about it (by this point I was emailing every request so that I had a record of what happened).
5) Speedbumps like daggers. They are vertical. They are speedbump Annapurnas. Also the complex is a big circle so you have to drive all the way around to get to the other side, there’s no road down the middle. But seriously the speedbumps. You don’t think about how much this matters until you drive over them. You can be going at 1mph and you’ll still jolt. It’s not good for cars.
6) Ridiculous surcharge for paying rent online. It was like a $ 35 surcharge or something.
I’m probably forgetting some more awful stuff but that should give you the idea. Stay away. You can get way better housing in Ann Arbor for less.

I moved into Village Green of Ann Arbor about four years ago. For the first two years, I lived in a 775 sq. ft. one-​bedroom, then when the rent escalated to an unreasonable level in late 2011, I moved to a 700 sq. ft. one-​bedroom.
The complex does NOT get my overall recommendation. I find VGAA maintenance satisfactory and generally responsive, however the actual apartments are not well built; things keep breaking and needing replacement. Also: there is a major bug problem, and in my first apartment here (mind you, I’m not picky) we had a serious issue with mice, though the problem was a fleeting one. The pool is OK, but the hot tub is filthy and I’ve caught at least two infectious diseases from it (ugly and itchy skin rashes/​hives) and haven’t used it for a year as a result, so take from that what you will. I will say that the complex is outwardly well-​maintained; recently they repaved all of the blacktop, and began to repaint a number of the buildings, all good. And the management is friendly enough.
However my biggest problem here is the fact that they keep raising the rent to levels that I feel are unreasonable. When I moved into my first place, they wanted $ 700/​month. Now, four years later, that place is going for $ 980 and they are asking $ 940/​month for my current place that is 75 square feet smaller (compared to the $ 825 that I’m paying now). So in other words, we’re talking an average increase of $ 70-​$ 100 per year. At this rate, in a decade one-​bedroom apartments here will cost $ 2000/​month! I find the extremity of the rent raises repulsive, and I am not alone: I spoke with the manager of a neighboring apartment complex two years ago who laughed and said, «Oh, yeah… those guys? Their rent raises are outrageous and extreme, they are notorious for that.» So don’t take it from me folks.

Lived in Village Park several years ago and ended up initiating a successful class action lawsuit against the parent company for unfair leasing practices. My friend lives in Village Green now and is regularly mistreated by local staff. She can’t move soon enough. I strongly encourage any perspective tenant to explore all possible options in Ann Arbor before signing a lease at Village Park or Village Green.

Lived here for 9 months. Chose to abandon the lease early and pay the $ 2400 fee to move out. My apartment was crawling with insects, specifically Silverfish. In the back of the complex, the runoff from US-​23 runs down from the highway and through the apartment complex. Smells foul, especially in the Spring and brings lots of bugs with it. The front office would fumigate but would not agree to do anything more than that. People are nice, no issues with neighbors but could not deal with the bugs. The place is constantly under construction as well. Large, foot deep potholes plague the street. For the price, go somewhere else.

Have been living here for 7 months. 7 looooong, awful months. The people who live here won’t look you in the eye, the people that work here are insane. Very unfriendly place with nice grounds but very poor maintenance of actual apartments.