State Employees Credit Union

UGH! These people have screwed up three times with me in pretty major ways. The first time they spelled my name incorrectly. Second, they forgot to re-​order me a card with my name spelled right and got very snippy with me on the phone when I asked about my card as I was going back to school and needed a new one. I went to another branch and they told me the people at this branch just plain forgot to order it and didn’t bother to check when I called (after 3 weeks). Today, I found out that when I asked them to cancel a credit card, they also canceled my debit card. Today is a Saturday so I am unable to purchase anything until Monday when I can call and hopefully get them to turn it back on. I like SECU as a bank but this branch is the worst and has me considering switching.

SECU has always done an extra special job with customer service. I have found that they will go out of their way to make you happy or service your concern.
I have always been greeted by a smile and a hello when I entered any SECU. They are quick to take care of your transaction with a friendly attitude.
If you are able, make this your home for your savings and checking. They do offer other services as well.

Great service again today. Saw Dustin Jones to help us order another ATM card. Short wait, Dustin was very knowledgable, thus we were in an out. I have been going here for about 7 years now and always great service with a smile!