Kennedy Transmission

I have been taking my car to Kennedy Transmission in Apple Valley. They are a hard working group and have never served me wrong. They worked with me on a recent brake issue. They did the rear install and the calliper failed. They were willing to fix it at a minimum cost and worked hard to make it less of an inconvenience.
The reason this place can not take walk ins is obvious. They are providing great service. I have had times when they can take an appointment, and I have been turned away due to being busy. Their staff is very appreciative and kind and are always busy. Great people in my mind to support!

My go-​to car shop for my Lexus. The owner and mechanics are nice and professional. They do quality repair for a fair price.

Wow. I had the complete opposite experience as compared to the previous two reviewers. I sent them an email through their website, abd their owner — Dave — called me back within an hour. He set me up for an 8:30 a.m. wait appointment. When I arrived for my appointment, the guy at the counter was friendly and professional. I got checked in quickly, and he invited me to wait in their waiting room. This was my first visit to their shop, and their waiting room is nice. After about an hour, they told me what was wrong and what it would take to fix it. The fix was very minor compared to what could have been worng — that was a pleasant surprise. An hour later I was out of there and on the road. The checkout process also went smooth. I will definitely give this shop my business in the future.

Come to this place to change the oil this morning. The front desk lady acted as if she did not want to do business with me. She asked if we have an appointment. I said no. She then checked some slips of paper on the desk and said no work can be done today. I asked what time they open tomorrow. She told me they open at 8 and not very friendly. She did not even bother to ask if I want to make the appointment. Finally, there was a man told me to take a business card and call them to make the appointment. Seriously, I have gone to many places for oil changes. This is the first time I see such bad customer service. The front desk lady did not care. I guess we will do business somewhere else.

The people here have always been nice, each time I took my car to have the transmission fluid changed. However, I did take my car in here for a minor slippage (I’d say on a problem scale of 1 to 10, it was less than a 1.) They had my car all day and I finally called after 5pm to see what was going on. I was told I needed a new transmission, which I found hard to believe because the problem was barely noticeable. (Though they were eager to buy my car, of all things, both over the phone and when I went to pick it up.)
Well, I found out WHY I needed a new transmission when I picked my car up: they had completely trashed my transmission, and I was barely able to get my car out of the parking lot! So I called AAA and had my car towed to a different transmission place. Not only did Kennedy not get my business but it will NEVER get my business. BEWARE of taking your car here. At the very least, I’d insist on being with my car at all times, including all test drives. Do not trust this business.