Weingartz

Awesome service every time we are there. Jim has helped us numerous times. We have been coming here for service on our cub cadet tractor and recently bought a tiller for our garden (comparable price for same model at Tractor Supply). We definitely recommend this place.

I have been very impressed with the Weingartz on Jackson Rd. I have purchased several pieces of smaller equipment there, such as weed trimmers and blowers. I have also needed parts and sharpening services from their service department. Their salesmans are very friendly and well-​versed in the brands they sell. Weingartz also carries some of the best brands and has done a great job servicing my lawn care company.

Update: After writing about my negative experience with Weingartz’ service, I was quickly contacted by the store manager. He showed up at my house, apologized sincerely, took ownership of the issues, gave me a generous store gift card, and offered to have someone mow my lawn since it had gotten so far out of hand due to the delays. He followed through on his offer and one of his guys is out mowing now.
While the issues I experienced were frustrating, once Weingartz management became fully aware of my situation they handled it perfectly, so I’m upgrading my rating to a more neutral 3 stars. They didn’t make excuses and they did everything possible to make it right. I will definitely give them another chance next time I need service.

I own a commercial lawn and snow company. A few years ago I bought an Exmark mower from them. In December I tried to buy a $ 6000 plow. Was told it would be $ 6800. Asked if they could match a competitor’s price of 6 even. Was told they would call back they were busy in the showroom. I called back an hour later, started from zero. I was told they would call me back again. They called back and told me that the price they came up with was $ 6800. I said, I have a quote from your largest, nearest competitor of $ 6000. They said they would call me back. A comedy of errors on how to sell! Today, I called needing service on that mower. Talking to a rep, identified myself, we had a lengthy conversation. The rep lost my signal and kept asking «are you there»? I keep saying «yes, can you hear me now»? He says” try calling back. We have a bad connection and hangs up. I tried to call back. Multiple redirects and I ended up in voice mail. I am sorry, but if you know who you are talking to, and you get cut off. Call that customer back! I am now a happy customer of their nearest, largest competitor. Are you a homeowner? Good luck. Business owner? You had better have low standards for service.

I’ve visited Weingartz’s service department numerous times for parts and service. They’ve always been super helpful for parts — even for a single bolt. Other times they’ve explained or shown me how to take something apart.
I recently took a large snowblower in since it was way too cold to work on it in the garage and I was getting in over my comfort /​patience level with a carburetor issue.
It came back running better than it every has and starts better than ever.
Knowledgeable and friendly.
Wouldn’t hesitate for a second to recommend their service.

Now that we have the parts at home and hubby has time to work on the riding lawnmower, we discover ANOTHER messed up problem with the Jackson Road Weingartz parts department.
The part that was ordered and paid for and waiting for us at the store … and given to a customer who was in the store … we still don’t have that. And they haven’t called us to tell us it’s in. (It’s been a few weeks.)
Two gaskets and an O-​ring — we received double what we requested, without paying more, due to the confusion at the parts counter when we picked them up.
Another part that hubby paid for … we didn’t receive, even though the receipt says we received it.
What a mess! I really think we should stay away from this place.
Hubby says the lady at the parts counter is very nice. But nice didn’t get us the parts we wanted, so I have to downgrade this place by one more star.
Next time, we order online and save all the trouble, confusion and gas money!