Antioch Small Engine Repair

Unprofessional and extremely rude to EVERY person who walks in the door! The place is completely dilapidated and dirty, inside and out. The employees are cranky, rude, and completely helpless. It is such a shame that we, as consumers, have put up with this for so long. Especially since our hard-​earned money Is not paying for quality service or a decent place to go for small engine needs. I will definitely be taking my business elsewhere and spreading the word!

Update to repair– had to bring back as the repair was not completed properly. They did get to it that day and got the tractor back to me. The lady there is pleasant and helpful as are the guys who work on the equipment, the owner however is unpleasant and rude. Will not go back.

I’ve taken numerous pieces of equipment here the last several years, chainsaws (various manufacturers), lawnmowers, sit down mowers and snow blowers, and have been thrilled each and every time. I’ve seen quite a few threads complaining their prices are high on new items. Why does this surprise anyone? The name of the business is «Small Engine Repair». They do repairs and they do it very, very well. Complaining that their prices on new equipment are too high is like yelling at the car wash owner because his/​her prices on wiper blades is too high.
They can repair, maintenance, tune and sharpen about anything. You purchase something at Menard’s or Wal-​Mart, it breaks and these are the folks that end up fixing it. In fact, they do repair work for many larger commercial stores like Home Depot.
To be in business for over 20 years you have to be doing something right. And they do Small Engine Repair, and a bunch of other things right.

I purchased a chainsaw at Menards that broke down after a couple months. They told me to take it to Antioch Small Engine Repair for warranty service. Right after walking in their business, I experienced the poor customer service they are known for around here. I left my chainsaw with them and was told I also needed to leave a $ 20 deposit which would be refunded after they were repaid by the manufacturer.
The repair time took about a week longer than the estimate (not a big deal) and the chainsaw had been cleaned and was in perfect working condition again. They claimed they hadn’t been paid yet and would call when they were able to refund my $ 20. Six months later and I’m still waiting.
They get two stars for the excellent repair, fail to get a star for their customer service and also lose two for keeping my deposit. If I need a repair again, I would look around for other options until I hear their CS has improved.