Walgreens

I was excited when this location opened up because the CVS across the street is too busy!!! I’ve filled prescriptions here for most of my family members, and service is hit or miss. Sometimes, when they’re extremely busy lines can be long and service is extremely slow. Most of the time I receive my prescriptions in a timely and prompt manner.
One of the pharmacists there forgot to mix my children’s antibiotics as I was walking out the door she told me to come back. I was a bit upset after waiting 20 minutes already for a medication that should have been completed hours beforehand. She didn’t even apologize for it! I agree with the other reviewers that sometimes a mix-​up could occur here, therefore I’m weary of coming here anymore. Some of the pharmacists there are very quick, diligent, and professional. Others, I say need more training in customer-​service and pay attention to their job!!!
The store itself is pretty stocked with items. Parking is ample, but the location is very hard to get in and out of during rush hour traffic. I really want to love this place, but the pharmacy needs a bit more monitoring and mentoring, maybe I’ll continue to go to the CVS across the street then.

Shop here all the time, just sat in 3 hours of traffic needed to pick some med up for my son ran in real quick and my son needs to use the bathroom– only for the staff who were on their phone at the register to tell me no public bathroom. Really!!!

I was mistreated at your Annandale store on Memorial Day. I run a non-​profit and I am in the process of making bags for children with little treats to jump start their summer break. In an effort to make donations go far we coupon as much as possible. I came to your store with my handy dandy coupons for some black forest gummy snacks. The coupon clearly states that one coupon per purchase of specified product. I planned on doing as I always do and that is separate transactions. The cashier stated that she would have to ask her manager if this was ok. We stated that it was fine as this is protocol for businesses. However, when she called to talk to the manager everything went very sour. She told the manager that, «I have these girls here trying to use a bunch of coupons. Can we take them from them?» I would appreciate it it if she didn’t refer to customers and these girls here. For one I am a grown women and not a girl. Secondly, her attitude and posture about the whole ordeal was extremely negative. It was as if we were bothering her to do her job. Next, the manager appears. Actually, I am not sure if Byron deserves that title. He appeared up front with an extremely wrinkled button down with his shirt half tucked in and half out. This is NOT how managers dress for a business in the public. He possessed the same negative attitude as if I had just bothered him from a good nap. He didn’t even ask us what we were trying to do. He just stated in a negative manner, «No, No we won’t have this, we aren’t taking all of these coupons, we don’t do that here.» We explained to him that the coupons were being used in the correct manner and that he should honor them. He continued to be negative about the situation and just brushed us off like we were nothing. I don’t understand the negative connotation with the coupons. Walgreens is paid for the coupon after sending it back to the retailer. I would like some clarification and some understanding about why this particular Walgreens would not take my very legit from the newspaper coupons. I frequent Walgreens often and this incident has me thinking twice about giving you my business.

The pharmacists at this Walgreens managed to give me the wrong MG of my anti-​depressant medication. I even took it home (it did not occur to me to check my MG since I have been filling the same prescription for the past 6 months) and almost ingested it. HUGE FAIL — then when I tried to explain how serious it was and how much damage they could have inflicted by this little mishap, they acted as if they could not be bothered by it and chalked up my reaction to being «crazy» and then had the audacity to ask if my medication was working… The guy I talked to who checked out my medication and «dealt» with me on the phone said that I should have checked it before I took it from the pharmacy… What in the fresh hell planet is he from?
I’m not sure of their names but the Asian girl with the long hair was the one who asked about the effectiveness of my medication and the person who I spoke to on the phone and in person was a skinny tall white guy who appeared totally deadpan/​no personality/​zero customer service skill.
I hate this store/​pharmacy. It’s almost worth dealing with CVS across the street — at least the pharmacists there are nicer and not jaded/​lazy/​incompetent 20-​somethings who have zero zeal for life and no aspiration to be anything better than trifling Walgreen’s employees. :)

I run a non profit and when here to buy items for bags we are making for kids. With having a non profit we have to stretch every dollar. So I went there with my handy dandy coupon book ready to buy items. When I was ready for check out the clerk said I have to call the manager. When she call the manager she said «this girl is up here trying to use a while bunch of coupons». The manager, and I use this term lightly Byron came up. He had on a wrinkled shirt half tucked in. He looked like he just got out the bed. He informed us that we could not use the coupons. I informed he that this was advertised and should be honored. Even though the system was generating the coupons and accepting them correct he said they was not going to take them.

