Chipotle

Chipotle here is pretty good. Chicken bowl is my favorite. If I have money for guac I’ll get it and it’s always fresh. This one doesn’t seem to have the ecoli or whatever disease. Very clean and very fresh.

There is only one Chipotle that gives you the quality and efficiency of the Dr Phillips location. Don’t expect it anywhere else or you will be greatly disappointed. I recently moved to altamonte after living in Dr Phillips for 8 years and I miss MY chipotle everyday since I’ve been gone the dry food is only matched by the unprofessional staff at the Casselberry and Altamonte Springs locations no wonder this franchise is in trouble!

The service has been consistently bad, whether we go at night during the week or on the weekend.
Case in point: we went there at 2:00pm on Saturday. There was a line of customers from the counter to the door and no one making any food. There was one employee sweeping the area and 5 employees in the back doing something with the tins of food.
We waited and waited and waited until a lady finally came out and started helping the people in line.
Then the line started to move quickly, but then she decided to stop making orders and start re-​organizing the tins of food: first replacing the tin of chicken, then rice, then something else.
Then we she got to us, she moved down the food counter and started putting toppings on the people’s orders instead of starting our order and instead of letting the next employee put toppings on the order. Though to be fair, that lady seemed busy wrapping the burritos.
Then when the guy in front of us was ready to pay, the cashier was nowhere to be seen! She was apparently either sweeping or doing something with the trash. But there’s still a long line of customers ordering and wanting to pay, so how can the cashier leave the register?

Really cool place to eat with your friends, food is always great. Wish I got more steak in my bowl but everything else is great.

Still good. Parking lot is very roomy and accessible. I received great service today and good portions. Got in and got out! This is my favorite Chipolte.

Seriously the worst customer service! There’s a whole line nearly out the door and half the staff is standing around doing nothing while the other half is working on massive called in orders. Waited for over 30 mins. Not even an apology from the staff.

Consistently smaller portions compared to ANY other location. My 13 year old even noticed. Will visit the other location from now on.

Aw come on! I really want to like this place :-/
Food was good today. But service could have been better — They were out of iced tea and took their own sweet time with getting refills. Also no lemon slices available and tables were dirty. I think this chipotle is a victim of its success — too many people and maybe not staffed enough?

I love the brand of chipotle first off! Most of the time they are perfect but this location for the second time has given me sub par product. This past time my burrito tore and they double wrapped it? Which wouldn’t matter if it was because there was too much food in it but it wasn’t. Which brings u to my other problem… In even or consistent amounts of ingredients… I got more beans than rice and then a lot of tomatoes that made it soggy! I just hope their staff ups their game

Yes, we are back again today. It’s less busy. And always, nice! Music a little loud today, but I think we are too close to the speakers! Chicken bowl, tortilla on the side and sweet tea!

And they are back to forgetting to thaw their frozen corn or salsa or cheese or something before serving it. It’s mind boggling. This is the only Chipotle in the world that can’t figure out that a burrito shouldn’t leave your fingers feeling cold and wet when you eat it. I’m not exaggerating.

Every time I go here the food is always great and I get my food quick enough to eat in my lunch break. The service is always great and the facilities are always clean.

We come here all the time and generally receive good service, but tonight it was extra fast! Lots of people working, plenty of everything ready to be served. Our food is always delicious!

Love this location. They are prompt and give generous portions. Always smiling! Wish the dining area was larger– but that has nothing to do with the food/​staff! So happy you opened in Apopka!

I go to this location at least 4 times a week and get good service and great food. The dining area is clean, everything in the drink area is stocked and they make the tea right, which is a big deal to me.
Highly recommended.

I definitely agree with Daniel M, this location has improved significantly since it first opened. I’ve probably eaten here about 50 times and only once have I ever had an employee that was rude and impatient with me. I spoke with the manager Amanda about the situation and she assured me that he wouldn’t be around much longer. She was also nice enough to offer me a free meal with chips and a drink even though I told her that it wasn’t necessary, she insisted that the next time I come in my meal would be comped. I really appreciate how professionally she handled the situation and because of that, I will certainly be coming back.

Who tries to take food from a baby? Chipotle apparently. We have a four year-​old who is allergic to dairy. We love the concept and food. But this time was strange. We ordered our usual single taco for our son. All on the side we ask: Carnitas, rice, beans and… mild salsa?! How could we? Well, since he cannot have cheese, we give him a side of tomatoes, which he may eat one or two bits. This Chipotle wanted to charge us for the salsa. First time we have ever felt like we have did something wrong. By the way none of the sides were placed on the side, my husband gave up trying to get this order right. We hope this is isolated because Apopka is limited with food options.
Typically, they over spice their meat making your mouth unbearably hot. This time it seemed they had left the seasoning off all together.

Meat was under cooked, kind of scary

I was excited to try the new Chipotle in Apopka. We had an early dinner one night and were less than impressed. I’m adding a star for the wonderful business model Chipotle has– humane treatment of animals, most of then hormone/​antibiotic free with a nice dose of local/​organic veggies. You can eat here and still feel good about yourself.
As for this specific location… The girl assembling our order was forgetful– she kept asking things we’d already told her. She was slow and her assembly skills sucked. I could have done a better job! My burrito was HUGE, however, about the size of a small football. It was enough for two meals. We got a side of somewhat stale chips that were prebagged and not warm or fresh at all. I thought overall my burrito was kind of bland– I’m not into spicy food but it just seemed to lack flavor. I think that Qdoba has better flavored food than Chipotle.
I agree with others that the inside looks unfinished. I know that’s the look they are going for but it’s a little lazy. When one wall is just plain plywood, well, it leaves something to be desired. They were also playing this obnoxiously LOUD music in various languages. We dined in but I couldn’t wait to get out of there!

Looks like everyone is in agreement, 3 stars for this new Chipotle in Apopka. It is smaller than most I have been in, and the décor seems even more rustic than other locations I frequent, but it is nice to have one somewhat close to home. I have been twice now, and I’m not sure who seasons the meat, but both trips the steak and chicken were unusually spicy, although not a big complaint for me, as I like spicy food.
In the trips I have made here, the potion size seems to have improved a bit from where other reviewers have mentioned in the earlier days right after grand opening. I completely agree with others as well, with the seating arrangement being a bit cramped, so we sat outside on both of our trips.
I truly hope this means that they might consider opening a store down further into the heart of Apopka, but for now, it’s nice to have one on the outskirts.