Walmart Supercenter

Yesterday I shopping at Apex Walmart looking for Cactus Potting Soil. The man in the garden department didn’t even know what it was! I found a sticker on a shelf with abbreviations that appeared to mean Cactus Soil located right next to the Cactus Food. hmmm…
I asked the clerk if they might have some in stock and he used a scanner to check the sticker. He told me they had none, but Holly Springs location had 6 bags! Wow, I was happy until I went from there to Holly Springs Walmart and found they also had none. That location’s garden department told me that «you can’t go by what the computer says!» What??? Why do they even use that if it is inaccurate?
The check out clerk was very unfriendly and acted like she hated her job. What I do love about the Apex Walmart is the selection of items in the store. That is why I occasionally go to that location.

went to their Vision Center yesterday and was told that there is NO Dr. at all and they don’t know when they’ll going to have. She, the Optician proceeded that the Dr. abruptly quit without prior notice,.nice thing to tell prospective customers. Just shows Walmart Vision Center does not know how to handle their employees and vendors needs. For a Dr. to quit with no notice tells so much about this firm.
So we decided to just purchase the glasses that our daughter liked to bring to another eye Doctor, however, she said that we could not do that either because we have to have our daughter’s eyes checked and order it with the prescription, though we were clearly told that there was no Dr. in the house. What a dysfunctional and disorganize place this is. Be warned and Look somewhere else for your eye exams.

I have no issues with Walmart, believe me, I know what I’m getting into when I walk in one. They are cheap but lack in compassion and motivation, however, I knew exactly what I was getting, so I didn’t see this as a problem. Now in typical Walmart fashion, we walked up to the register with 3 extra things we didn’t foresee getting. One was an item for myself, the other for the household, so my husband went first with our one item so he could charge it to our joint credit card.
The cashier was nice enough, until it came time to pay. As the usual way we’ve been doing it for 14 years, my husband proceeded to swipe his credit card down through the side slot of the pin pad. Immediately we were reprimanded and told he had swiped it wrong. Checking to make sure the black strip was on the right side, he swiped again. This time, the cashier comes running around to show us that their new machines require you to insert the card under the machine face. Mind you, this is rather hidden and there’s no sign or instruction on the pin pad to inform anyone of this change. Not to mention, the side swipe option is still there, so unless I fell asleep for a year, this isn’t exactly an old concept, so how the cashier can get mad at us for not knowing it, is beyond me. So he inserts his card and it doesn’t scan. Inserts again and after 3 tries, finally, the dumb thing reads the card.
So now it’s my turn and, watching how he struggled with the reader, I now knew to insert underneath. So I insert my card and, surprise, card error. So I pull it out and we try again; error. Again, the cashier comes running around to «show» me how to do it, despite the fact that I think I’m pretty confident in how to insert a card into a slot. He then looks at my card and (he had broken English) tells me my credit card is «wrong» and I need to use a different one. For the record, I was using a Visa debit card, nothing odd or unaccepted. So I ask what’s wrong with it and he informs me that their card reader only accepts cards with «chips» in them now. My husband shows me the gold little square on the card he just used, which is fine, but you’re telling me that my debit card issued by the bank is an unacceptable form of payment? So without the cashier’s permission, I swipe the card on the side and it tells me to «wait for cashier». So clearly the machine still works that way, however, he refused to actually hit any buttons, he immediately voided it and asked me for another card! I eventually ended up paying cash, so no this was not resolved, the only thing I resolved was to use self checkout at a different Walmart from now on!
This option is still not at our usual Walmart, but seriously, don’t get angry at the customer because your new machine is still clearly faulty. Also, put up a damn sign! No one is going to know to insert under when the side option that we’re all familiar with, is still there!

I like this walmart because it has different things compared to other walmarts. I did however stand in line for a while because there was only one line open!!! I understand its walmart but dang come on.

I personally do not shop here because of the horrible customer service. They are always rude, nasty and slow. Not to mention the array of sociopolitical issues associated with this company.
I had to come here today to return a dozen eggs, of which 9 were cracked on the bottom. I would never buy anything here but my other half stops here in a pinch (Why!!!). I arrive to a line 15+ clients long with one cashier working.
I, as the last client, in line had to stop an associate who was working to put back discarded items (and ignoring the ever-​present line) and ask her to get someone to help manage the line. She rolled her eyes and looked around as if she didn’t know what to do or who to get. I then suggested for her to get a manager. Suddenly, 3 managers/​supervisors appeared and managed the line after a panicked frenzy.
I ended up completely returning the eggs and taking my money elsewhere.
Never again! Stay away.

Yvette (sp?), who is a customer supervisor at this location is extremely rude and unfriendly. While trying to ask how her day was she completely ignored me and just rang up my items with a stone face. Thought it should be know. Usually the workers here are friendly and helpful. Walmart should reconsider who they deem fit as a customer service supervisor. I’m sure there are plenty of hard workers at this location who would love a chance to move up and have her position!

Teresa Drake runs one of the sharpest smartest Walmarts in the Walmart family of stores she’s been here since day one and I truly enjoyed coming into the store in Apex to shop over any of the others in the area or any of the others I have visited across the country hats off to you Therese Drake and your team at the Walmart supercenter in Apex North Carolina.

Clean store, but it’s still a Walmart. Meaning rude employees (almost always the case) and always understaffed — leading to lonnnggg lines and probably why employees are rude in the first place.
They need to have more people working during peak hours to alleviate stress on their poor workers which ends up taking an unfortunate toll on the customers as well.
I avoid this place altogether & go to Target. Cleaner store, friendly employees, & great deals with clearance/​store sales/​coupons.

We almost never go here because it is so frustrating waiting in line! They have almost 30 registers but never more than a handful open. Target down the road is much easier to get in and out of, and the prices are about the same.

4 stars for organization and cleanliness. 1 star for the lines and never enough cashiers. Never ever.

I would avoid this Walmart for ship to store. I’ve had large items delivered to this store twice and both times items were damaged and I had to wait for redelivery. Service is very slow, they usually have just 2 cash tills open. Photo area is better at the Kildaire rd Walmart. Could be a nice Walmart but this store doesn’t have enough customers to keep it running properly.

Pretty good for a Walmart. They have a few really good employees and so far I haven’t encountered anyone bad other than the manager. However, they still suffer from some of the same problems all Walmarts have such as very long lines, empty shelves, hard-​to-​find employees, no one answering phone calls, and selling rotting food. I have had horrible problems with milk already being spoiled despite not having passed the expiration date, as well as frozen vegetables and ice cream being obviously thawed and refrozen. I think something may be wrong it’s their refrigeration system.

This store is really clean and nicely organized. It is obviously it is a newer store because it doesn’t look or feel so run down.

This is a newer Wal Mart, just a little cleaner and neater than most.

It is your average Super Walmart. Clean, don’t think about buying your veggies here. OK prices.