Adirondack Fence Builders

Adirondack Fence Builders are an awesome group of guys who built a privacy fence for me and it is beautiful. I was undecided as to the type of fence I should have but Rob gave me several options for my situation and went over all the pros and cons which made it very easy for me to make a decision. Great company, great guys! Thank you Rob.

Extremely Disappointing Experience! My neighbor and I want to replace our common fence; I got a referral to Adirondack Fence Builders from a satisfied customer in my area, contacted the company and spoke to Rob. He gave me information re permitting, etc. and we set a date for him to come out to provide an estimate. I was thrilled that we were moving forward re addressing our fence problem and was looking forward to the consult. On the designated date, he did not arrive as scheduled… I called him after 30 min. to inquire if he was en route. He told me that although the appointment was on his calendar, he completely forgot and apologized profusely. Since I do understand that people make mistakes, and also that small businesses economize on admin staff, I took this in stride even though I was disappointed that he had not shown up, and it was embarrassing to tell my neighbor our consult was not occurring as scheduled. I accepted his apologies and asked Rob if he could come out at that time or later in the day and he said «no». He said he had a job in DC (my locale) the next morning beginning at 7:00, so we agreed that he would come the next day at 10:30 and I confirmed this with my neighbor. At 10:00am the next day, Rob called and said he was stuck on 395 and would not arrive in time for our 10:30 app. He asked if he could reschedule… I asked him if he could just come on now, arriving as soon as traffic permitted since my neighbor and I had arranged our schedules to be available at this time. Much to my surprise he said he was «unwilling to sit in traffic for an hour» so he would not come for the scheduled appointment. He then asked about rescheduling for the afternoon or another day. I told him that given that he did not show up the day before as scheduled, and given that we had been very understanding, it was disappointing that he would not make the effort to get here asap, and that this was putting me in a bad position with my neighbor. Out of nowhere Rob stated I should «just get someone else» and then hung up on me. This was shocking behavior and beyond the pale for a business owner. It was also unexpected and very upsetting. I called him back and told him that I found his actions unreasonable… he apologized, but I told him that an apology makes no difference in this situation. I am just shocked and hurt that a business owner would treat someone in this way, particularly speaking so harshly and hanging up on me after he failed twice to meet his promise. People should not treat others disrespectfully, even if they are under pressure professionally… this was a really bad experience, unnecessarily so…

We live in Arlington on small piece of land but wanted a fence to keep the dog in the backyard. I called multiple fence companies and found them to be, overall, unresponsive. Adirondack was the most responsive. He came out and did an estimate. We sat on it for months. We then decided to move forward. Though his email demeanor may seem brusk or curt, in real life, he is a very nice guy. More importantly, he and his crew built a beautiful fence, cleaned up nicely after themselves, showed up on time and the price was as promised. I would use them again for any fencing need.