Prosperity Mortgage

NIGHTMARE. Stay far away, really. I should have known things would be bad when the first consultant took over 2 months to return my calls. When I finally hounded him day and night, he called me back. From the hospital. Where his wife just gave birth. Bizarre. He referred me to someone else who was so slow to do anything, it drove me crazy. She seemed clueless as to the procedures needed to do an FHA refinance. She was horrible at returning my emails and phone calls. Never communicated when she received our paperwork, signed documents, etc. It was such a hassle to work with her. Fast forward to yesterday. She called to say we might close today. She was waiting on more paperwork and would call us back when they had everything and let me know. I never heard from her. So I assumed we weren’t closing. However, I returned home at 4:45pm to a message on my machine from the title company woman, who was driving from Baltimore to my house in Germantown, to close at 4pm. But she was running late and was very apologetic. Excuse me? We’re closing? Today? At 4pm? At my house? HELLO??? I kindly explained that we had no idea we were closing and she was floored, could not believe our broker hadn’t relayed that information to us. Thankfully it all worked out in the end, but I will NEVER use Prosperity again. Nor will I recommend them. to anyone. They are horribly unprofessional, lack communication skills, and seem clueless when it comes to a standard refinance. Unacceptable.