Sears Auto Center

They ripped off a piece of my car to fix a flat. I mean, who does that? Didn’t properly put it up on the lift, and off came a side of the body. Still don’t understand how that really happened… They didn’t have the parts to fix it, so they made me come back, called me twice to find a time that worked, only to be unable to find the parts and ask me to come back again. No manager available, none on call. Had to wait 20 min to just talk to someone. Plus the place is dirty, expensive, time consuming, and has poor customer service, for the life of me, I can’t understand how this place is still in business.

Spend the extra few dollars and go to a real mechanic. I had a 4 o’clock appointment and dropped my car off at 4. I checked in with the service rep and gave him my keys. And told me it will be 45 minutes for my wheel alignment. I left and waited in the mall and came back 45 minutes later. My car was still in the same spot. They hadn’t touched it and there were no other cars they were working on. I told them to give me my keys and I left. They didn’t even care.

Service here is impeccable! Our mechanic Devin Marine is friendly, efficient and knowledgeable about the work. Great service and we are consistent customers. Fair pricing and speedy turn around service. Highly recommend!

Today’s horrible experience: Let me start by mentioning last November I paid for the one (1) year alignment service from Sears. My Volvo XC90 was up for the 100k service, so I thought I would save a little money by going to Sears. Big mistake! Huge! I made an appointment yesterday for 10:00 am today. I took it in for an 1. oil change, 2. tire rotation, 3. check/​adjust the alignment (since I had already paid for this service), 4. check brakes, 5. Evaluate steering/​suspension, and 6. their multi-​point inspection. I also asked that they check the PCV since that is a recommended item to check per Volvo at the 100k service. Jack the salesman was completely clueless about this request of the PCV. He said that was part of their tune-​up package and there was no way to «check it,» etc. (This was the first hint that the guy was clueless.) At drop off I was given a «Promised Time» (their words on their contract) of 12:00 noon. No problem yet, as I wanted to check out the Terminator Movie anyway, and there happened to be a 10:40 showing. (Highly recommend Terminator by the way, but I digress…) Terminator Genisys was 126 minutes, not to mention previews, buying popcorn, walking to the theater, etc. After the movie I responded back to Sears Auto Center and see my XC90 sitting in the garage area, but NOT in a bay, and not being worked on, a little before 1:00 pm I think. Jack the salesman mumbled something to the effect of «it should not be much longer for them to wrap it up.» So I return to the mall to look for something to eat and people watch. I return to Sears Auto at around 2:50 p.m. My car is in the SAME SPOT I saw it in at 1:00 p.m. Jack proceeds to lie to me telling me that there’s a manager in the garage area who was at fault, and then later tells me there is NO manager in the garage area, or the front sales floor area. Then he said he did not know of the delay when I was there at 1:00, and added that they’re short on mechanics and the ones who were there are working on jobs from Sunday and Monday. All they were able to complete on my car was an oil change and tire rotation for $ 82.00. NOTHING else was addressed. I could have had this done at Valvoline cheaper and it would not have taken five (5) hours of my day! They also passed blame onto the web sites reservation system for not knowing what their work load was and other customers who came in before me. I thought that was the point of making a reservation, so you would have a time slot ‘reserved.’ Keen idea, don’t ya think??? So, here I am, a DAY blown for an oil change and tire rotation. Now I’ll have to go to Volvo, pay them for THEIR service which would include and oil change, tire rotation, and PCV check even though I spent time and money at Sears! Sad, looking at the reviews it appears THIS location is exceptionally troubled. My advice, go elsewhere.

This place will do anything to rip you off!!! From upselling to downright lying about your «dead» battery! Ugh STAY AWAY!!!

Pretty terrible. We’ve taken our car there for oil changes and tires numerous times. The last time they did something to the car which caused a tough idle. Had no issues when we brought it in but it was immediately noticeable when we left. Not sure where they find their employees but I doubt their training.

I wish I could give this place 0 stars. This is by far the worst repair/​tire shop I’ve ever had an experience with! Every time I’ve been in there the employees act like I’m wasting their time. I purchased a set of tires online at
and had them mounted and balanced at this location. I’ve gone back 3 times to have the tires rebalanced and they kept telling me they were all balanced. I continued to have a vibration at highway speeds so the last time I took it there they said the rim was bent. Before I spent a bunch of money on a new rim I took it to Koons Toyota for a second opinion. Turns out one of the tires wasn’t balanced properly! I will never do business there again and will never recommend this place to any friends or family members. Stay away!

