Chesapeake Import Services

Ok, these people are not cheap, but you get what you pay for, and at this business you get MORE than you pay for! EVERYONE (including the office staff) knows about, and loves great cars (and oldies but goodies). Just ask my car. (2000 BMW 540i) This car has 214,000 miles on it and runs just fine thanks to the care I get here. BMW charges more and doesn’t know half as much. The car will outlive me. I would like to find a doctor that can give me such great service, lol!

Very thorough analysis and service but expect to pay dealer prices. BMW parts vs after market (with prices to match) and labor rates just about the same as the dealer. First thing you are told is it will be $ 200 for anlaysis with their super duper fault code reader — expected I would pay this if I did not have the work done, but these folks charge you for both the analysis and the repair. Bottom line was over $ 1300 for a fuel pump that my regular mechanic would have charged me about $ 900 for — albeit it with after market parts.

Not sure why Unilocal is asking me to review this business again. I stand by my previous review and you should steer clear of this business. They are unreliable, do shoddy work and are rude to their clients, particularly the owner, Chris, who has a terrible temper.

After an online search and some research, I made an appointment to bring my car to get an issue checked. The problem persisted and the car became, well, not safe to drive. They were able to get the car in and take a look at it when they had a free moment. Luckily I could leave it, seeing as I couldn’t really drive it anyway.
They were extremely helpful and knowledgeable. They went through my extended warranty, were familiar with what was covered, and placed my mind at ease. When I got the call that they diagnosed the problem, my stomach dropped — cars have never been so fair to my psyche.
I cannot believe that they found the fix and didn’t go forward with a runaround on some over-​priced problem. It was a straight fix and I couldn’t have been happier.
Once I picked it up and drove out on the highway, it for the first time in the year that I owned it, really drove like a BMW.
When I picked it up, she went over my warrantee, we discussed what was covered, what wasn’t, etc. I’ve never been to a shop that was so forthcoming and offered great advice. Further, no one has ever taken the time to go over an extended warranty.
As far as I’m concerned, I would not think about going anywhere else to service a European car.
Oh and the New Customer Info Packet — they hooked up a koozie — enough said.

It seems like I’m always looking for a good mechanic. You know the one that will tell you what the real problem is, and how to most cost-​effectively fix it.
I think I’ve found my new go to! After a recommendation at work, I decided to give them a try. We had just been told that we needed a new transmission from another shop and in the same breath the other shop said to just sell them the car and get a new one. Red flag. So we took it to Chesapeake.
Jessica was very friendly and seemed to be really knowledgeable. They were able to diagnose the problem (not a new transmission) and fixed it reasonably and I trust that the problem is what they said it was, they road tested it 3 times to make sure!
My only complaint: I had to call several times to get an update, it seemed like they were a bit busy and didn’t really have a handle on the «keeping the client informed» aspect. But they didn’t make me feel like i was annoying when I called and they delivered as promised.

We have been going to Chesapeake Import Services for over 15 years. I would not trust my cars with anybody else. Their work is always first-​rate and reliable.