Air Lingus Service

I would give –5 stars for this company. My heating has not been working since March 5^th. my home warranty assigned this company to come assess and fix the problem however they never contacted me to set up, y appt so I finally had to call them. Calling them was a BIG issue, they never answered the phone and leaving a voicemail does nothing cause they won’t call you back. My home warranty had to call them to get in contact with them. Finally we got the appt scheduled, they were supposed to come between 10 and 1pm on a Saturday. 12:45pm came with no calls and no one showing up to fix my unit. I try calling with no response go figure. Finally 30mins later the guy calls and says «Oh yeah I am not coming because it is raining.» I was so mad! No decency to call and cancel so I wasted my whole day waiting for them freezing my butt off in my 58° degree house. I would NEVER recommend this company to anyone!

C R O O K S — RUN!!! :There is a reason they are only able to stay in business by only being used by home warranty companies.:
Old Republic Home Warranty protection sent this company to my home. On July 1, 2015, they arrived late, diagnosed my AC unit as having a blower issue, and stated the they needed to order a part.
From July 1^st — July 17^th they NEVER got back to us. We called. They do not pick up, call back– seems like a trend.
On July 17^th, we called Old Republic Home Warranty to file a complaint. Miraculously the next day, we get a call from Air Lingus that they have our part and will be there the next day to install.
July 18^th – The company is 2 hours past their scheduled window time. We call them. They attempt to reschedule. We refuse. A technician comes to our home. He refused to install the blower. He stated:
«There is nothing wrong with your motor»
«Do not believe the previous technician»
«The previous technician was wrong»
«I will not install your motor»
«I need a second opinion-​the order is wrong»
The technician packs up his bag, and exits my house. (I NEVER saw the replacement part. I strongly suspect the tech didn’t have it.) Also, when I asked him for his name, he stated it was «Paul», but would not show me any ID. He’s Middle Eastern– I’m half Middle Eastern– his name isn’t Paul, just stop with the lies.
Anthony C captured them well– very late, arrogant, lies, excuses… I really doubt he had the part or knew how to fix my AC and that was why he threw a tantrum and stormed out of my house.
BEWARE

they never answer the phone or call back after you pay them to fix something. i’m getting so f-​ing frustrated ahhhhhhh

My furnace stopped working last night. I have HMS Home Warranty and they told me they would have someone from Air Lingus call us in 2 hours. We called HMS again 3 hrs later and they said they’d have some one else from another company call us in the morning. Nothing. Then this morning, they actually called and talked to someone at Air Lingus and would call us in a few minutes… and this time I got a call in less than a minute.
The lady from Air Lingus was friendly and helpful, and even switched her guys around a bit because we have a small crawlspace to make sure the guy would be able to fit, made me chuckle a little. Rather have that then have someone come out that didn’t fit into the crawlspace. lol. She scheduled me for 1−4pm and would call me 30 mins ahead. They called at 1:05pm and would be there in 30−40mins. Right on time, crawled in, told me he found the problem, had the part and was going to replace it. 15 mins later, to the relief of my fingers and toes, the heat came one! He gave me the broken part and I paid the man.
He even apologized for my heater breaking, as it if was any fault of his when he came in. When he left, he was polite and told me to make sure to remember to lock my crawlspace back up since I unlocked it for him. I am very pleased at the service I received and use them again!
I think the problems we had overnight had nothing to do with Air Lingus rather HMS not actually able to reach a real person before they told us someone would call us. I was a little scared when I saw the other reviews, but had no problems with my appointment once it was made with Air Lingus.

My experience with Air Lingus has been great. They fixed the problem quickly and on time. No fuss and problem fixed. The tech was very good as well as professional.
I’m also asking Old Republic Home Warranty to transfer a separate work order for a different system from the original contractor to Air Lingus.
We need a conductor coil replaced. The original contractor was insisting on charging non-​covered costs of $ 370 for duct work (regardless of whether it needed to be done or not), $ 169 for recycling the coil, and $ 49 for installing a carbon monoxide sensor (we have one – he didn’t even look or ask). Air Lingus is charging $ 85 for recycling and if – and only if – duct work needs to be done then another $ 150.

Very late, arrogant, lies and excuses on arrival time. Also, I do not recommend Old Republic home warranty protection. Terrible services. Go somewhere else.

We were referred to Air Lingus through our home warranty to take a look at our AC. The customer service was terrible; they had no record of the appointment that we made in their system and once we did successfully get an appointment the person rescheduled the day of during the appointment window. When someone finally did show up, he «overcharged the freon,» which made our AC system work even worse. We used a different company in the area to fix the problem and will never use Air Lingus again.