While I spoke to a nice person on the phone that said changing two tires would take about an hour, when I arrived this morning, I was highly disappointed (like most others who seem to post here).
I arrived just after 8am this morning. As there were three people in front of me, didn’t think it would take so long to check in… however, when I was able to meet a ride to take me to work, it was 8:30am — it took 30 minutes to check-​in four people! The service was good but extremely slow.
Then, I stated I needed to get my car at 11:15am — this was 2 hours and 45 minutes later. I asked if this was going to happen, they said probably and they would call me when it was done. I called them at 11:15am — they said it would be another 1.5 hours.
From their conversation on the person in front of the line, there was one car from the night before — so I was car #5 and they wouldn’t be done until 5 hours after they opened!!! This is a huge service issue and is affecting my work day.
If you need timely and dependable delivery of your service — AVOID SEARS!

Horrible «service» two weekends in a row (because I had to return so they could fix what they had done the previous weekend). Had front end alignment and four new tires. Both times, the same customer service rep kept trying to suggest I had been «rooked» by the previous owner, that somehow the problems were my fault (I wasn’t driving correctly!). After I left the first time, my car still pulled to the right and I STILL had a front end vibration!!! This after spending 5 hours there. Second time, same cust service rep suggested I wasn’t holding my steering wheel straight (!) and that’s why, when I let go, the wheel went to the right. Told me the car had probably been in an accident (what? NO!) I told him the CAR WAS PULLING TO THE RIGHT still and needed to be looked at. The same mechanic re aligned the car and rebalanced the tires and now it is fine. That customer service rep needs to be fired. Hate this place.

I will NEVER bring my car into a Sears auto center because of the service my boyfriend received here. His oil light came on and he brought it in to them because they said they were a full service garage and we were at the mall anyway. All we needed to know was whether or not there was actually an issue with the oil pressure or if it was just the sensor. They «diagnosed» it with a broken sensor and sent us on our way. Next day car completely died, and when we had it towed back there they finally actually checked the oil pressure (they had previously just hooked it up to the code reader), and lo and behold the oil pressure was low. Now the engine is toast and they refuse to take responsibility for it.

DO NOT GO HERE. All I needed was a wheel alignment which is priced at $ 85. Ended up getting a new tire rod and whatever else. They had to go to another place to get the parts and tried charging me double. So even though I finally wasn’t charged double for that part, they still tried overcharging me. At first they priced everything to $ 370. Once my boyfriend showed up and haggled them the price was dropped to $ 290, which we still felt like we were being over charged. I brought my car in at 3:30pm which the said it wouldn’t take more than 1.5 hours… I finally got my car back at 9pm. Absolutely ridiculous.
Lesson learned.

In the name of all that is holy, DO NOT BRING YOUR CAR HERE.
I will forever remember Sears as the place that murdered my car. Murdered it!
Long story short, I had a little beater car, a Geo Prizm. Great little cars when you don’t have to worry about snow, I wish they’d bring them back. Everyone should be lucky enough to have a beater vehicle. You can have a lot of fun and get a lot done when you have a little car or truck you can smash things into, smash into things, whatever, and not really care. We had some real adventures together. I still think of it as I go over all the old dips and crests, which when hit at the right speed and angle, would send its lightweight body terrifically airborne. I miss it while crossing bridges on the kind of windy days that would bat it around from lane to lane. That car even hit something historical once. Left a nice gash toward the back that became a great conversation starter. The point is, it was something someone very important hitched his horse to, and no one can prove I was driving at the time.
Anyway, in a moment I live over and over in my nightmares, I brought my little Geo to Sears for an oil change. Got it back, drove a couple miles, and with a skull-​grinding clang clang clang bang and a shudder, it died. Right at the corner of Riva and Broadview. I think a piece of my soul may still be out there, wind-​whipped and tattered from the gusts of years of passing cars. Listen for it on still, sticky summer nights, after the peepers have quieted and the lightning bugs dance lazily above the grass. You just may hear a forlorn echo: Gaaaawwwddd daaammnnn yooouuuu, Seeeaaaarrrssss!
The post mortem:
Following the oil change, the plug was never replaced, that is to say, all of the oil drained out, and my unlubricated engine did what unlubricated engines do; it died. After making myself Sears Auto Center’s living nightmare for two weeks, they admitted as much. The manager of this crackerjack operation even told me that my car was the first one ever worked on by their newest employee on his very first day, and that I shouldn’t be so hard on them or him, «because he is still learning and we don’t want to discourage him.» When I found out that this protégé was a delinquent from my ‘hood, well, knowing what I knew about him, had I known he was working at Sears, I would’ve put pedal to where floor mat used to be, and fled as fast as that little car could accelerate (which was not very). Far, far away.
Given that life had me terribly busy with other matters at the time, and that my poor old Prizm was worth so little to a world that favors the shiny, the fast, and the operable, I grudgingly cut my losses and bid adieu to what I was now forced to refer to as about $ 100 worth of scrap. Forgive me, dear little car.
The take-​home lesson:
1.) The Devil comes in many forms. One of these is Sears Auto Center.
2.) Always check the work of «experts.»

