Rigid Masonry Inc

We hired Rigid Masonry to add some courses of block to an existing block wall surrounding our backyard. All the neighbors agreed upon the plan and looked forward to completing the project before summer. The workers arrived on schedule, but the project was partially unfinished due to lack of materials. The company also claimed to provide a «full cleanup,» but we spent hours shoveling the left over concrete and rearranging the moved rocks. We paid in full that day with the agreement the team would return the next day to finish. Travis Zinner, the company owner, called to cancel the appointment the next day and said he was unable to complete the project due to «staff quitting». He then said he would mail a refund check, which has never been delivered. I have made several phone calls to him but never had a return call. My advice is never hire him or this company if you want honest work completed.

Our neighbors hired Rigid Masonry for their block wall around their entire backyard. We split the cost with them for the section of the common property line. The workers spent a LOT of time chatting and taking breaks throughout the first day when they were taking out the old wood fence and digging the holes. When they poured the concrete footer on the second day, luckily, our neighbor was off work so he could «supervise» the workers. They didn’t pour a 12″ footer so our neighbor had to point that out to them. They ended up pouring the correct (according to the contract) footer. On the third day, they starting laying bricks. They worked kind of sloppy, «forgot» to pour some concrete into the columns which needed to be pointed out as well by our neighbor. The crew noticed soon that they were running way behind schedule. They should have been done within 4 days, but there was no way!
They left the construction site on the 4^th day with the gates missing and a huge amount of dirt; promised they will clean up everything the next day.
Next day, the gates were hung. But they were the wrong gates! I don’t remember how many times we told them that we wanted to have the gates open the exact same way as they used to and they built both gates (neighbors and ours) wrong. When we pointed this deficiency out to the owner Travis, he shook his shoulders and said «Uhm, I guess that was a mistake.» Really? No apologies, no accountability, nothing!
When the workers left, there were HUGE piles of dirt left in both our backyards, there is stil a lot of overpour from the concrete footer which we have to break down ourselves. The «full cleanup» that was agreed upon in the written conract is a joke. I understand that we had to expect some dirt after this construction project, but we hauled away about 12 wheelbarrows of dirt (for a 25 foot long fence) and are still not done.
I don’t recommend to anyone to use this company if you would like to have quality work done all around. If we hadn’t pointed out the deficiency with the footer and colums, they would have done a sloppy job without us even knowing.
Not a customer service oriented business at all! Sloppy work, no accountability, absolutely not happy with the cleanup we homeowners have to spend our weekend on…
If you are looking for quality work and cleanup, you are definitely better off to use Toro Construction.

Amazing. These guys do quality work and were very affordable. The business owner Travis Zinner, actually did most of the work himself, used quality materials, and got done in record time. Everything was exactly as we asked, and they took great care to ensure that we were satisfied every step of the way.
The guys working with him were quick and friendly, and really seemed to enjoy what they were doing. They didn’t even seem to notice the heat, and afterwords we were truly impressed with the finished product. It came out even better than we’d anticipated, I’d recommend them to anyone.
5 stars all the way around