Ok, so I went back on Wednesday after getting my spinal cord stimulator removed and came back with my monthly Percocet refill, albeit a higher strength than what I was given post-​op and well past my normal refill window. After the hassle the previous Friday and how uncomfortable I felt, I was just not up to fighting with these folks. I prayed I would get the normal pharmacist but womp womp — got the same lady who gave me grief the previous Friday. I was like «Look — I don’t know if you remember me but we had words a few days ago when you wouldn’t fill my prescription that I received less than two hours after spinal cord surgery — I just got this one filled and it’s my normal refill amount. I am in serious pain from having metal rods pulled from my back and being electrocuted at low voltages for five days from it. Is there going to be an issue here?» She asked me if I had any clinical notes from my visit that day and I said no — I have never had to present my notes before and I wasn’t going to start now. I gave her the doctor’s card and showed her the photo of what all the equipment looked like that I’d had removed, and apparently she decided it either wasn’t worth it or she noticed that I’d had that same prescription filled every month around the same time period for the last six months so she relented. She did seem interested though in my overall well being and how the trial thing I had worked. Part of it I think may have been a language barrier — she is Asian and didn’t seem to follow all of the terms. The other two pharmacists I deal with are from the US (not profiling — we’ve talked and gotten to know each other).
I couldn’t wait the half hour she wanted me to because I had to get to work, so I went back and picked it up in the afternoon. I got a text message as soon as it was filled (ironically about the time I got to work) that it was ready but I wasn’t going back to get it just then.
I still prefer this store and this pharmacy over any other Walgreen I’ve dealt with because the staff is for the most part friendly, well trained, and have bent over backwards to help me when I have an issue. It is also well stocked and very clean.

This has to be the worst Walgreens I have been to. The managers here don’t know how to talk with customers. I visited this Walgreens two times and both times I ended up walking out angry without purchasing anything.

Ever heard on their ads about shorter lines and waits? Wrong! I felt sorry for cashier she doesn’t seem to know what she’s doing… waited 15 minutes to purchase a flash card for school! No backups calls IC3… Never wanting to come back again to this location…
Come on walgreens u guys are cutting staff and hours trying to make profits rather than giving reliable service… sound like a CVS store to me…
I really dislike your layouts here too… very cramp feel… as a shareholder I would sell it soon…

This place has always been a mess. This last experience was over the top. I went to return an item WITH the receipt. It showed the price I paid and how I paid HOWEVER the receipt was printed with a strip of missing ink down the middle where the transactions ID # was, they knew how much I paid and how I paid yet for 25 minutes I STOOD THERE they were unable to give me a refund. This was a walgreen problem not my problem. FINALLY a half hour later they were able to issue me a refund, how much is my time worth???
This is the second time I’ve had problems here they are unable to use simple coupons here. They are complete incompetent and I refuse to shop here again.

**This review is only for my photo lab experience**
I had to get two digital photos printed out for my engagement party and decided to stop by this Walgreens after grocery shopping nearby. After some confusion with the machine (it wouldn’t upload the pictures from my USB thumbdrive even though it kept «reading» my media device), I ended up having to get my iPhone cable from the car to upload the pictures from my phone. After that was done, the machine quoted me for 20 minutes for my pictures to print. Not a problem, I could shop around the store to kill some time. I went up to the register to pickup and pay and I was told by the store manager that there were two orders in front of me so the photos wouldn’t be done for another hour or more (despite showing him the confirmation with the pick-​up time) and walked away. Another associate saw how flustered I looked and offered to help, but after asking the same manager, there was nothing he could do and the associate apologized for the situation (+1 star to him!). I asked the manager to cancel my order, which he gave attitude about… and went to the CVS across the street and was able to print out my photos instantly with no issues.
The photo processing here seems inefficient. What’s the point of doing everything on the computer and receiving a processing time (it should’ve said «estimated wait» instead) when the photos won’t be done if the orders in front of you are large? Even if I wasn’t on a time crunch, I would’ve still been annoyed.