This sears auto center is poorly managed, and customer service is terrible. I paid 50 dollars for an oil change and 15 for tire rotations. It took them about 2 hours to complete. After shopping for about 1 hour and a half, i came back and watched them work on my vehicle from a large glass window room. They had totally skipped the rotation. I had to inform the employee when he handed me over the keys that I had paid for a rotation. That took another 30 minutes. If I hadn’t been there watching, I would of paid for nothing!

It took them 2.5 hours to change my oil and balance my tires on a Monday morning. The cost of labor was exorbitant and as far as I can tell, my tires have not been balanced correctly. The staff member Cynthia was totally disaffected, made no eye contact, only spoke to me in brief, irritated quips and made no effort to explain the pricing or procedure. And when I finally got back to my car there was an empty can of soda rolling around the front seat. I do not drink soda, my car is not a trash can! AVOID THIS PLACE!

I have bought many sets of tires from this Sears over the years and have always received marginal to poor service but a recent visit has ensured that I will never go there again.
I brought a wheel in to have a new tire installed after a neighborhood kid slashed tires on my and 13 other cars. I dealt with a young lady who spoke poor English, knew nothing about cars and didn’t know how to run their system. Then the other girl there told me to carry in my own dirty tire even though I was in business attire. When I told them they could do it for me they refused and said I could wait until a tech was free but it may be 30 minutes or so… My potential tab was $ 170. I left and went down the street to NTB who hooked me up right away and matched Sear’s sale price.

DO NOT BRING YOUR CAR HERE!!! Between the horrible service and ridiculous amount of time to fix minor problems this has to be the worst choice of garages. Mechanics just standing around talking while they waiting room is full of upset customers. Waited 3+ hours to have a headlight replaced then stupidly came back to have a tire repaired and waited over two before leaving and taking it somewhere else (after watching then drop a lady’s SUV off the lift. Not worth it!

AWFUL! I’m not sure how these technicians have a job. I will NEVER go here again!

Last straw today. Showed up 10 minutes after the Center’s 8 a.m. opening. No mechanics had shown up for work and they weren’t sure when or if they were arriving. Estimated time for a simple oil change — four to five hours. I gave them one last chance and they showed abysmal customer service yet again. No more.

Helpful both on the phone and at the check-​in counter. They provided great service and told me what they could do and what they couldn’t before I even committed to any service or dropped my car off. They’ve really stepped it up compared to the other reviews I’ve seen. I just wouldn’t want to wait inside for long. The fumes from the rubber tires would make anyone loopy. The mall is right there guys… I’m sure you could kill time waiting on your car service better in your favorite store than in the little gray waiting area.

Awful service, bad attitude. complained to Sears online about the service and got zero response. Bought a set of 4 Goodyears a number of years ago… not a big deal — tires came with lifetime balancing and when I took the car in a few months later and dropped it off was told that it would be a couple of hours — went to Mall and shopped and then rerturned to pick car up… long line to retrieve keys to get out of there… note — I owed nothing for this service — but salesmen were busy upselling customers and did not have time to deal with folks who were picking up cars. After 45 minutes of waiting and watching customers dicker with salesmen over tire prices I popped a cork and insisted on my keys being handed over to me… I still am trembling over the ineptitude of that experience… the place is a total JOKE — AVOID… see my review of Tires Plus on Hudson street there’s a well run business!