Quest Diagnostics

I visited in early December 2014. When I had trouble getting Quest’s online appointment app to accept the available time slot I picked, I phoned Annandale directly. I wanted to try a different location after bad xperiences with the parking (and no chairs), overcrowded office in Alexandria. It was only an hour until Annandale closed, but the woman answering the phone said not to worry about an appintment, just come in; I had told her I was 20 minutes away and only needed routine bloodwork. The office building was not hard for me to find because I made sure to note th exact building address and office number, and follow the Bing directions. I always look at a satellite photo as well. I knew thre were office buikldings grou[d on both sides of Rt 236 but there are small signs with arrows on the access route, and a big set of numbers on each building. In the offie, there were plenty of chairs. I was seen quickly, and most important for me: The phlebotomist was PAiNLESS, ERROR-​FREE and skilled at inserting a Butterfly in a hand vein, because I cannot deal with regular syrunges in the crook of my elbow. I need more bloodwork done and will again driev baout 10 miles to use this Quest location. I took one star away because you have to be absolutely outstabding to get 5 star from me and the chairs were uncomfortable..

Only one star because I can’t give it zero. I have to do an annual blood draw for my employer. Last year I did it at the Quest on Woodburn Road and the experience was fine. This year, I went to this one because it is closer to home. There is no signage telling you where Quest is in this non-​descript building on Little River Turnpike, so pick a lobby and check the directory. Elevator to the seventh floor. Waiting room with many people, too few chairs, and not the antiseptic look that I hope for in a medical facility. No eye contact from the attendant when signing in. Called for my appointment fifteen minutes after the time (in fairness, I arrived two minutes late — see «lack of signage»). Showed order on phone, attendant looks at me like I have three heads. They insist they need a printout of my order and there is no possible way around that… except the discussion was less nice than that. Head home to reschedule at a different location. My advice: Maintain your dignity and get your work done somewhere that has a half ounce of service mentality and does not have a deep loathing for people.