It feels weird to say I’m a fan of a drug store but this location is my spot to pick-​up items when I realize I am out of something or need something. Perhaps most importantly, I don’t dread going there. It is clean and well lit. I have found most things I was looking for and when I have asked for assistance I received it, both times with a smile. It probably does not hurt that the manager I met was named Sarah — us Sarah’s have to stick together.
While it is in a strange location they have managed to organize the parking and entry/​exit relatively well. This is a 24-​hour location but most of my visits have been during relatively normal times (usually either while going to or coming from somewhere) but it is good to know they are open if I ever need to make late (or early, depending on how you operate) run.

I love this ‘particular’ Walgreens… they are open ²⁴⁄₇. They are a short 15 min drive from my home in Burke. Yes, there is a Walgreens just 5 minutes away but they do not have the full service photo service that I frequently need. This Walgreens does custom photo cards in less than 24 hours and I can pick it up within a day. I can also just pay when I pick up, no need to enter a credit card or prepay. The card quality is on gloss paper but when I am such a procrastinator and need that ‘personalized Mother’s Day’ or other personal card, then this is my go-​to ‘what a touching personal card place’.

Hi, normally I prefer to let things go when it turns bad — chuck it for a bad day. I can’t on this. Over a year ago, I learned a Walgreens was going up on the olé Fuddruckers site. I was excited to hear the town was getting another pharmacy — CVS is just overwhelmed with its pharmacy service. I decided to take my business across the street to use Walgreens. It was refreshing talk to someone in pharmacy without feeling rushed. Everything was fine until a few days ago when the pharmacist started questioning about my medication where he finally said he felt the medication was beyond the scope of what the doctor should have prescribed. I have been battling mod to severe rheumatoid arthritis since 2001 with the help of what I consider the best Rheunatoid doctor of No. Virginia. Why did he does decide, he felt the medication was beyond «scope of the doctor» so he can’t fulfill this prescription. He is not my doctor and his line of question is beyond the scope of question for me to consider, never ever stepping in Walgreens again. I would advise all others to reconsider your business with this establishment. All I want to hear, yes sir — I will need to CONSULT with you doctor on this… it will be ready this afternoon. Fine, no issues but please keep your feelings to yourself — stick to the facts, You Are Not A Doctor! YOU ARE NOT MY DOCTOR!

This location woud not let my husband exchange a brand new unopened box of Well Beginnings Diapers or Well Beginnings Wet Wipes. Yes, I understand we didnt have the receipt (it was baby shower gift) but Well Beginnings is the Walgreens store brand so it obviously came from a Walgreens. The wipes had also been recently recalled and it was all over the news that we should be able to return them. We would have been glad to take store credit and become customers of this new location, but instead both the employee and the manager said no returns without a receipt. I HIGHLY doubt this is a corporate policy so I’ll have to hope that Walgreens steps in and educates their employees on how to provide better customer service and welcome new customers.

I love this store! It’s my favorite place to shop in Annandale. Everything I’m looking for is always in stock.

I like the new look store. Good costumer service. Shelves are always stocked. Let’s hope they keep it up

First time i stepped into the store i was amazed how small it feels and how narrow the isles are… it reminded me of potomac store layout. The location is ok it looks like afternoon rush would be bussier due to traffic flow. The shelving is different then other stores i’ve been to its brighter with the neo lighting and more modern looking. front layout is confusing as well which line to wait for checkout… or maybe i was in a rush to get home

I wasn’t impressed. It’s pretty bare bones on their shelves and walls as of May 20, 2014. I guess it will improve over time. Out west, Arizona, for example, there’s a lot more stock. I guess this will improve?