Liberty Mechanical Corp

Long story short: My parents bought a house 6 months ago and bought a home warranty plan along with it. The water heater went out on a Friday. Dad called the warranty company and they sent out a horrible plumber on Monday (3 days without hot water!) that said that the unit needs to be replaced. The replacement and labor are covered under the warranty but the modifications that need to be done ($ 400) are not covered. I found out the water heater was 4 years old and contacted the manufacturer to see if it was still covered under their warranty. The manufacturer got me in touch with a local dealer that in turn recommended Liberty to do the replacement under warranty. Boy were we lucky!!! I spoke with Jennifer close to 4pm and she managed to secure the delivery of the new heater the NEXT MORNING. She also said her tech Eli will be there by 12 or sooner after the delivery to install it. She was also very helpful answering all my questions and concerns. Tuesday morning the tank was delivered and Eli called and showed up by 9AM! AND Jennifer called my mom to make sure everything was going fine! Talk about above and BEYOND customer service! And my mom was thrilled with how professional Eli and Jennifer were. People and companies like these restore my faith that there are still good people out there that really do care and aren’t just trying to scam extra money wherever they can. I’m glad to know that my whole family now has a trusted plumber to call anytime.