SunTrust

Jas took such good care of us!

How badly does Suntrust Mortgage SUCK after you have your mortgage? Back in Mid-​October, I started to reach out to my mortgage loan officer, Melody Dantzler. Now this is not my original loan officer (Richard Donohoe) with Suntrust who I had worked with before and knew and trusted. No this is the loan officer I got stuck with after Richard decided it would be better to work for someone else.
So I tried to reach Melody and get her voice mail saying she would be on «extended leave» until the end of the month. OK, so I’m patient. I wait about three weeks and call back on Nov 4^th. I get the same voicemail message. So I call the reception number she left in her voicemail, no answer — voicemail. So I leave a message to call me back. 24 hours goes by — no reply. Try calling her number again — same voice mail on leave til end of the month. Try reception — voicemail. I try hang up and redial, by my third redial someone decides they are sick of me trying to reach them and turn on «do not disturb» all subsequent calls don’t even ring just straight to voicemail. So I leave a voicemail telling them about their failure and requesting they call me back.
I figure I’ll try the generic 800 number from my mortgage statement. Sure you can use all the automated stuff to get your information you already know. But try hitting 0 to speak to a customer service rep and it drops my call. THREE TIMES!
And they have the NERVE to print on my mortgage statement, «We realize you have a choice when selecting a mortgage company. This is why we thank you for choosing us.»
Well you are right, I will never CHOOSE you again.