KFC

Over ten years I’ve been coming here whether it was by mistake or by drunken impulse but never has the service been worse than it is now.
I was on my way to meet my friends at a bar so I decided to get a «quick bite» from the KFC/​Taco bell. Notice how I emphasized on quick bite. I ordered a famous bowl and it took 20 MINUTES! Really? 20 minutes for fast food? Are they doing complicated math back there? There were only 3 customers! Every customer, including myself, had the same disgruntled blank stare. The employees weren’t even breaking a sweat; they were even joking around with each other as they were sluggishly putting together our food.
When I finally receive my famous bowl, I didn’t even get a «sorry for the wait» or «there was an issue in the back.» At least lie to me so I could feel better. Nope! I got nothing. I leave and get in my car and soon realized that they didn’t even give me a fork to eat my bowl with.
What is a fork? What is a napkin? What is customer service? Apparently these things don’t exist at this establishment.

Very fast service and friendly cashier.
Restaurant itself is not very clean and the tables are sticky from soda drops.
There are plenty of parking around but drive thru is efficient too. Either way, quick grab and go.

The manager is very friendly. Customer service has improved. Bathrooms are yuck. They always run out of grilled chicken. Drive-​thru times are ridiculously long. But I keep coming back!

I pulled up to the drive thru and placed my order. It was repeated back to me incorrectly. I give it again. Its repeated back incorrectly again. I give it again. She asked «crispy or original?» (Seriously…I just told you three times.) I asked «are you trying to be funny?» She said no but I really think there was monkey business going on. Get it together Samjahna! Yes, I saw your name and I Unilocal

Decided to have a go at their $ 10 Gameday bucket at 5:45 on a Sunday night. Here, in the text of my «comments» to corporate, is what happened –
Only one order-​taker, with 6 groups ahead of me when I arrived. This lone order-​taker had to STOP, leave the register, & bring toilet paper to ladies room when requested by a customer. The line lengthened. I finally ordered the advertised $ 10 Bucket, Original Recipe. While waiting & waiting, another customer noticed no plastic forks available, asked for some. The lone order-​taker had to STOP, leave the register, & search the restaurant for forks. The line lengthened again. The search for forks was fruitless: no forks in the entire restaurant. At this point, one of the few other workers (I assume Management, but who knows) informed me that there would be a wait for Original Recipe, & could I wait. «How long?» I asked. «15 minutes» was the answer. I insisted that this was entirely unacceptable, and insisted on a refund, which was grudgingly granted. I wasted 20 minutes of my life watching a clinic of mismanagement. On a Sunday evening, a busy time in the fast food industry, trying to take advantage of a heavily advertised special, and this joint has one person and only one to deal with the customers AND custodial issues? No utensils in the entire place? What are people supposed to eat their sides and/​or tortillas with, their fingers? But, worst of all– no chicken? Doesn’t the ‘F’ in KFC stand for ‘Fried?! How on EARTH can you run out of chicken in a chicken place??? This is, easily, the worst managed place I’ve EVER seen. It will snow in Miami in August before I ever consider returning.
This is exactly the kind of rubjoint that points out just how badly Unilocal needs to allow zero stars in their reviews.