Modern Carpet One

We ordered tile and had it installed. The installer was good and floor is what we wanted (not exactly but happy with it), but process was a disaster. To start the tile was not ordered or delivered on the date that it was promised, it was 3 days late. Just a note it would be prudent to check if the tile was shipped when it was supposed to ship especially when you have time sensitive customers.
I kept saying the floor would need leveling, and that it would take an extra day, but the salesperson did not listen and didn’t include the price of leveling for the job. So we freaked out when the installer gave us the price on the leveling, we were prepared to do it ourselves, but we did find an agreeable price to have the installer do it.
On to the next, the grout was not the one we ordered, color or type, after I pointed it out the installer brought different bags with a different color but still not what we ordered but it was close enough so I took it, the radiant heat took 2 days to install because the installer did not notice the size limitations on a 120 circuit (it says online the size of the room a 120 circuit can run, our room is much too big). The installation that was supposed to take 3 days took 5 days including the weekend, so we were happy they started Wed and finished on a Sunday but we couldn’t move anything over until Sunday night/​Monday morning. I will say the floor looks great and the radiant heat works, I wish I could get a warm fuzzy from it but don’t, I feel like they sold me tile and radiant floor, I don’t feel like a customer which is unfortunate because they have a good selection.

I recommend this place to family and friends! Staff was so friendly and place was so organized. I love my new carpet! I will def be going again my future home upgrades. Thank you again to the kind staff.

Modern Carpet One was contracted to replace the pad and carpet in my home. The installers did not install the pad I purchased and took it upon themselves to install the new carpet over the 16 year old padding. The home was vacant since I am remodeling and they came to do this job in the middle of the night without permission (like a thief in the night).

My husband & I bought hardwood floor for entire first floor and carpet for our basement. Tony our sales person was very knowledgeable and helpful to our needs, he even came himself to measure the price was a little higher than the other estimates that we had. After discussing with my husband we decided to go with Modern Carpet One. I believe this was one of the best decisions we ever made. Our flooring was completed with in 3 days as it was promised and the installers showed up on time & did a GREAT JOB. I will recommend them very highly to my friends and relative and I need other work to be done in my house and we are going with them.

The only reason they get one star is their price.
First, I was dealing with Jim (VP of marketing) most of the time. Whenever i went in to go over our project he seemes to not be ready or asked for time to get everything ready. He did this even though I made appointments with him and called him 15 minutes prior to me arriving.
Second, I got new granite coutertops and floor tiles through them. The granite people installed a slab of granite with a chip in it. I called the owner of Modern carpet and she kept assuring me someone would be out to fix it. This happened for the better part of a month. The tile people also broke my pocket door but I decided not to tell the owner as i knew it would be a hassle to deal with them again.
I NEVER complain but these people were horrible. They seemed to only want the money and nothing else. i never got a call back to see if the problem was fixed. i always had to be the one calling. The worst customer service I have ever experienced. Spend a couple extra dollars to not have to deal with these people!

So their pitfalls were not apparent to me, until after I had bought and paid for my tiles.
The salesman was very helpful and really made sure that I had everything I needed for my flooring project. The selections were good and the prices were decent. They had the designs and colors that I wanted so that’s why I went with them. They had a few sales, but not on any tiles that I wanted. They have very unique tiles, so no Blah looking ones here. But the their good points stop here.
They are way too used to providing their own labor and delivery and not very helpful to people who are doing their own projects on their own.
If you do get tiles from this place, don’t buy until you are ready to pick up as soon as it arrives. They’re really pushy about you coming in ASAP to pick up the tiles. If you don’t pick them up soon, they will threaten to send them back to the warehouse and charge you a re-​stocking fee. The sales associate told me I can pick it up on the weekends, and they made me come in on a Tuesday (which I hadn’t planned to). If they wanted them picked up ASAP, then they should have told me that up front. I was led to believe that I can pick them up at my earliest opportunity which is the weekend. The logistics of having to pick up 2000 sqft of tile is not exactly easy. If I didn’t have a pick up truck, I would have had to inconvenience somebody to borrow a truck at the last minute to help pick them up. Not cool. We have busy lives and would prefer for them to be up front about when someone should pick up the tiles.
Not everyone wants to pay outrageous delivery and labor fees to have them deliver. They should be more helpful to do-​it-​yourself customers if they want our business again.