Next Day Blinds

I am writing this review on behalf of my parents. They had new blinds installed today and couldn’t be happier. The salesperson Judy was exceptional. She took the time to go over all their options and helped them to select the perfect choice in product and color. They ordered the blinds on Tuesday and they were installed NEXT DAY on Wednesday. The service techs were very professional, took their shoes off and did an excellent job with the installation. They will definitely use NEXT DAY BLINDS Annapolis again.

Bottom Line: Next Day Blinds offers an array of window treatments and awesome customer service but you usually will have to wait longer than the «next day» for your blinds.
I bought a new construction home with naked windows and since I am sure my neighbors don’t want to see me naked, I headed to Next Day Blinds in Annapolis. Immediately I was greeted by Anne and Rosita but there wasn’t any high pressure sales here, just helpful tips, detailed literature and samples. Ultimately I ended up working with Anne who is very nice, knowledgeable and responsive. Anne helped me pick out shutters and blinds for the windows in my house. She was great about showing me various options, explaining blind terminology and communicating how the process would work.
Here is how the process worked for me:
1. I gave NDB some rough measurements of my windows, told them what products I wanted on those windows and then they gave me an estimate so I could decide if the project was within my budget. I think shortly thereafter I put a deposit down.
2. Next, NDB came out to do exact measurements of my windows. The exact measurements were given to Anne who then provided me with an exact quote.
3. About a week later NDB came to expertly install my shutters and blinds. Final payment was due at this time.
I am super handy; however, I’m over home projects so I was glad to turn leave the installation up to NDB’s team! The installers are courteous, quick and exact. They will also give you tips on how to care for your blinds.
Even though NDB isn’t the cheapest game in town, I knew that it would be worth paying more for the quality of their products and excellent service. I am so glad I used them!
Finally, «Next Day Blinds» is a little bit of misnomer. Although they can install blinds the next day if you want to pay a serious premium, usually it takes about a week from the time they measure to when they come back to do the install. During this week NDB will be making your custom window coverings to order in their local Maryland facility. Personally, I am totally ok with waiting one week for such a great product!

It was a pleasure working with your designer Rosita! She gave us great suggestions on the type of window treatments we needed. We scheduled the install for about and was given time window, which made me a little nervous. But Kevin, the installer, showed up early in the time frame and was pleasant and polite. He even took his shoes off when he came into my house! The install went well and Kevin stayed and demonstrated how the blinds worked. Rosita’s recommendations looked beautiful! The entire experience was perfect from start to finish. I will be going back to Next Day Blinds for my next design project.

It all started on 8÷24÷13. We went to the Annapolis showroom, and were greeted by Rosita. She kindly showed us around, but seemed indifferent to what we wanted. Meaning, we had to pull information out of her, luckily my wife had studied the web site, and had everything she wanted committed to memory.
After placing the order she set us up with a measurement day, and an install day. Measurement day was ⁸⁄₂₈ between the hours of 10−2pm, according to the paperwork Rosita printed and gave to us. My wife was able to schedule a day off for the measurements, and when the clock chimed 2:00pm, she was on the phone wondering where they were. After getting the run around from 3 folks at their office, number 4 seemed to have the apologies, and the answers, for 15 minutes later, a person showed to take the measurements.
The problem, Rosita set the measurement up for 8/​29, however put ⁸⁄₂₈ onto the contract paperwork. Not my problem, I’m going with the contract that both Next Day Blinds, and I signed.
Measurements finished, (took a total of :10 minutes) Rosita called the following day to confirm the color, and the install day ⁹⁄₃ and times, between 1−5pm.
Today is 9/​3, and it is now 5:13pm, and no show from Next Day Blinds. They have called twice, once at 3:00pm to tell me, they will be here between 4 – 5:00pm, and the next time at 4:47pm, stating they are :30 minutes out.
At this point, after the measurement debacle, it was time for some refunds. She offered $ 50.00, and I was unhappy.
10 minutes, and $ 200.00 later we are still waiting for the installers. Hopefully our blinds will get installed today. If you are looking for new blinds, look elsewhere, I wish I could give 0 stars or even negative stars. This is exactly the type of service you would not expect for $ 1700.00
With the issues that occurred as stated above, I received correspondence from their head office. In my business if we have an upset customer we try to ‘WOW’ them with unprecedented service. Next Day Blinds did just that. I was never expecting their thoughtfulness to my needs and they exceeded my expectations.
Thank you Next Day Blinds, all I can say is WOW!