Polo Ralph Lauren Factory Store

So I had called this PRL store in search of a specific piece. A man by the name of David answered the phone and to be honest, I had too many questions about shipping and returns. To the point where I was annoying myself, but David kept polite and professional. I had the best possible outcome. He found exactly what I was looking for and placed it on hold for me. Told me to go in and ask for Taylor and he would help me out.
I walked in and was welcomed politely by a lady. I asked her for Taylor and she insisted that she was able to help. I told her my situation and she said that she didn’t know what I was talking about. She ran around the store looking for the piece when I had told her it was on hold. She kept saying that they didn’t have such a piece. She went behind the counter and without really looking she said it wasn’t there. Taylor comes to the counter to assist her and wahh-​laahh!!! He goes behind the counter and right next to her, there’s bags of items placed on hold from other people including mines as well!
If I wouldn’t of encountered this female associate that was rude and not helpful at all, this would’ve been a five+ review do to David and Taylor.
Thanks Polo for David and Taylor!

Can find some good prices here.
Living in AZ where today is 112 degrees I generally just look for tshirts that are nice and they have the Ralph Lauren V Neck 2 for $ 15.
They have my favorite RL Cargo Shorts regular at Macy’s at $ 75 for $ 35. Have a pair in almost every color now.

I will never go into this store again!
I was treated rudely!
I asked for a top for Palazzo pants and the young service associate did not know what they were she said excuse me I will be right back! All of a sudden this old blonde trying to be preppy yells out in a very loud voice
Palazzo pants? I’ve never heard of those!
She approached me in a loud defiant manner. Yes I said defiant! She continued loudly about how she had never heard of them!!! I was very embarrassed. Everyone in the store was looking at us. I lowered my voice and said that they do exist as she should look them up in the dictionary or maybe the runways in New York.
She judged me by the way I was dressed
Succeeded in not only embarrassing herself but the store! Beware a senior citizen has run amok and sadly lost a good customer for their store!!!

I shop the sales here and always do well. Their quality has never changed over the past 30 years and with the outlet store I get it at a value price.

When «discount outlets» started appearing about 20 years ago, they were great! Now, not so much.
In the beginning, it was a great way for stores to get rid of their overstocked merchandise. Now, they have just added extra lines just for this distribution channel. See my review of Coach Outlet.
Polo is no exception. Men’s button down Oxford shirts are advertised as $ 64.99, less a special store discount of an additional 30% off. I have never been here when there wasn’t a special store discount of 30% off!
Okay, so about $ 46 or so. Both, Dillard’s and Macy’s have nearly the identical discounts and pricing. Second, rather than the heavy duty 100% cotton Oxford shirts, they are now carrying a lighter weight blend for similar prices. A knock-​off if you will of their own product. Wow!
So why shop at an Outlet, when your favorite major retailer can meet or beat these prices?
In the future, I will take a pass. Sorry!

Good size store that is clean with friendly staff that are helpful. Real good selection of polos and tees. Also good selection of items on sale from there already good prices. Recommend to anyone looking for polo gear for a good price.