An English Cobbler

I just got back from there, picking up two purses that they have had there for weeks just be be spot cleaned. I called and stopped by several times only to be told they would call me when they were ready. Today I started to think something was not right so I went in to get my bags and got the same excuse again «we didn’t get to them yet». No sooner did I get home (within 10 minutes) and she called and said they couldn’t do them and that I should come back and pick them up. So I turned around and drove back down there. Needless to say I won’t be going back. Very unprofessional and no customer service skills.

My shoe needed a minor repair. I brought it in on a Friday and was told it would be completed by the following Tuesday. I drove from Riverview to Apollo Beach on Tuesday and it found out it was not completed due to a backup from the building being closed for fumigation over the weekend. They took my number and said they would text once the work was completed. I received a text that my shoe was ready for pickup. I drove again from Riverview to Apollo Beach. She handed me the shoes, and they weren’t mine. She took my number again and said she’d text once they find my shoe. Two wasted trips and a frustrated customer. I doubt I’ll be a repeat customer.
ADDENDUM: I picked up my shoe today (07÷15÷15). The workmanship on the repair is excellent. They gave me a 20% discount coupon for any future repair along with a free shoe shine. I’ve modified my original rating.

I brought my boots from Michigan to Florida just to have the English cobbler take care of them. I had only one day in the area, and he took care of me on the spot — done in a couple of hours. Fantastic service, fair prices and very nice guy. A true professional. I really don’t want anyone else to take care of my expensive footwear. Very classy.

Love this place! The couple that run it are awesome. Prices are in line with the quality work the owner does. I wouldn’t go anywhere else!!!

Excellent service, even stayed open to re-​heel my shoes, they were done in an hour. I was really pleased with the finished result, looked like a new pair of shoes. Would definitely recommend «An English Cobbler» first class!

Great prices, and the guy that owns the place is super friendly.