Jerry’s Subs and Pizza

We live about ten minutes away and our two subs and wings were delivered in less than 20 minutes. Great service and great subs!!! The pizza is amazing as well.

I’ve had two bad experiences with this location so I think this will be my last visit. The first time we ordered delivery, which took AN HOUR AND 20 minutes and we live like 3 minutes away. I could have walked there and back in that time. The driver «couldn’t find our house» which I think is ridiculous in this day of GPS and cell phone navigation. Maybe the person who doesn’t even know your immediate service area shouldn’t be the delivery driver. He called me and was telling me he wasn’t out front, which he wasn’t, and when I said he wasn’t he asked me «Are you sure?» Am I sure I don’t see you in front of my house??? Ummm yea… pretty sure!
Tonight we ordered and I sent my dad to go pick it up because I was feeding my nephew. Two combo meals, a small order of nuggets and an extra drink. Get the food home, both of the combo fries and drinks are missing. So now, once again, my food is cold because they jacked up our order. Jerry’s please get it together. This may be why your restaurant is always empty.

I had their meatball sub. It was ok. A little too heavy on sauce and very similar in taste to a subway meatball sandwich. Just ok

I’ve gone to this location a couple of times and the food is ok. Full disclosure: I usually only get the mozzarella sticks and a tea, so I don’t know if I’m good person to critique any of the other food. I’ve gotten the onion sticks from time to time too! The dining area could use a serious update or remodel. The one side of the dining area always seems to have a leak in the roof or something. It’s not inviting and there is usually never anyone dining inside. I wonder if it would be better if the Main Ingredient took over that side of the building then they would have more room to seat people. Anyway, I always get the mozzarella sticks hot so I’m happy with that!

Terrible service. After being put on hold for 5 minutes, I finally hung up and called back. Put in my order and repeated it a few times. When I arrived to pick it up, the order was wrong and I had to wait for them to redo it.

I ordered from Jerry’s tonight for delivery for my son’s birthday treat. We ordered 2 subs, fries and his kids meal with a pizza, cookie and a soda. The restaurant called shortly after we ordered online to ask if we were in their delivery area, does this location not have the Internet? The lady that called put the driver on the phone to ask me for directions. We live exactly 2 miles at max from this location, shouldn’t the driver know the area? Even weirder, he was not a native English speaker, so we had a bit of a language barrier. He asked me to text him the directions. Even weirder, he had an iPhone (I can tell by the blue texts) and he could have looked it up himself.
The kicker came when he showed up with no kids meal– just the subs. Keep in mind I had already paid and tipped online. After showing me a receipt that only had the subs on it, I showed him my emailed receipt that included the kids meal. He relented and said he’d be back in 8 minutes with my kids meal. He was back about 25 minutes later with the meal, thank goodness it was freshly cooked (because I’m sure they never cooked it in the first place.) I’m not sure who is to blame here, but for $ 40 including tip, I want the driver to know how to use a map, and I want the order that I placed filled properly. This won’t happen again, we will stick with the neighborhood family owned pizza and sub shop that is cheaper, better and not working some kind of scam.

Poor customer service. Took over an hour to go .5 of a mile– YES .5 OF A MILE… driver said it took longer because it was raining… REALLY RAIN. UNBELIEVABLE!!!
The food was cold and had to heat in microwave… food was AWFUL!!!

Not good. Ordered once when we were new to the neighborhood… never making that mistake again. Delivery was slow and the food just wasn’t good. There are better options in Annapolis: Eastport/​Hillsmere area then settling for Jerry’s. Thumb down.

Been to this location at least 10 times but not frequently.
The service is slow but not enough to make me really annoyed. The service is pretty bad though. The cashier or manager is always zoned out and rolling eyes/​rushing you to order.
The biggest issue I had with the service is when I went once and their was a new guy there. I specifically told him that I wanted everything BUT mayo on my sandwich. I made the point quite clear.
Of course when I leave and sit down to eat the sandwich there is mayo on it when I went through so much trouble to ask for no mayo.
Every time ive been back I complain about that. I really dont like the place or the staff but there isnt a lot of cheap sub places around. If the manager wasn’t so trifling it could possibly be a decent place to get food.

Ordered small Philly fries drink. Fries very good. Sub decent. Good iced tea good for a quick bite.

My first experience with Jerry’s was good. Maybe I was just starving.
After that first sub, each experience was progressively worse. Waiting an hour for a cheesesteak to be delivered? My apartment is 5 min away! And the quality of the sub is really no better than a steak-​ums.
Save yourself the hassle. Just go somewhere else…

Horrible.
I like Jerry’s, so I was happy at first to find a location closer to me using Unilocal.When I pulled up, I thought it might have been closed — nope, there was just nobody eating there. I walk in, and the floors and tables were all dirty… surprising, considering the place didn’t have another patron in it. Trying to reserve judgement I walk up to the counter and see an employee sitting on the counter where food is served (i presume, like I said, there’s no customers) stuffing his face full of food. When he recognizes me (keep in mind there are 2 other employees gossiping near the entrance who could care less that there is a customer in the place), he gives me the «one moment» hand gesture as he tries to swallow his lunch.
I didn’t wait for him to finish. I was already disgusted. I like Jerry’s, but avoid this location at all costs. Poor location and poor management.

Thinking now I should have read the reviews before ordering… but since we didn’t here I go. We have now ordered carry-​out two times and two times our order was wrong! I’m not really sure how when I said I want 3 8in subs all the same but add mayo to one we got 2 8in and 1 4in. Really? And the first time instead of chicken they were steak subs. And I don’t eat steak. I haven’t been in the store so I can’t comment on the cleanliness but the service is no good. On the upside I did enjoy my chicken cheese steak with fried jalapenos on it, but it wasn’t the best and also a little pricey at that. I say don’t go if you don’t have too.

This is a Jerry’s. There is nothing unique about this location– very typicaly of a Jerry’s so if you like this restaurant chain, you will like this location. Clean location and fast service though :)

It’s Jerry’s, don’t go in with high expectations. Know you’re getting overpriced mediocre subs. I remember Jerry’s when I was a kid. Here and there I’ll grab a sub from here but it’s once in a blue moon. Mediocre and overpriced but I’m no longer hungry and that’s all I was going for anyway. They do have birch beer which is a nice touch.

Turn around and walk away. You are better off at McDonald’s across the street. There is nothing enticing about the place unless you like untidy, grimy spaces. I really don’t know what they are cooking in the back, but I cannot qualify it as edible.
The pizza was barely cooked, so you couldn’t even pick up a slice without the processed cheese gliding off the crust. The pie was pale, limp and doughy. Cheese steak? Where? Not even worth a description.
I’m embarrassed that it will be known that I even patronized this establishment. Ah well, chalk it down to desperation and a temporary lack of judgment.

If it wasn’t for the miserable service I may have enjoyed my mediocre food but eh. So we stopped in here for lunch yesterday. I had a Phillips Crab Cake 4″ Sub. The picture makes the cakes look bigger but they are nothing more than little popable nuggets (smaller than a chicken nugget) of a crab ball. The ranch dressing was good and the veggies (onion, tomato and lettuce) were healthy looking. Hubby had a philly sandwich with some fried Jalapenos on it… he was satisfied. The one cool thing there was that they had Fanta Birch Beer which I love. its kinda like root beer only better.
THe place was not too clean (bathrooms YUCK) and the tables were not bussed. The help there seemed over tasked and under qualified. And in all honesty it compares to a truck stop. But the food was eh, ok at best. It will do in a pinch but for the money you will spend on two subs and some undercooked onion straws you might as well go to the Main Ingredient next door.